Lost / Stolen phone

[BILLKWOKWATSO]

I log on to My account. On the Plans and Add-On section, I did not see"Lost/Stolen Phone " for me to click on it. Not even say to click on "Suspend Service" since I had not see anything except "hello" one word on the menu screen.  The company has never provide the emergency number for the customer to contact.  

[geopublic]

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@BILLKWOKWATSO wrote:

Hello,

 I do not get this menu. Instead I got this

How can I report my lost phone and suspend my service temporarily?

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@BILLKWOKWATSO  Restart your computer, clear your bowser's cache and use incognito mode. Make sure JavaScript and Cookies are enabled and try accessing your selfserve account again.

1. Lost/Stolen trick 
   

   wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

If it doesn't work flush your DNS and try again.

[gblackma]

@BILLKWOKWATSO click on my account or use this link to log in https://selfserve.publicmobile.ca

[JoyLuck]

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@BILLKWOKWATSO wrote:

Hello,

 I do not get this menu. Instead I got this

How can I report my lost phone and suspend my service temporarily?

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Contact a moderator if you are having browser issues.

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[BILLKWOKWATSO]

Hello,

 I do not get this menu. Instead I got this

How can I report my lost phone and suspend my service temporarily?

[JoyLuck]

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@BILLKWOKWATSO wrote:

Here was what I got from the screen.

Please let me know if there was something wrong on the website.

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Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

[BILLKWOKWATSO]

Here was what I got from the screen.

Please let me know if there was something wrong on the website.

[gblackma]

@BILLKWOKWATSO   go to my plans & Add ons its there. Heres an article on it https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See screenshot below on where to do it. 

Stay safe. 

[gpixel]

@BILLKWOKWATSO its under the plans and addons tab in my self serve.

 

[Staliger]

@BILLKWOKWATSO Did you try cleaning your cookies and cache? Using incognito mode/another browser or device? Also disable any adblokers if you have them.