Paid for add on didn't apply

[Klr649]

I just paid for a US roaming add on for my wife who is in the US.

The add on was $20 for talk text and 250mb data. My credit card was authorized yet she did not recieved the add on.

I had to go back in for the second time, add funds again, and this time purchase US roaming talk & text for $15 plus an additional $10 for a seperate 250mb data option because the original US roaming bundle of talk text and data for $20 was no longer on the website. My credit card was authorized once again and I have paid total $45 for ten days of talk text and data. I need a credit back of $20 for the add on that did not apply. Please help to resolve.

[Klr649]

Thk you very much!

[Dan]

Sorry, I forgot to mention that, follow this link: Contact MODS

[Klr649]

Hi, thk you. Please advise how to escalate this with mods?

[Dan]

If the add-on no longer appears in the list, it means you bought it. You should not have bought the second (and third) add-on. It may just be that the system hasn't yet processed it on the network, but she already has the first add-on that you bought. It may also be that there is a technical issue, in which case you should contact the MODs to fix it for your wife.

[Klr649]

I added funds both times before purchasing the add on both times. I recieved verification through my Public Mobile account that add ons were succesful both times. I recieved two credit card authorizations for money beiong withdrawn both times. Only the second add on applied. My Public Mobile credit is showing as $0

[stonechucker]

You have just bought two addons, but have not added them to you wife's plan yet.

It's a two step process.  Buy the addon to load the money. THEN.....

Do the same again to Add the addon to the service.