US roaming package 10 day unlimited talk for $8

[Norby]

I am in the US on vacation.  My unlimited 10 day US roaming unlimited talk plan for $8 just expired.  I went to purchase another one like I had, but it does not appear to be available.  Why….I need to renew this same plan now!

[Anonymous]

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@Norby wrote:

I agree.  PM please fix this ASAP

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@Norby 

here in community site no one can help you and all of them the are customer like me and you 

you need to Contact Customer Support Agent by CS_Agent, 

and see at my OP instructions how to contact them..

[softech]

Agree the 24 hours way is less than ideal.  We are here to just advise OP , original poster, what is happening.   I am pretty sure PM is aware of the system limitation and many has voiced their concern.  Change here is slow.  For now, we are here to suggest what to do with the current system.

Voip is VERY helpful.  Save money.   Wifi is everywhere.  Don't get it wrong, it is not a replacement for actual cell service, but it could be a lifesaver in a family emergency situation.  You got it all setup ahead, and find a wifi and you need to make the call.  Better have something than nothing.

[Norby]

I agree.  PM please fix this ASAP

[CountyDownIeUk]

That 24 hour wait....needs to be fixed!!

If you know date of time of purchase you should be able to buy another 240 hours and 5 minutes later. 

OR

Be able to buy 2 at once and let them run successively 

OR

Be able to buy another and let the second one run successively 

Voip or App  is not helpful if you are travelling and no wifi available. What if you need constant communication for work or a family emergency?  I guess if you are travelling with a spouse or friend you could each buy the plan but one day after each other. But what if  you are on your own.

[Anonymous]

@Norby 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them can Add for you or you can waiting after 25 Hr to re-Add,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Triguy]

• If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Customer Support Agent .

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[softech · Accepted solution]

@Norby   you need to wait out 24 hours before you can re-buy.

Or a quicker way, hopefully PM replies quick enough, is to open a ticket with PM support to ask them to buy for you.  Load the money first, and open ticket

To open ticket with PM:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

For now, use  Voip app TextNow to call US and Canada for free