Community

Resolved! Private message link

Hi I need to private message a moderator does anyone know where I can find the link for it? I don't want that irritating chatbot thing.Thanks

Resolved! payment made but account continues to be suspended

Hi, my account was suspended due to insufficient funds. I changed the credit card info and paid the outstanding. My account however continues to be suspended with no access to phone calls or data. I've restarted the cell a few times. The payment has ...

Resolved! Porting out to Telus even if PM account is suspended?

Hello everyone, My PM phone number will be ported out to an EPP Telus account on April 14... Only issue is that my AutoPay/renewal of my plan is set up for April 9. If I decide to cancel my AutoPay and my PM account gets suspended for this reason, wi...

Resolved! Self Serve

Hi,I just created my self service account. All seemed well and it brought me back to the login but when I log in it says my password is invalid when I wrote it down so I know it's correct. What should I do?

Resolved! Account number

How do I get my account number? A family friend activated the phone and set up self serve. We no longer have contact with that friend. 

Resolved! Hi

We bought 4 $25 pre paid cards and 2 of them don't work

Resolved! I ordered a SIM card online on 29th January, now it is April, i haven't received it

I ordered a SIM card online on 29th January, now it is April, I haven't received it.The order number is: 239808

Resolved! why does my phone get on the awnsering machine at the 1st buzz ?

Resolved! How to Download past bills for tax purposes

Hi I need a PDF for each of my past 2020 bills. I need them for taxes. There's no forum addressing this. Can I get moderator to help me with this? Thank you

Resolved! Moved province and getting taxed extra

I moved from Ontario to Alberta in Aug 2020. Ontario had 13% Tax while Alberta has only 5 %. I did update my address online on portal.I am on a $25 plan, with autopay I pay only $23. MY Visa shows a charge of $25.99. I am still getting billed as per ...

Resolved! How do i get Pmt refund?

Initial setup  didnt go thru.. second attempt did..2 pmts taken out by Public mobille.  How do i get 1 refunded back?

Resolved! Replacing phone

I am replacing my Moto G5 with a Moto One Vision.  Will I need a new SIM card and will my contacts be transferred with the SIM card?Thanks

Resolved! Forgot username

I forgot my username for the account login and the email address is also wrong on my profile how can i recover my username 

Resolved! Need new phone.

How can I get a new phone for $0 down from public mobile and keep the same plan but new number 

Resolved! can I get text/phone call in Japan?

Hi, I moved to Japan from Canada.  And I bought international call/text and thought the public mobile could be used by roaming for a while, but not.  Question is , can I still use  text/phone call in Japan with my existing Canadian phone number by ro...

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

Hi, iam having a really hard time .I had a flip phone and had a plan with pc mobile  I now have an iPhone, got my SIM card from public mobile.  I want to use the same phone number that I had in my flip phone which is xxxxxxxxxxx. I called my old prov...

Resolved! trying to switch my number public -> lucky

I followed the steps, and received the confirmation text, but when I replied Yes to the text ... nothing. no reply and no porting. any suggestions?

Resolved! Public Mobile "No Phone Service"

Hello everyone. Three of us in the same household have public mobile SIM cards in our phones. We have all had great service since getting set up a few years ago. Today, all 3 of our phones got NO SERVICE. There is nothing mentioned on the net whether...

Resolved! Account suspended and service disconnected - HELP

Autopay is on, nothing has changed from my end but my service is disconnected and my account says it's suspended.  It gives me an option to Reactive Current Plan, but I'm not sure if I should proceed this way. My billing date is anyday now (today/tom...

Resolved! Referral code

Hi guys, I just registered and activated my SIM card. The referral code I added doesn’t reflect $10 off my account. Anyone know why? TIA

Resolved! Can't access voicemail

When I am using my voicemail service it tells me I have a message. So I press 1 and it reads out the phone number and says "please press one now". When I press one it just tells me to press one now and nothing happens. Please help me