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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28605 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40443 Views
  • 185 replies
  • 29 Bravos

SIM Lock Out

If I don't have the card my sim came on and my former SIM PIN doesn't work, how do I get my PUK code to reactivate it?

LordFinn by Great Neighbour / Super Voisin
  • 1163 Views
  • 7 replies
  • 0 Bravos

Resolved! Late payment

I needed to delay payment by one day so i removed auto pay , sometimes public takes the money out of account on different dates . My question is once you remove auto pay is it removed immediately? And my due date is the 8th of june but i wont have th...

dentonb by Good Citizen / Bon Citoyen
  • 2002 Views
  • 9 replies
  • 0 Bravos

Resolved! Account

Why at Walmart do you have  to activate a new plan for a sim card then you can't transfer your  number to  the new plan frustrated and  waisted money just at Walmart so far 

Rob6116 by Good Citizen / Bon Citoyen
  • 1887 Views
  • 17 replies
  • 0 Bravos

Resolved! Any promo code for a new plan

Is there any promo code that i can use when activating a 15$ plan? Any data promo etc, thought to check here Thanks 

Ijazkhan by Great Neighbour / Super Voisin
  • 1187 Views
  • 5 replies
  • 0 Bravos

Not receiving incoming calls

New account just set up on an iPhone 6.  Using a new number (so not a porting issue).  Able to text and to make outgoing calls.  But incoming calls are not getting through.  Restarted the phone several times.  Did a reset of network settings... Turne...

dbrouillard by Good Citizen / Bon Citoyen
  • 2469 Views
  • 23 replies
  • 0 Bravos

Resolved! Daily receiving texts and emails from Public Mobile.

In addition to the many annoying spam emails and texts that I receive and  clicking the "unsubscribe" link to no avail --- I am now also being spammed by PM with various offers that I'm just not interested in. Any ideas on how to stop receiving messa...

BEER by Town Hero / Héro de la Ville
  • 905 Views
  • 6 replies
  • 0 Bravos

My data is not working

Hello, I am in NB Canada. I got a message that I had used most of my data before the renewal date. I added some money to the account and that seemed to work. Today there was a credit to my account, however I could not access data. I changed my plan t...

juliedmtm by Great Neighbour / Super Voisin
  • 449 Views
  • 2 replies
  • 0 Bravos

Resolved! Get back on same services in between of month

Mistakenly my public number is port into bell by the bell. I talked with the service provider, they told me to talk with public. I had  services and its only 14 days pass so I have still days on my plan.  Now how can I get back to public with my same...

Raman12 by Good Citizen / Bon Citoyen
  • 1681 Views
  • 12 replies
  • 0 Bravos

Resolved! no service for new card activation

I have activated a new card, the account can log in but there is no service.  I tried to insert another public card, it works, so the phone is no issue, is the issue from the card or the phone number?

Terry20 by Good Citizen / Bon Citoyen
  • 1218 Views
  • 10 replies
  • 0 Bravos

Resolved! about My Billing

hello,i have some question about my bill my bill should be $25 every 30 day and am seen more been taken out

Philip87 by Great Neighbour / Super Voisin
  • 1558 Views
  • 12 replies
  • 0 Bravos

Resolved! Add ons

Hi there, Im looking for an Add on that will work in Costa Rica? Mainly for data usage. 

Resolved! Where is my wife's phone?

Last month, my wife received an e-mail from Public Mobile with a promotion to buy a phone.  It's been 3 weeks, where is the phone we were promised?  If it's delayed, notify us.  At least Amazon has the decency to keep us informed.

couleewayne by Good Citizen / Bon Citoyen
  • 621 Views
  • 2 replies
  • 0 Bravos

New members - unrelated questions

Twice in this week I see some brand new members joined and asking unrelated questions.  One was asking free TV Channel and one was asking Windows 10.   The first one never came back after, according to the login info.  I wonder if the spammers are jo...

softech by Oracle
  • 427 Views
  • 4 replies
  • 1 Bravos
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