Remove add-one

[HALIMACS]

@Kdeep1 

Users are gonna keep guessing what you want until you provide a bit more description of what you may have done and what you're potentially seeking to do.

In the interim, have a read of this about Public Mobile add-ons :

How Add-Ons work

[computergeek541]

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@RosieR wrote:

Hi @Kdeep1 what do you mean?  Once you bought an add-on, whatever balance there is at the end of your 30-day cycle rolls over to the next cycle until all used up.

An add-on is a one-time purchase.  It doesn't get renewed.

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Other than an accidental purchase, the other reason that I can think of to remove an add-on would be in the case of a roaming add-on.  The can be situations of a customer using up all of the roaming data, and then wanting to buy the same add-on again for more data but not being able to (or not being able to without causing other issues with the service) without the original roaming add-on first being removed from the account.

[RosieR · Accepted solution]

Hi @Kdeep1 what do you mean?  Once you bought an add-on, whatever balance there is at the end of your 30-day cycle rolls over to the next cycle until all used up.

An add-on is a one-time purchase.  It doesn't get renewed.

Please give us more information to help us help you better.

RosieR