Payment was taken, but service still not happening

[sailorV23]

When trying to call out I was informed that I needed to provide more funds. I authorized a payment on my credit card on file. My call was then completed.

When I dialed another call I was told again that more funds were needed.

What is wrong here?

No point having this service if it cannot be relied upon!

[Dunkman]

@sailorV23 

Which plan are you on?

$15 plan with 100 minutes for outgoing calls? 

What about incoming talk, text or data?

You can also try a network reset of the phone

Put the SIM card in another working phone. Helps determine whether hardware issue versus PM service problem.