Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched my provider to PM a month ago.I can make calls, but when my friends try to call me, it gets forwarded to voicemail immediately.Can someone help me trouble shoot this?
Hi,I got the Cha-Ching message from 611. But I don't see anything in the account or the rewards portal. Am I missing anything?
I have weird characters showing up on my call display from callers that are not in my phones contacts.I have an Sumsung Android phone. I have tried to find a solution on google? The calls on my call display with weird characters are legitimate caller...
I'm on the old rewards system and get a set discount per month. I just switched to the $40/15GB plan and was charged $40 + tax, no discount. I did the switch right away option, rather than switch on renewal date. I was actually logging in to buy a ...
unable to access my voicemails
Hey community, I had a call from 115798838866 allegedly from Telus with a special promotion. Spoiler alert, it was likely a scam. The call display listed that the call from coming from Québec. The person at the other end was very difficult to underst...
I do have public mobile number and i want to create self serve account. How I could do that. Please help.
My plan is 4G speed, but my phone network show 3G any one know why?
I need to retrieve my old phone number back. the number was 647-763-XXXX. I need to add a new number to my account alongside the existing number I have. any help would be appreciated.Thank you
HI I NEED TO CHANGE MY SIM CARD MY PLAN IS 55.00 MONTHLY
Hi All member, I don't understand the breakdown on my payment. May be my math is only grade 9. especial the HST (13%). WHen i bought the voucher, i paid the HST on top of the amount.
My account is suspended but public Mobil took the money from my cc for the next billing date. The charge is posted on my credit card but I have $25.00 credit with public mobile. I can’t use the $25 credit to reactivate my account. I’m in Manitoba and...
I can't log in to my account even if i try to reset password.
How long does it take to port my talus home phone to public
Sometimes posts are moved showing a link but when clicking on the link the following message in red appears --(1).You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continu...
I need to change my elderly parents' email address on their account, but I can't log in for them and their former email address has been disconnected. For some reason, I can't even log in to their account using the information they gave me from Novem...
Turns out that if you have a base plan with limited texting (SMS), like the $13 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...
Not sure how long this has been but it used to work but it has been some time after the redesigned Selfserve site.
I bought a cell phone for my mother and activated an account through Public mobile for her, but I never set it up online and now I don't know how to cancel it.
I have one of the old $120 90-day Province-Wide Talk + Text + 12GB Data plans that they promised us we can keep forever. They new plan is tempting because I get 5GB/mo and gives Canada-wide calling. Should I switch? @alohaya,
Hi All, Is it my account page down again? I clear the cache, used Incognito mode, and using diff laptop.
I just switched from Bell to PM. Ported my number. Waited for Bell to verify. Inserted PM sim. Where the network bars should be in the top right of my phone it says ‘SOS’. Iphone xr, unlocked, active pm account, reset network settings - nothing has w...
My friend activated during a promo and I received this text however on the bill this month I did not receive the reward, how can I get that?
Stupid Simon.... Can anyone tell me the sequence for Simon to understand that I want the 2FA code sent via SMS Text? It's not giving me that option (the account login)....only email and my referral can't access their email at the moment. The account ...
Is there a way to change the email address I have linked with my public mobile account?
Hi, I changed my plan, with it taking effect at next renewal (Nov 20, 2022). Now it's Nov 20 and it seems I was charged for the new plan but it shows all the old details on my Plan page. It says my cycle is Nov 20 to Dec 20. Is this normal that th...
