03-05-2021 11:50 AM - edited 01-05-2022 05:30 PM
Dear Community
I would like to access my account in order to be able to use it.
My account was activated on the February 2, 2021, but to date i am unable to access it.
Can you assist me please
03-05-2021 04:18 PM
is everying ok now?
usually its email you provided when you sign up. go from that route.
03-05-2021 01:42 PM
@Kertis-1977....did you actually create a self service account yet ? Here's some guidance...
https://www.publicmobile.ca/en/on/get-help/articles/create-a-community-account
03-05-2021 01:35 PM
@Kertis-1977 wrote:Thanks for responding.
I tried based on your instructions and after inserting my email address based on what it asked. I said "sorry we're unable to verify your email address.
Look like you have to open a ticket with the mod..
click on the bubble on the lower right corner...
03-05-2021 01:18 PM
Assuming you have activated a SIM.
Did you do that at home or a store?
Did you receive a text or email from PM.
03-05-2021 01:12 PM
Thanks for responding.
I tried based on your instructions and after inserting my email address based on what it asked. I said "sorry we're unable to verify your email address.
03-05-2021 12:13 PM
@Kertis-1977 wrote:Dear Community
I would like to access my account in order to be able to use it.
My account was activated on the February 2, 2021, but to date i am unable to access it.
Can you assist me please
Hi @Kertis-1977 if you activated in-store, create a self serve account
here https://selfserve.publicmobile.ca/self-registration/
If you activated online, then you already have a self serve account. https://selfserve.publicmobile.ca/
Your username is your email address and the password was chosen by you during creating your self serve account.
If you had forgotten your password, go here https://selfserve.publicmobile.ca/forgot-password/
I hope this helps
RosieR
03-05-2021 11:53 AM
@Kertis-1977 wrote:Dear Community
I would like to access my account in order to be able to use it.
My account was activated on the February 2, 2021, but to date i am unable to access it.
Can you assist me please
Where did you activate your account? If you did it at home you have created a self-serve account already. If it was done at a retail location you will need to create a self-serve account. Are you getting a certain error message? What is happening when you try and log in.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *