@DNAIsaac wrote:
I purchased the us top up by mistake as I needed the Canadian one, is it possible to get a refund?
Hello @DNAIsaac
Customer Service Agents are very understanding when errors like this are made. As long as it's not used, you can contact them and I'm sure they'll gladly issue you a credit to your account so you may purchase the one you wanted.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
