Copy of Phone Records for March 2025

[KorriDalton]

Hello,

How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.

Thank you kindly,
Korri

[Chalupa_Batman]

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@KorriDalton wrote:

Hello,

How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.

Thank you kindly,
Korri

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Hello @KorriDalton 

I just looked myself on mine and far as I can go back is April 6/25.

You can reach out to a CS Agent and ask for the record as they can go back up to 1 year (June of 2024)

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[TheSterlinger]

You can only download history up to 90 days. Click on Usage History and use the filter to select calls and it will go back to 90 days from today.

[slusagm]

They won't mail you , you can download usage report yourself , but only for last 90 days, which meant only from April to July.  Sorry they cant get you more than 90 days

Download here

https://myaccount.publicmobile.ca/en/account/plan/usage-details

[Sansan]

Hi,

You can filter out incoming/ outgoing calls, sms, etc for up to 90 days history.