Community

Resolved! Does my self service account have to be active to earn community rewards?

I’d like to earn a $1 or $2 by participating in the community. If my self service account is not active can I still accumulate a community reward?

Resolved! Referred friends

Who knows how we can  find this page to see our all referred friends? Steps?thanks  

Resolved! PLEASE HELP

i really need to urgently speak with a rep. how can this be done. I've paid for my service and now i need to add minutes? but im unlimited? what? I've got seven different downloaded receipts after getting stuck in a renewal loop, and now im just very...

Resolved! Name Change

How do you change your username in the Public Mobile Community?

Resolved! bonus data and international long distance bonus minutes

Hi, I'm puzzle regarding these bonuses. Before this Christmas bonus promotion, my account add-on had 1 gig of bonus data and 500 minutes of international phone call minutes. When I activate the offer, I see only the 2 gig data bonus in my account, wh...

Resolved! Old Public Rewards and switch plan

Hi everyone,I am currently on the Old Public Rewards system on a $35 3GB plan, and would like to switch to the $30 3GB plan.I noticed there is no warning about losing my Old Public Rewards but it does have 3x Points-back under the $30 plan.Does anyon...

Resolved! Trouble activating sim

There was an error in activating my new sim car and transferring my number. 

Resolved! Transferring phone number from a family plan

I'm leaving my family plan where there are 4 phone numbers associated with one account on Rogers. The message:"I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my current service provider" leads me ...

Resolved! If I deleted my voice mail from someone who sent that to me at last week,can I re-load it again

Resolved! I have a plan with 100 call minutes

Sorry to bother.I have an emergency plan on my wife's phone (she hardly uses her phone) which includes 100 Canada-wide minutes. I just wanted to ask the experts if all incoming calls are free or are incoming calls counted in the 100 minutes.

Resolved! Can’t change my sim number

i broke my last SIM card got a new one and it won’t let me change my SIM card in my account

Resolved! add on difficulty

I ran out of data so added on 200 mb afterwards but it's not working on my phone. I went on my computer to pay for the add on and then when I went back to my phone to try to use the add on it wasn't working. help please. 

Resolved! Do koodo pin activation receipts work for public mobile vouchers or to pay for balance?

I asked for a public mobile card at the gas station and they gave me a koodo pin activation receipt and said it would work for public mobile. I tried the 12 digit pin and it didn't work in the voucher area on my public mobile account.

Resolved! Lost access to account

My Partner recently lost her ability to text and call. When we went to go check it out we were told to verify its her through email, but she doesn't have that email anymore and the only device we thought might be able to connect to it asked to verify...

Resolved! Endless Account creation loop

I purchased a pre-owned phone and SIM from Public Mobile.In order to activate, I need an account. In order to make an account, I have to put in a support ticket. To put in a support ticket, I need a Community Account. When I put in the ticket, there ...

Resolved! Will I still earn 1 point with my referral code if my account is not active?

I will not always have my account active. If my account is not active and I give my referral code out will I still earn a referral on my account?

Resolved! Account sign in problem

I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.

Resolved! Package was supposed to change

  I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody?  How can I get this done

Resolved! Mobile network lost

My mobile network did not work suddenly yesterday afternoon. I have no idea to recover it even I restarted my phone. I can send message, make phone call but not internet connection. Why? Thank you for the help.