Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to add funds to my account, but my payment voucher is not working. I tried to add funds via 611 and online, but to no avail.
How do I keep my old phone number from my old koodo account now that I've switched?
Hi, I subscribed for the promo code of 3Gb extra/ month, but I received the code 4 days later after creating the line. Can I still enter the code after sign-in up with PM? Thank you.
Hi,I tried using the phone compatibility tool on the website, but it does not seem to be working at the moment. Is a Huawei Honor 8X, model JSN-L23, compatible?Thank you!
How can email be updated on account page?I have asked Simon and will cut and paste it's response--- HOWEVER there is no such option that I can see.SIMON'S SOLUTION:You can easily change the email address associated with your account by clicking the "...
I recently ran into an issue porting into Public Mobile. When prompted for the 'reseller' during sign up I left it blank not knowing what that was. 'Current carrier' would have made more sense to me. Because of my misunderstanding, the port took m...
Can you ad another phone to your account?
Hello, I'm a long time customer of freedom/wind (since 2010) but am looking for a new service now for both me and my wife. Could a moderator please PM to discuss our options. Thank you!
Why did my $10 SIM card, with free shipping, plus HST cost $14.69? How do I get a refund?
I'm trying to add my cell plan info to my iPhone XR...to track my data usage. It wants to scan the QR code from my carrier. If I try to do this manually it asks for:SM-DP+Address?Activation codeConfirmation codeAm I in the right spot here? Where c...
Today is my billing date and when I just happened to log in to my account it says it is suspended/ account status expired. It's giving me a tab to "Reactivate Current Plan"I'm on auto pay so it just comes off my credit card. My transaction histor...
My screen on my A20 died and the old cell phone I have here uses a large sim. The frame of the sim broke so I need to get a new sim. How do I activate the old phone ?
I agreed to a change of plan to be effective May 29. It tells me that my plan has been suspended. This is what I was offered and agreed to.
What is the debit and credit. Sorry I am a little bit confused. I also want to remove this addon as I added it by mistake. Data & Add-Ons 200 min US and Canada Long Distance
At the end of the activation process today, I saw a link ( https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone ) that told me how to "Set up data on an android phone". However, when I went into my phone's APN settings...
I lost my phone today and desperately need my same number for work, when activating at Walmart I was told I had to activate it first and then change my number but now Im confused why it's so difficult to complete
Hey folks, So my plan renewal is coming up on Tuesday, June 2nd. First off excited that I have been here two months now. Thank for all the support you have all been awesome! My question is about the process of changing your plan for your renewal. On...
If I am going out of country for 1 week to Mexico after Covid is cured how much does it cost to text and phone if I'm on the $25 plan?? Thanks
I did my first referral but didn't get the $20 bonus. When can I get the bonus?
My mom just moved homes in Uxbrdige, Ontario and got a new number from Rogers. It is a 365 number. I cannot call her with my phone anymore and neither can my brohter whose provider is Telus. They have told rogers multiple times that some people can't...
Hello, I am having trouble making a payment with my credit card. It has been set to auto-payment, but it stopped working this month. Do you have any idea? Thanks!
my phone is S7 its asking the PUK code, since the SIM is blocked.
Hello Everyone, I been with PM for awhile now and I am on a legacy plan which cost $120 for three month before tax and rewards.My next payment date is June 4th and it shows that estimate cost after rewards and discounts to be $222. I have always paid...
I’m trying to add prepaid voucher to my phone and it won’t accept it
Hi I got my bill and I had signed up on a promo. The promo was the first month free. Please check my account because i was charged. Thank you
I already have an active Public Mobile $10 month plan but received a come back offer. I signed up for 1 month of data for my IPad a couple of years ago. Can I sign my wife up using this offer with my email, to which the offer was addressed to?
Hey. I just activated my LG phoenix 4. My messages and phone works. Just not my data. Help!
HiI have finished activating my SIM and fixed it in my android phone but it does not show network activity. When i check on available networks, it says 'no available networks'.The APN values are uneditable but shows the same inputs except the name( I...
I’m back hahaha. Anyway got my new phone last night. Switched SIM cards and it automatically got signal etc. Today I tried to use data and it’s not working. It says public mobile and it’s says 3G but that’s it. I tried restarting / rebooting the phon...
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