what is going on suddenly my client cannot login his platform error message---i know my password

[dboxtvinfo715]

good day community----i sent message to moderator but why this issue

what is this

[RosieR · Accepted solution]

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@dboxtvinfo715 wrote:

good day community----i sent message to moderator but why this issue

what is this

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@dboxtvinfo715 I also logged in today without problem.

I also know my password, but at times I still get that error if I typed my password incorrectly (happens lol) or I had Caps locked.  

If your client had tried a number of times, his account gets locked.  Tell your client to wait an hour before trying again.  Log out his device.  Before logging back in, delete browsing history, cache and cookies.  If needed, use a different browser and go incognito.  Log back in.

I hope this helps

RosieR

[will13am]

I am not having any problems logging in.  It could be a browser issue as already suggested.

[Triguy]

Try the forgot password link.  Also try using a different browser and incognito mode.  Try clearing your cache and cookies then reboot.

[softech]

do you meant the Self-Serve ?  I logged on this morning without issue

What was the exact message?  Did he try Forget password?

Mod was replying quick yesterday, you should get a response soon