Suspending/pausing my account for 1 month

[pschnurr]

Hi,

I am traveling for one month (out of country) and want to suspend/pause my account for that time period so I am not charged for not using my phone.  Please let me know how to do this?  Also, for some reason it says (under plans and add ons) that I have used approx 40% of my usage for the time period; however, it also says that I have an add on of 1GB, which makes no sense since I didn't purchase an add on (nor did I need one).  Please confirm where or not I am being charged for this ad on.

Thanks

[mtfolks]

Yes. You would still get your autopay discount when you reinstated your account and set up autopay again. However I believe the first discount would not be applied until the following renewal date after reinstatement. Similar to how it works when you first sign up. 

[Bubba]

Well this brings up a lot of other questions:

like

what happens to your discounts?

Are the discounts reinstated if you connect back with in the 3 months:

credit card renewals get $2 month discount and other loyalty discounts if you are a long term customer.

I hope these continued if the account goes back within the 3 months.

[srlawren]

@Luddite's handy extended absence reference posting:  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M...

[Lg85]

Your plan will automatically suspend if you do not make a payment by the due date. Unfortunately, there is no other way to suspend it. As @will13am and @mtfolks mentioned, remove autopay, let your account be suspended status, and reactivate when you come back within 90 days. 

[mtfolks]

Nope. PM is a prepaid provider so you have to prepay to renew your service. If you don’t then the account automatically becomes suspended rather than automatically renewing. The flipside is that as a prepaid service you can’t suspend your account mid cycle and expect a refund. So just let your cycle run out, make sure autopay is turned off, and at renewal time your account will go into being suspended due to lack of funds and you can reactivate it in a month when you can get back. At that time you will need to top up your account before it can be reinstated. That top up just goes towards your next cycle tho. 

[pschnurr]

Really?  It sounds to me like if I remove autopay it will still cause there to be a charge to my account, but that it simply won't automatically pay it i.e. if/when I 're-activate' my account there will be a charge that I will need to pay.  Isn't there a way to officially suspend my account?

[will13am]

@pschnurr, pausing your account (letting it go into suspension after payment is due) is as simple as removing auto pay.  If have funds left in the account to support payment, it will be a problem as the system will process those funds at payment time.  Otherwise, without a mechanism to collect the payment, the account will be suspended at renewal time, after which 90 days is available to make the necessary payment and restore service.  Pretty simple!

With regards to data usage anomalies, is this account a 3G data account?  Some 3G customers have had issues with their data counter resetting on renewal.  As for the data add on, it sounds like a bug in the system awarded a free add on.  Going back to the data counter for 3G data plans, if this is the case, please message the moderator team and have them look into resetting the data counter.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...