[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! USA Roaming not working (and unable to reset password either)
Hello, unfortunately my USA roaming add-on that I bought this morning isn't working. I loaded up the credit and I received a message stating it was successful. I bought the talk and text and 500mb packages. To make things even worst, I can't even res...
Resolved! How often do new plan promotions occur or change? Also, promotion plan vs 90-day plan differences?
I'm looking at the current promotions and it seems to have been pretty much the same for the past 2 months or so, but I was wondering how often they change up or come up with even better ones. I'm interested in the $30 unlimited province talk, global...
Re: Lost Phone
i lost my phone january 12, 2018
iPhone 5 send txt message to 474663 in background
I found that when I use Iphone 5, it will send txt message to 474663 in background. But when I use HTC android phone, it won't do it. Can anyone knows how to stop send txt message to 474663 on iphone 5. Thanks.
Resolved! Yet another post about APN
I have a Samsung Grand Prime (SM-G530W) that I bought from Costco about a year ago. The internal memory was too small so I decided to install the custom ROM Lineage OS 14.1 gprimelte based on Android 7.1 so that I could format an SD card as internal ...
Resolved! Mobile Data doesnt work for ~10 days when i have almost 10.5 GB left. Couldnt reach customer care.
I still have ~10.5GB left in the Usage. My next bill is Feb2nd 2018 and is in autopay mode. Why doesnt my data work? I am so frustated to be without data for the past 10 days. I am paying for a service which I am not using. Also I am not able to rea...
Resolved! Re: Data stopped working yesterday, still data usage tab
I still have ~10.5GB left in the Usage. My next bill is Feb2nd 2018 and is in autopay mode. Why doesnt my data work? I am so frustated to be without data for the past 10 days. I am paying for a service which I am not using. Also I am not able to rea...
Resolved! my data usage is a compete mystery
Hi, I have the standard 1.5 GB data package and I had also purchased a 1 GB add-on. Please see the screenshot below. There appears to be 509MB remaining from the add-on amount...but there is no indication anyhere of how much usage has been applied to...
value proposition
I believe we should support companies like public mobile by referring them to our friends.
Resolved! Data stopped working yesterday, nothing showing in data usage tab
Yesterday my data stopped working completely but everything else still works. I thought I might be at my data limit but when I check on my profile it doesn't show any usage anymore. My plan still shows I have 12GB of data so I am not sure what could ...
Resolved! Iphone 5 imessage problems when NOT in wifi
Hello everyone!, We are having imessaging issues when the phone is on PM (not wifi) when in WiFi, imessaging works perfect however when we are on PM network the message will not send unless its sent as a text message. I did a search on the forums and...
Porting Number - Authorization Name
Hello, I am going to port a wireless number from Telus to PM. This number has my mother's name assigned to it, but it is under my Telus account (account number has my name as owner). So when filling out the porting form, which name should I use for "...
The number entered does not belong to a valid Public Mobile Subscriber.
Hi, I try to activate my SIM card but this message happened: The number entered does not belong to a valid Public Mobile Subscriber. Can you help me? tks Andrey
Changed to new plan and paid, but no service!
I changed to new unlimited talk provincial plan and I paid, but there is no service for 24 hours. Can any moderate help me? Thanks!
Actual data
So I was wondering I have the 6GB 4gLTE/90 days....is this 6GB each month or 6GB for the whole 90days?
just activated SIM what is my next step?
hi allI just bought a sim card and activated it and paid for the service online i haven't actually plugged in the sim card to my phone yet when do I actually do this or I should ask when do I know the service has been ported over that the sim will co...
No service in Vaughan
My phone is stop service and still searching .......
Resolved! Porting Number
How do I send a private message to hav emy number moved over?
Sim card can not register on network aftyer using it in an LG G4
Hi there, I recently had the screen on my Zenfone 3 Laser replaced and while it was being replaced I used my wife's LG G4. I used the Public Mpobile Sim card in the LG , after updating the APN settings it worked fine. Once I got my Zenfone back I rem...
Change credit card
How can I change the information of the cresit card on the Autopay\/
Resolved! "We're sorry talk is not included on your plan" or "you have 2$ left on your account"
I switched over to public mobile just after christmas, I've been with Virgin mobile since 2006 and they just couldn't get me a device I wanted with the same rate I'd been paying. I'd been off contract with them since 2016 so I owned my phone and had ...
New sim registration
I've purchased a new sim card to replace one that was lost. i will like to keep the same phone number. How do i activate this sim card.
On the Fence About Switching
Hey All, I am desperately searching for cheaper mobile service and was hoping to find it with Public Mobile but.... the more I look through the forum here I notice that there are a ton of people having issues with billing, plans and feature inaccura...
Mods please help
need to stop payment and ALL ON my special needs daughters cell I added 1 MNTH AGO she used 5 days n I don't remember her 4 digit pin to block n stop direct payment coming out in 5 days plz
Mon compte libre service verrouillé
Compte prépayé public mobileMon numéro est le xxx-xxx-xxxx
Resolved! Credit Card payment not going through when activating new SIM
I purchased a SIM card yesterday and tried activating it online but my credit card was declined multiple times. When I check my credit card account it has multiple pending transactions for $0.00. My credit card company say that it’s an issue with pub...
Is there anyway to get a bill I can print out?
I would like to write off a portion of the bill but my accountant needs a copy of the bill. Is there anyway to get that?
Resolved! How long until account/sim is activated?
Hello all, I just registered my sim card and requested my number to get ported over from Bell to PM. Just curious to when I would be able to start using my PM sim card? Would I receive an email notification? Also, any tips to transfer contact info f...
Resolved! Details on switching to Public Mobile
I'm probably gonna switch to Public Mobile. This is how I think the process will go. Correct me if I'm wrong. I order the SIM card right away. I call my current provider to cancel the service at the end of the pay period. When pay period ends, I put...
