@Vbalmeo wrote:
I need help! I am not receiving incoming messages and voice calls
@Vbalmeo ,
If you were a customer before with working services, try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Can you try your SIM into another compatible phone to see if the issue persists?
Also, check the Self Serve account under the "Change Sim Card" option to ensure the 4 digits listed there match the last four digits of your actual SIM card.
If they are different, than someone has been fraudulent on your account.
Check your financials and list your phone in lost/stolen status. Then let the CSA team know about this.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)
