Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I didn't change anything on my account of Public Mobile. And my credit card works well. My phone was suspended yesterday with a message below: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has...
Hi! I'm a brand new customer and I just transferred my number from PCMobile to Public Mobile. The number transfer seemed successful as I could make calls, but texts I send aren't delivering and I can't receive any. It has been one week since I transf...
Hello, I received a SIM from Public Mobile and activated it yesterday (including a request to transfer my number from my old provider). Today my SIM is still not working. I believe this could be due to at least 2 things: My old SIM was not inside my ...
I've purchased many of these over the years. But I usually entered the secret code to redeem them within hours, sometimes within a couple days because Self-Serve was being glacial or I just forgot they were in my pocket. I'd like to offer some as "gi...
I should start by saying I love PM for their affordable, no-frills plans and simplicity—this is why I originally chose them. Secondly, I should mention I'm currently on the 3GB plan and my phone is the Ulefone Note 9P. And finally, I should mention P...
Is there a way for provider's name (PM) to be shown on Status Bar on Samsung S7?It will be helpful to quickly know when phone is connected to network having PM name there and not looking for tiny signal symbol.
Ordered a phone from Publicmobile online store today and tried to log in via my existing mobile account.The store does not accept the log in. Have to create a separate account???I'm confused...
Hello, Anyone know how I can cancel autopay on my phone, when I'm out of country without service and cannot get a confirmation code to set up an account? Is there a phone number I can call? I created a support ticket, but it's been more than a week w...
So weird....starting this afternoon I noticed that the time on my phone is 1 minute slower than everyone else on other networks I have been texting. I checked current time and indeed I am 1 minute behind. I checked to make sure time is set to autom...
Hi, I've been using Public Mobile for a while now, and I have a complicated issue that I would like to bring to the attention of a customer service representative. There is a bank employee who I am the client of, and is currently helping me resolve a...
I was able to get a new number that i like... after inputting all the details, it shows error 821 ... i re-do again and could never get that phone number anymore... any way i can get it back??
I purchased the wrong addon but then corrected it with the correct add on to text and call from US but cannot send texts. You took both the 10.00 and 15.00 from my credit.
