Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! International texting confusion?

I was reading "Incessant texts from 611" thread started by @bradp36 and was confused by the content of the error text he was getting from PM, namely "Sorry, we do not offer text messaging outside of Canada at this time"... If I go to the Plans page, ...

Resolved! Inbound calls from the U.S. ?

Hi All, Would someone be able to tell me... if my plan is: province wide call / text... if someone from the U.S. would attempt to call my number (inbound call), would I be able to receive it? Would the call be rejected? Would it go to voicemail? Plea...

Resolved! Unable to receive incoming calls :(

Hi All, I have transferred my wife's phone number to public mobile. I filled out the online activation form and went through the steps... so far no errors. * Our credit card is charged, seems to have went through fine.* Data looks okay* Inbound / Out...

Cerberus - Anti Theft app for Android

Hi Fellas, Because i am a Good Citizen, i thought i will yet again live up to the title and recommend this wonderful app i came across for the benefit of all the PM Android users. It is called "Cerberus Anti Theft" and its available on Google Play st...

Making SIM Cards available for free of cost at outlets

I see PM offers the sim cards for free albeit a wait time of 1 week for them to arrive at your place. I also see lot of ads on kijiji where greedy fellas want to cash in the "need" for PM Sim cards so people(like me) who couldnt/doesnt want to wait t...

Resolved! Data Only

Hi, I don't have a public mobile account yet. All I need is a small monthly data plan and nothing else. Can I choose no talk, no text, no data and just get the 1gb data add on only, or do I have to subscribe to a data plan?

Resolved! Plan Change Question

Just curious on what will happen in this scenario. Any advice or should I contact customer service etc? In the Rewards section for Referrals they give an example of rewards not being retroactive (in other words, if on an older plan and change to a ne...

New loyalty plans from competitor - $45/$50 BYOD 2GB/3GB + music

I am not advertising this deal for them, but what do you guys think? I am still pretty happy with PM since I don't need that much data Edited: these are their loyalty plans and are not available nationally. Expiring date is unknown.

Ordering a New SIM Card for iPhone 5c

I got a new iPhone recently and I wish to use it with my current PM Plan however I need a new SIM card. How can I get a new SIM that fits the phone without changing my plan? I tried navigating through the website and the forums, but to no avail. Even...

I saw plans from US carriers, and believe Canada requires drastic measures

I saw some Plans from some US carriers, like VM USA, $50, Unlim Talk + Text and 5 GB DataAT&T, Prepaid, $60 gives all, + 5 Gig Data, Roll Over Data Honestly, I believe Canada's Telecom really needs to do something, as fees in Canada will only get wor...

PM Community could you help re: my "2 in 1" phone question?

This is my question,Is it possible to have paid subscriptions to two different PM accounts and then combine these two SIM cards onto one of these dual SIM Card phones?? Hi all! I'm definitely not a techie or nerdy type at all so this message may so...

Happy St. Patrick's Day!

Hello,Happy St. Patrick's Day to members of Irish descent, and to those who aren't but enjoy celebrating the day!Cheers.

No Time for My Fellow PM'ers IM SORRY :(

Hey all,It's been a while since I've had the chance to come on to the Community and harass everyone with a hundred questions and comments.So on another note, I wanted to take a minute (while I can) and Thank Everyone for all the help (and entertainme...

Can I get Data only for use as a "prepaid pay as you go" tablet plan?

Thinking about using Public mobile. What I'm looking for is a tablet data-only plan. But I don't want recurring monthly charges unlike what is offered by other service providers that go on a monthly plan (although you can cancel them every month). I ...

Welcome back Jeremy_M!

Hi @Jeremy_M,Without being presumptuous, I know that there are many community members, who join with me, in welcoming you back from your ice-fishing vacation. Did you catch many fish, and have them for meals?While you were away, you left the communit...

ZTE wont connect to wifi

ZTE N762 won't connect to wifi.

VoiceMail features

Hello PM community! Does PM offer Voicemail add on? And if yes what kind of voicemail service does it offer?I will be coming from Fido and I'd like to know if it would have the same or similar voicemail add-on or feature I really enjoyed.I tend to h...

Resolved! Alternate Phone Number Regex Help

All, I tried to help my friend to port the phone from Fido, and encountered an message "Alternate Phone Number Regex Help". I searched in this forum that it is due to the format is not correct, and I just put my cellular phone number and still no w...

Resolved! Changing credit card in AutoPay

Hello,I just changed my credit card and thus need to change my credit card number used for AutoPay. I searched about this but what I could find didn't help me.There is this thread about registering or updating a credit card:http://productioncommunity...

Transit Rider jamming cellphone signals

Not sure if I am for/against this guy as I can argue both sides! "http://google.com/newsstand/s/CBIw_a7n9ig

Resolved! access voice mail out of home province (province wide plan) - long distance charge?

Hi there, After reading many postings about accessing voice mails there are three ways:1. dial 1 + my ten digital phone number and then press * and then my passwordor2 press and hold 1 and then key in my passwordor3. find Voicemail access numberDial...

iPhone 3

Hi all, A friend has given me an iPhone 3 that she no longer needs. I'm exploring different options still and it's going to be a phone / plan for my daughter. Would I be able to setup the iPhone 3 with Public Mobile? Is it possible to have my daughte...

Resolved! Is Asus Zenphone 2 (ZE551KL) compatible.

My phones IMEI is listed as not found with the Public Mobile checker. I read here that as long as the network frequencies match the ones used by Public mobile, but I want to check that the Asus Zenphone 2 (ZE551KL) shown here is compatible before I s...

Resolved! Changing payment method

Hello. I want to change my payment menthod. I checked it on my account via payment tab > manage autopay. There's an option which says "remove autopay". I just need to click this button and put my new credit card on my account? I assume, I won't lose ...

Bravo points

I've received 10 bravo. But In my self serve account it says I have none. Why does that happen.

Resolved! Can't receive incoming calls.

I'm able to.. Text, and receive texts. Can't seem to call out, Only number that works is *611Unable to access voicemail- beeps three times then hangs up.Once I call my number from a different phone it go's straight to voicemail.Am I the only one expe...

Mobile Phone Protection Service - Asurion?

Hello, This is something new to me and I'm not sure how it would work, but has Public Mobile considered offering phone protection plans? I was just made aware of Asurion and they apparently seem to offer protection against loss, theft, damage and ma...

Resolved! Do I have to unlock a Telus smartphone before coming to PM? Help please.

Hi all, I got a Telus phone, Nokia Lumia 620, wondering if I have to unlock it before heading to PM? I entered the IMEI code on the PM website, it showed the phone is compatible to PM network, but do I still have to call Telus to unlock my phone? An...

Resolved! SIM card fee? Answered.. thank you!

Hi all, From researching on public mobile.. it seems that in addition to the cost of having a voice/text/data plans.. one would also have to pay an additional $10 fee for being able to use the SIM card every month. Is this correct? So for example - i...

I cant change m'y old phone number

Hi i change from koodo to public and im not able to keep my old phone num!!they give me à new one and i cannot transfer to my old one !!help

Community

Forum Posts