I can't recieve phone calls?

[Sunspot]

I started using public mobile a few weeks ago and I thought I had activated my sim card but I'm unable to receive phone calls. Does that mean my phone is incompatible or was there a problem with the activation?

[computergeek541]

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@Anonymous wrote:

@Sunspot 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

---

APN settings are unrelated to the ability to receive phone calls. 

[Anonymous]

@Sunspot 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

[softech]

@Sunspot  

outgoing calls and text and data works fine?

issue with both incoming calls and text?  You never receive a single one?

Did you request porting in number from another provider?  if so, you can try to put the previous provider SIM into the phone and see if you have service and if incoming calls go to that old SIM.  If that is the case, PORT was not successful.   If it is over 1 full month, then you need to re-request the porting .  If it is less than one full month, let us know, there is a number you can call to re-trigger the porting process easier

[t_p]

---

@Sunspot wrote:

I started using public mobile a few weeks ago and I thought I had activated my sim card but I'm unable to receive phone calls. Does that mean my phone is incompatible or was there a problem with the activation?

---

@Sunspot 

Have you had that issue from day one?

Then your SIM may not be properly provisioned. Ask CS to have a look and correct it.

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

 Edit: Just re-read your post. You said "received" not "made", so if you've asked for porting a number, the port may not be completed.  In which case you'll need to contact PM via this link instead:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[Tiprix]

@Sunspot 

For phone compatibility, you can check, here

For activation, you can insert your sim in another phone to see if it works

[pkaraa]

I m sure you have taken out the SIM and put it back while rebooting the device. If you havent then try this first.

Did you port your number from another provider to PM? 

Device is not a major part in this problem but look at the settings. Might need a reset. If you can share your model then we can list the proper settings. 

[JK8]

@Sunspot 

Did you port a number over? Can you receive any texts?