08-10-2021 03:22 PM - edited 01-06-2022 03:05 AM
08-10-2021 09:41 PM
@julielau57 wrote:Hello, my calls are randomly going straight to voicemail.
Currently on $25 plan on Iphone X. Please help with instructions?
Thank you in advance!
Hello @julielau57 ,
Did you mistakenly set your phone into DND (Do Not Disturb) mode?
08-10-2021 03:59 PM - edited 08-10-2021 03:59 PM
@julielau57 Voice on PM is running on 3G so just want you to confirm if setting on 3G only would solve your incoming calls trouble.
Data on LTE should be better in terms of latency. However, the PM capped the speed at 3Mpbs so it is possible 3G Only could give you a better speed (but worse latency)
You can test it out.
08-10-2021 03:55 PM
08-10-2021 03:53 PM - edited 08-10-2021 03:53 PM
@julielau57 Try switching to 3G Only
Let it stays like this for a day and see if voice call still going to voicemail
Also, outgoing calls and mobile data are both working without issue?
Another thing to check is to confirm the network coverage in your area.
08-10-2021 03:48 PM
08-10-2021 03:27 PM
@julielau57 did it just happen lately? or have been like this for some time?
What kind of phone do you have? did you just change to this phone?
Which city and province you are at?
Try changing to "3G Only" for couple days and see if that helps