12-03-2021 12:27 PM - edited 01-04-2022 05:03 AM
Does Public Mobile offers temporary suspension for customers that go out of the country? If so, what is the fee?
I understand some providers charge a small fee to keep the number active with no services. Some do it for 6 months I believe. I am hoping Public Mobile also offers that.
Cheers
Rick
Solved! Go to Solution.
12-03-2021 01:51 PM
You can use lost/stolen phone option if it is a small period of suspension.
Else, If you remove your autopay and renew your plan every 85 days thats a temporary suspension.
12-03-2021 01:12 PM - edited 12-03-2021 01:13 PM
@ricksea wrote:Does Public Mobile offers temporary suspension for customers that go out of the country? If so, what is the fee?
I understand some providers charge a small fee to keep the number active with no services. Some do it for 6 months I believe. I am hoping Public Mobile also offers that.
Cheers
Rick
Dont' give up.. there are different ways to do
The best way to on hold a plan is to have to suspended for 90 days, assuming you don't have any Available Fund there. The idea is that you cannot have a plan suspended for more than 90 days or you will lost your number
Your other option is to move it to a VoIP service, in which case you get your number working on the VoIP app while you are away in US. Please note that you will loss your Rewards you have now (mainly Friends Referrals and Loyalty rewards)
One example is to move to Fongo. It costs you $25 to port into Fongo and free to port out if you stay longer than 3 months. There might be another cost when you want to port it out of Fongo. SIM cost. But if you activate in store, most of them will get you the SIM for free. Also, you can take advantage of the new activation bonus at that time, so, it can be a WIN-WIN solution
12-03-2021 12:59 PM
@ricksea : The above isn't entirely true. Public Mobile offers a 3 month period of suspension for free. This keeps everything to do with your account alive...just no services. But don't go past it or you lose everything.
12-03-2021 12:57 PM
thank you
12-03-2021 12:55 PM
sorry at public mobile no option for that,
if your plan is higher price you can change your plan to $15 to save your number,
or another option if you don't need you number just remove your Autopay and when you come back to canada start new plan
if you need your number remove your Autopay and pay every 85 days to save it,