Can't get code for new account setup

[Kbiccum]

Hi there, I have 1 account that I'm logged into now for this message but trying to setup a second account with a different email.  Trying to take advantage of the boxing week sale.  I have tried from my PC as well as the phone app to create this account and I don't get the 6 digit code to setup my account.  I've checked my spam folder for that account of course and there's nothing... HELP

[horta]

@Kbiccum if you click on "resend code" does it give you several options to receive the code? For me I can have codes sent by text, email or voice message but I might be seeing different options because I already have an active account

[Kbiccum]

Just saw your second reply.  I don't see an option for "didn't get a code" I only have the option to resend code.

[Kbiccum]

I just installed the app for the first time on the phone that is going to get the account setup so it's a new install, so a mention of it online...  I just tried a backup email address and again no luck.  Checked my spam too.

[eddieO]

@Kbiccum, do you see an option to click on that says "Didn't get code"? If you do, click on it and select to receive by email. I helped setup my dad yesterday as a new customer and his email message was in his junk folder. If you are still not finding it you'll need to reach out to a support agent.

You will need to open a ticket through the Chatbot: 
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to: 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[slusagm]

maybe try a different email address 

and you were using the app?  uninstall and reinstall and try with the different email