Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am unable to receive incoming calls, it seems like it's mostly local calls that don't go through, but it's hard to confirm. I'm not sure when this started but have been with public mobile for nearly a year and it's only been an issue for the past ...
I activated a sim card Got a phone numberGot a security question and made a 4 digit pinAnd I paid for it with a 25 dollar payment voucher. After all that it's saying my email is wrong and my payment voucher is used. I can't get into my account or use...
Re: overcharge my credit for activation of daughters' Sim Cards I used my credit card to activate two public mobile sim cards used in my daughters' cell phones on December 25, 2021. In total I was charged nine times (9*$16.95) including those seven ...
For the last 3 days, I've received over 50 calls from strangers telling me that they've received a call from me when in reality I never did. Today, one person called and said they heard a recorded message possibly in Chinese on the other end. Is ther...
when trying to make a call, operator says it can't be complete because I have no minutes left. Changed plan from 35 dollar to 50 dollar plan yesterday so should have lots of minutes.
I've been stuck trying to reset my stupid self serve account for hours now, the website is xxxxxxxxxx and the chat bot is useless. I can't submit any tickets since the verification process is more poorly designed than someone's first web project and ...
The mobile service suddenly stopped working, even though there was credit / time remaining on the current monthly plan. Then, when logging in to the account, it said that the account has been suspended due to no funds, but it also says that it is set...
before I want to transfer my plan from freedom to public, but there are some problems that I cannot do that successfully, so what could I do if I want to go back to freedom. could I take the first month money back?
HiDoes anyone know what plan I need for travel to the US right owI have the100 free international minutes but is there anything I need to dofor it to work for data and texting. Thanks Janice
I referred a friend to Public Mobile yesterday and he forgot to give my code when he activated his new SIM Card.please advise how to make the necessary changes to input my code for him and me to benefit from this referral.
Hello, I just set up a new account today and I forgot to put in the promo code for the additional 2GB of data for activating my SIM Card. Can this still be added to my account? also is there a contact phone number that I can speak directly with a hum...
I have my dad's old phone which was on Public Mobile and I have no use for it strictly under Public Mobile. How do I request an unlock? It rejects every sim side from the Public Mobile one that's in it right now. The service is no longer active.
As title says: Is it possible to change colour of vertical quote line since it is very light blue on pinkish background and it is almost invisible. It used to be solid back...
HelloAbout 2 days ago I have ported my number from lucky mobile to PM but I am still unable to get full service on my phone, I am able to call out but can not receive calls and text messages. But I am having trouble submitting a ticket and I need to ...
I want to scream. eight, now nine, attempts at entering a support ticket have failed. I just want to port my number from speakout. Not break into the NSA I have activated a PM simcard and now that everything is working I want to port my number fro...
Hi dear responsible, Thanks for you time and helping me. My last auto-payment was scheduled for December 28, 2021. Since December 26, I am not in Canada and not using my chip. On December 27, I got sick in Brazil (Covid-19) and I was not able to use...
Hi, I failed to transfer my old phone number with yours. I ignored the text message to approve the transfer by mistake.I tried to submit the ticket according to the instruction but not able to verify my identity, the last part. I can't receive any ca...
hi there, I switched my koodo plan alberta number to my public account. received switching sms from koodo. replied Yes. Number got transferred to public (i see it in self serve). it's been 4 days ago. i still have no reception, no data. it's constant...
As suspected, was no 5 dollar credit on my bill this month for a referral in December.Public has refused to give details on these payments from day 1. I tried to submit a ticket through their useless automated system and was unable to.All I got was a...
