@Angelface If you have the password then go into your account and remove or replace the card on file.
To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.
Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info
If you don't have another credit card the you can purchase vouchers to get up and running.
Hope this helps!
@Angelface, I believe if you go to self-serve account, go to Forgot password:
If by chance, you know your information even better. If not, and your ex boyfriend/husband used your computer, he may be a lazy ass man and saved the user name and password within the web browser. I stink at remembering passwords. If I didn't write it down or put it in a spreadsheet, My next step is to look at the security of your password in the web browser preferences or on a keychain (Macs)
By looking at the Saved Passwords in my web browsers have saved me a few 'oh crud, I can't remember my password and I am gonna be locked out!":
Chrome > Preferences > Autofill > Passwords
Firefox > Preferences > Privacy and Security > Logins and Passwords > Saved Logins
Safari > Preferences > Passwords
Once you get inside your profile, you can change your password, and security question as well! This screen will pop open
Click on the Change Password or Your Security Question
Change Your Password Screen:
Change Your Security Question Screen:
.
And select a question or make up your own question (maybe create a new question that your ex boyfriend/husband doesn't know because he probably knows all the answers below)
Hope this helps!
