@I-Ju wrote:
new to Public mobile and made a new account literally just a few minutes ago and ported my number over from Fido.
I selected the Can-US-Mex 60GB deal when i went to buy a plan, but it automatically switched me to the Can-wide only deal and i ended up paying for that one and realizing my mistake paying to change to the Can-US-Mex plan that I wanted in the first place. But now i have two charges since these are pre-paid plans. I literally made the plan change and bought the new plan within 5 minutes of each other with zero usage on the previous Can-wide only plan. Can i please have this refunded or credited toward my next month?
I have escalated this so that a customer support agent will contact you in the morning. You should receive a private message from the username CSA_PM and you can discuss the issue with the Public Mobile staff member.
