How to change my plane before reactivating it?

[Matejj]

I am currently long therm overseas and don't need my 50,- plan. I would like to change it to 15,- and then reactivate as I don't need service at all. I just want to pay the minimum to keep my number. 

I tried to top up my account with 15,- and then change my plan, but it's missing that option. It wants me to pay 50,- and then I might be able to change the plan next month.  I am sure it must work somehow, I am just unable to call a real agent as I am overseas.

[MoreYummy]

they might have new nplan when he is back. 😀

[Dunkman · Accepted solution]

@Matejj 

It is trickier to change plans in a suspended state, but it is possible.  

See the following thread:

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-w...

As stated above, when you get back to Canada and want to change back to $50 plan, you may need to pay extra for the $5 for Canada wide calling.  

[HALIMACS]

@Matejj 

As far as I'm aware, the $15.00 plan is no longer available to be activated, or changed to, IF YOU WISH to retain Canada-wide calling as part of the plan.

If Canada-wide calling is unimportant, and you simply wish to retain the service, you should be able to select the $15.00 Province-wide plan.

[Triguy]

You could change plan immediately.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

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