Stuck in LTE at home.

[Robinio]

Hey,

I live just outside Ottawa. I just switched over from Videotron since they only have LTE in this area. My wife is with Rogers and there is 5G here. I checked the coverage map and it says 5G, before switching over. I’ve been using 5G all over, so I know the phone works. I’ve even done a reset on my phone in case (iPhone 13 Pro Max). Please help. Thanks.

[slusagm]

Then it is just a location specific issue.  there are good and bad spots across the town, but 4G is as good as 5G.  As long as the speed is ok on 4G, there is really no need to fight for getting 5G

[Chalupa_Batman]

---

@Robinio wrote:

Hey,

I live just outside Ottawa. I just switched over from Videotron since they only have LTE in this area. My wife is with Rogers and there is 5G here. I checked the coverage map and it says 5G, before switching over. I’ve been using 5G all over, so I know the phone works. I’ve even done a reset on my phone in case (iPhone 13 Pro Max). Please help. Thanks.

---

I may have one suggestion that nobody has mentioned. What about contacting a CS Agent and have them look into the issue for you? Never hurts to actually chat with someone who works for the company. Everyone here are just customers.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Robinio]

Not helpful. I already stated that I was getting 5G elsewhere. 

[Robinio]

Are you joking?  Is this supposed to be a serious reply? I already stated that I did a FULL reset. I also stated that I was getting 5G all over Ottawa, but not where I live. How is it no big deal to be paying for a service that is advertised as available at an address, but in actuality isn't? It's unethical. Moreso, my signal on LTE is worse that it was before. Actually read the **bleep** post before replying. At least the other community members tried offering helpful solutions. I will be cancelling today.

[Robinio]

Yes, I understand that. The issue is that I confirmed that 5G was supposed to be available at my house before purchasing the plan. So when I actually returned to this property and it doesn't work, but I get 5G elsewhere, it tells me that PM, or Telus, is misleading it's client base. Being mislead into paying for a service that isn't actually available at my address is unethical. 

[Robinio]

Thanks for getting back to me. I appreciate it. I downloaded the app and checked the tower situation. This is a tower issue. I have even worse signal on LTE than I did with Videotron. Since this is my primary line, I need better. It is unfortunate that PM advertised that they had 5G coverage in my area, such a waste of my time and money. I will be cancelling today.  Telus is such a waste of money. 

[Robinio]

Thanks for getting back to me. I appreciate it. This is a tower issue. I have even worse signal on LTE than I did with Videotron. Since this is my primary line, I need better. It is unfortunate that PM advertised that they had 5G coverage in my area, such a waste of my time and money. I will be cancelling today. 

[SKSuh]

5G in Canada is mostly marketing hogwash to hoodwink consumers into paying more for enhanced LTE

Even though I am on the $29/20GB 5G CA-US-MX plan, my iPhone 15 Pro Max is almost always set to LTE because it works excellently on the BC Sunshine Coast — less battery drain looking for nonexistent 5G transmitters in my region

[funpig1]

@Robinio 

Download an app called Tower Locator and you can compare the location of your Bell/Telus tower and your wife's Rogers tower relative to your house. That may explain your 5G connection difference. 5G is more affected by distance than 4G. 

Also, try doing a speed test.  If you are getting good speed, then you really have nothing to complain about. 

On the other hand, if you are getting poor signal and poor speed, you can complain to public mobile (telus) and see if they eill consider installing a micro tower in your area to boost the signal. 

Chances are that Telus will do nothing, but if you gripe enough, they might throw you a few service issue credits to make it go away. Good luck.

[Rastin]

Just be aware that pm uses telus towers not rogers. Its possible that you have a weak signal from telus at your home and your wife may have a strong signal from rogers. So that may be why you are not getting 5g when she is.

[slusagm]

@Robinio 

Try Reset Network Settings on your phone first.  You need to do this once after you change provider

Then go back and make sure the network mode for your data is set to 5G Auto.  Then try again

for testing purpose, you can also change the network mode to 5G On and check if it locks the network to 5G

Also, try your phone at different location and not just home.  It could be a weak 5G spot at home

But if you get 5G elsewhere and just not home, it is no big deal.  Your phone works as well on 4G network as 5G.  And the speed using 4G (or LTE) will still be the max at 200Mbps as promised on your 5G plan, even you are using 4G network

let us know

[sheytoon]

@TheSterlinger the plan does not matter. All plans have access to 5G.

[TheSterlinger]

@Robinio  so is your plan on PM 5G.

you should be able to change to 5G in Settings. 

Settings >Cellular> Cellaulur Data Options> voice and data > 5G auto or on.

Best to keep 5G auto on.