Got one addon, but not the other.

[Ambiguous1175]

Hi All,

I paid for US Roaming Data, and US Roaming Talk & Text, but I only got one of the two on my account.  I thought it might just take a while to kick in, but it's been 4 hours.  Any suggestions?  Wait longer?  Purchase again?

[RosieR]

Hi @Ambiguous1175 please click Purchase Add-Ons as shown on image below

Your Current Add-Ons should show both your US Roaming add-ons.

Please Log out your device.  Before logging back, delete your browsing history, cache and cookies.  It might also help to use a different browser and use incognito mode.  Log back in.

I hope this helps

RosieR

[Anonymous]

 @Ambiguous1175 : Well...there's still ambiguity 🙂 Not all add-ons show under there. I have many that don't.

Be aware that for these roaming add-ons, you need to wait until overnight the next day to re-buy them. It's been a while but maybe just maybe even another whole day. But the add-ons start when purchased. So the clock's ticking.

 @hairbag1 : I'm not sure why he didn't get the bundle but whatever. 🙂Edit: nvm. You can't get 1gb in a bundle.

[hairbag1]

@Anonymous...good job.

The extra $10 in Available Funds led me to think that only the talk/text add-on was purchased.

[Ambiguous1175]

@Anonymous 

Thanks so much!  All the addons were clearly listed there under Plan Details.  Peace of Mind is now restored!

[HALIMACS]

@Ambiguous1175 

It does appear that it was purchased based on the transaction history.

Try logging out of self-serve, clearing cache and cookies, opening an incognito page and logging back into your self serve. Before logging back in, reboot your phone.

[Anonymous · Accepted solution]

 @Ambiguous1175 : Click on Plan Details. Talk & text are not countable so they don't need to be with the counted items.

[Ambiguous1175]

Yes, the funds were debited for both transactions.  Interestingly, the Make a Payment portal charged me $15 for the US Roaming Talk Text, but then randomly there's a separate charge for $10 that is just sitting there unused?

[hairbag1]

@Ambiguous1175....

look in your Available Funds to see if the $$ for the missing add-on are sitting there.

Now you must buy the Add-on you want.