paid for add-on twice by mistake

[Henning]

Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.

I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time.  Now I see in my account I bought it twice.

Thanks for anyones assistance how I can make a refund to correct.

[esjliv]

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@cavemantoronto wrote:

@esjliv Triying to buy twice puts $15 in balance the first time if there's not eniugh to buy and purchases the add-on the second time. Maybe @Henning is ok?

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@cavemantoronto , yes, that was what I thought I insinuated in my post, but maybe I was not clear on that.

@hairbag1 additionally added on what I believe to be true as well.

[cavemantoronto]

@esjliv Triying to buy twice puts $15 in balance the first time if there's not enough to buy and purchases the add-on the second time. Maybe @Henning is ok?

[hairbag1]

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@esjliv wrote:

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@Henning wrote:

Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.

I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time.  Now I see in my account I bought it twice.

Thanks for anyones assistance how I can make a refund to correct.

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Hi @Henning ,

It sounds like you only added the funds to your account twice, not actually purchased the addon twice.

Do you only see one line with the US-roaming listed? And if the extra $15 is showing in your Available Funds area, then you did not actually purchase two.

You can leave the extra $$ in your Available Funds area and that amount will be used first when your plan renews next.

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Additionally...I didn't think you actually could buy 2 of the same 10 Day US talk/text add-ons.

[darlicious]

@Henning 

Here is some useful info about US roaming add ons...

Spoiler

Here is some info about US roaming add ons that should help you.....

1. While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
2. US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
3. You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
4. Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
5. If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
6. If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
7. After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
8. You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing  texts from textnow for free or small fee from fongo.
9. All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

[esjliv]

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@Henning wrote:

Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.

I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time.  Now I see in my account I bought it twice.

Thanks for anyones assistance how I can make a refund to correct.

---

Hi @Henning ,

It sounds like you only added the funds to your account twice, not actually purchased the addon twice.

Do you only see one line with the US-roaming listed? And if the extra $15 is showing in your Available Funds area, then you did not actually purchase two.

You can leave the extra $$ in your Available Funds area and that amount will be used first when your plan renews next.

[softech]

@Henning  you really have to contact PM Customer Support Agent in this case, they can sort it out for you.

You can use the Chatbot(SIMon) on the lower right.  

Start by tying "I bought the wrong Add-On"  , then click "Contact Us" , then click "Click here to submit a ticket".  the actual ticket submission page will be launched....