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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Invalid SIM

I am trying to set up a new account with my new SIM card xxxxx.  When I had to go back a few screens because I'd entered the wrong birth date, fix that, then proceed with my activation, I am now getting an "Invalid SIM" error message and cannot proce...

DixieM by Great Neighbour / Super Voisin
  • 1080 Views
  • 11 replies
  • 0 Bravos

Rewards

I have not received my $2 rewards for the past 4 months!!! I have already made one report and nothing has been done! 

Stacee519 by Great Neighbour / Super Voisin
  • 1145 Views
  • 9 replies
  • 0 Bravos

Cell Signal Changes to Very Low

We still reside in the same location yet we now have poor cell signal reception. This means receiving calls go to voicemail and outgoing calls are limited. What are the first steps to asking for this matter to be resolved? David

davidjmurdoch by Good Citizen / Bon Citoyen
  • 1383 Views
  • 19 replies
  • 0 Bravos

Problem with calls

I’m sometimes getting block ID number from my wife’s and friends even though I didn’t block them and calls go straight to voicemail I don’t know why I’m missing too many important calls please help

Dhaaday by Great Neighbour / Super Voisin
  • 493 Views
  • 5 replies
  • 0 Bravos

Resolved! Use of email address

I am new to PM. I bought a sim card for my spouse, activated it with the help of a moderator. I used my email address for the activation. I am thinking of getting my own sim card as well, I am just wondering if I can use one email address for two acc...

Felisa by Great Neighbour / Super Voisin
  • 1001 Views
  • 10 replies
  • 0 Bravos

Resolved! Updating e-mail address

Hello, I am wanting to update the e-mail address associated with my account, and am wondering how I can do so. There doesn't seem to be an option to change my e-mail address when attempting to "edit" my profile; do I need to contact a moderator for t...

Anya48 by Good Citizen / Bon Citoyen
  • 1404 Views
  • 16 replies
  • 0 Bravos

Resolved! My plan is expired even after I have enough funds

I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to i...

Abdul5 by Good Citizen / Bon Citoyen
  • 1784 Views
  • 32 replies
  • 0 Bravos

3 GB data bonus add on promo

I'm already a Public Mobile customer on the now grandfathered $60 8.5 gb plan with 2 gb US data a month included. It is a great plan but utterly useless to me at present as I cannot travel and I am at home on Wi-Fi. If I switch to the 1 GB plan with ...

montreal501 by Good Citizen / Bon Citoyen
  • 1100 Views
  • 15 replies
  • 0 Bravos

Resolved! How can I change my billing date?

Hello!I understand that since this is a a pre-paid service that I cannot change my billing date.  But if I get a new sim card and activate it on a day that I prefer, will that work? Thanks!

Kaye08 by Great Neighbour / Super Voisin
  • 1517 Views
  • 8 replies
  • 0 Bravos

Porting number frustration

Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm  paying 2 cell phone bills.  Any other suggestions? 

Chuska by Great Neighbour / Super Voisin
  • 823 Views
  • 7 replies
  • 0 Bravos

Self Serve Website giving repeated error

Trying to activate new SIM and register new account. When I reach the page and fill information to transfer my phone number from existing provider over to Public their website stops working on me. Really frustrating and I haven't even become a custom...

Amyjobeth by Great Neighbour / Super Voisin
  • 609 Views
  • 3 replies
  • 0 Bravos

Giant headache with Public Mobile

LONG RANT WARNINGHey fellow community members,On April 22th 2020, I was sent an promo offer by public mobile that contained the following: Public Mobile here. It's important to stay connected now more than ever. If you need more data, here's an offer...

Screenshot_20200518-183620~2.png Screenshot_20200526-145400~2.png
SunnyK by Good Citizen / Bon Citoyen
  • 2171 Views
  • 6 replies
  • 1 Bravos

Porting a mobile number from Koodo

Dear Sir/Ma'am,While activating a Public Mobile SIM I have just received, I get a choice to select if I have an existing number to port. However, the process says for existing Koodo customers, they need to first select a new number and then send a pr...

delzy222 by Great Neighbour / Super Voisin
  • 407 Views
  • 3 replies
  • 0 Bravos

cannot receive one time verification code from CIBC

Hi,I've been having issues getting a one-time code to use to add a new interac contact. What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it m...

Rawaz by Great Neighbour / Super Voisin
  • 3140 Views
  • 16 replies
  • 0 Bravos

Stackable Promotions?

Hello, In light of recent deals, I was wondering if my existing promotions can be transferred to a new plan, should I switch. My current promotions are:- $0 Free Holiday Giveaway: 1GB Add-on- $0 Free Holiday Giveaway: 400min INTL Long Distance (incl ...

meche by Good Citizen / Bon Citoyen
  • 748 Views
  • 8 replies
  • 1 Bravos

SIM card issue

I tried to activate new SIM card, when I went to step 4 which is " Review your order " and I realized that some information was wrong, so I previous to step 1. Now my new SIM card number is Invalid.... And I even didn't create a account or transfer o...

Sharon7 by Great Neighbour / Super Voisin
  • 189 Views
  • 1 replies
  • 0 Bravos

new sign up not working

A relative just ported her number over to PM and so far can not send or receive calls or texts. What can she do??? Thanks for help? 

Ell by Good Citizen / Bon Citoyen
  • 1036 Views
  • 8 replies
  • 0 Bravos

Flash Sale. Limited Time.

Get a free 3GB data add on¹ when you activate on any plan of $25/mo or more.I wish i had joined now.!!!!!!!!!!!!!

fdrcamb519 by Deputy Mayor / Adjoint au Maire
  • 1739 Views
  • 31 replies
  • 7 Bravos

Resolved! Calls "breaking up"

I have been on Public Mobile (PM) for years and have put up with silent seconds in the middle of calls, when the person on the other end tells me they can't hear me or my call is "breaking up."  Moderators have told me to restart my iPhone; not helpf...

Porting my phone number from another province.

I wanted to create a ticket but can't verify my account.The question is below. Your answers are appreciated. I have a question about porting my phone number. Currently, I'm with Sasktel, Saskatchewan, with phone number 306******. 1) I wonder if I cou...

antosha-85 by Good Citizen / Bon Citoyen
  • 1897 Views
  • 7 replies
  • 0 Bravos

Invalid sim

Hi I tried activate my sim. At the last step it came: 'something went wrong. Do not panic.'Since then it shows Invalid Sim at the 1st page and does not register?Any help,please?

andre20031 by Great Neighbour / Super Voisin
  • 450 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

HI - I bought two new SIM cards, one for each phone. One works perfectly, the other shows Invalid SIM. I have tried every recommendation on this site, and also tried using a different computer and network. I have run out of ideas. Any suggestions ple...

DurangoKid by Great Neighbour / Super Voisin
  • 527 Views
  • 6 replies
  • 0 Bravos

Resolved! No service after activation

I have activated my cim card since May 24 but still haven’t yet received the signal, checked and unlocked my cell and stopped my service with previous service provider( Telus), please trouble shot 

sherry12 by Great Neighbour / Super Voisin
  • 726 Views
  • 4 replies
  • 0 Bravos

Resolved! Keep my old number

Good day, I have just switched from chatr and has joined public mobile. My phone got activated yesterday but fell over the balcony so I have to replace my phone and chip because I cant find it. I have just purchased my new chip but would like to keep...

Sueann by Great Neighbour / Super Voisin
  • 660 Views
  • 2 replies
  • 0 Bravos

Resolved! Autopay account suspended for insufficient funds

My account has been suspended for insufficient funds even though I'm on Autopay.  The payment date was May 25.  Today, I tried to pay via the website but it did not appear to work.  My credit card account is valid.  What should I do next? 

Bill_M by Great Neighbour / Super Voisin
  • 1202 Views
  • 13 replies
  • 0 Bravos
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