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qhy232 · 01-31-2018

Hi there, I just noticed my PM auto payment haven't been disabled and it charged me for 125.43 dollars ahead of the start date of my next cycle (which should be around Feb. 4th) so I'm wondering if I could get a refund for this cycle since it hasn't ...

qhy232 · 12-19-2017

I have a 90-day pre-paid plan starting from Nov 4th and I am going back to my country for a month so I'm wondering if there is any sort of way that I can suspend my current account like right now and resume it when I get back?

qhy232 · 05-05-2017

I paid via my debit card and it says“your credit card was declined by your card provider....” which is obviously wrong prompt and then it turned out the 120 dollars I was trying to pay went into my balance successfully...HOWEVER, my account is still ...

qhy232 · 04-05-2017

I have a pre-paid sim card and the service will expire on Apr 6th. As I'm leaving CA for China on Apr 8th and will stay in China for a entire month and I won't be using public mobile service there so I'm thinking what options I have now.So what if I...

qhy232 · 03-09-2017

Hi, I'm using S7 edge (sub-model G935W Canada), and I'm having this issue when I could not receive phone calls and they just directly went to my voicemail.Here is how it happened:It seemed to happen only when:1. It was after 8:00 PM; (if this is the ...

qhy232 · 01-31-2018

So I just called my bank and got the response just like I expected, so they wouldn't be able to anything with transaction in pending state, andsuggested what I could do is to talk to PM regarding the refund. Could anybody help with the situation here...

qhy232 · 01-31-2018

Yes you are right, I can confirm this 125.43 charge is still a pending transaction now. So after I disable the auto pay myself, what should I do, call my bank? I don't think they can cancel the transaction upon me calling them right(it's worth tryin...

qhy232 · 01-31-2018

yes the autopay is always ahead of each cycle right? Guess I just learned that the hard way. And I did mean to disable it myself, sorry for the misleading info I mentioned previously.This being said it seems that my next cycle should technically sta...

qhy232 · 12-19-2017

Got it, thanks for confirming.

qhy232 · 05-09-2017

I did exactly as the instructions says above and able to reached to one of the two mods. The second mod @MarieHelene_L solved my issue and it has been working like a charm ever since. Sorry for not updating it soon enough.

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auto pay refund for my next 3 month cycle

Would it be possible to suspend my account in the middle of my current plan?

payment went to my balance but my account is still suspended?!

What happens if I want to skip a month and continue using my pre-paid sim card in May?

Phone calls directly go to voice mail

Re: auto pay refund for my next 3 month cycle

Re: auto pay refund for my next 3 month cycle

Re: auto pay refund for my next 3 month cycle

Re: Would it be possible to suspend my account in the middle of my current plan?

Re: payment went to my balance but my account is still suspended?!