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04-17-2020 02:04 PM - edited 01-05-2022 10:24 AM
Hello, I have just referred a friend today (by using the referral code when activating online) and I did receive a one dollar reward in my account. However, my friend is supposed to receive a one time $10 credit, it is not showing on his account. When will this $10 credit be applied to his account?
Solved! Go to Solution.
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04-17-2020 02:24 PM - edited 04-17-2020 02:27 PM
@pxp1959 wrote:Hello, I have just referred a friend today (by using the referral code when activating online) and I did receive a one dollar reward in my account. However, my friend is supposed to receive a one time $10 credit, it is not showing on his account. When will this $10 credit be applied to his account?
It takes 72 hours to apply the 10.00 credit to their account if it is not applied after 72hrs start a ticket with the MOD's:
Whenever a reward has been successfully applied to your account, they will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.
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04-17-2020 02:12 PM
@pxp1959 wrote:Hello, I have just referred a friend today (by using the referral code when activating online) and I did receive a one dollar reward in my account. However, my friend is supposed to receive a one time $10 credit, it is not showing on his account. When will this $10 credit be applied to his account?
@pxp1959 my $10 took about 24h to show in my account
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04-17-2020 02:10 PM
@pxp1959 wrote:Hello, I have just referred a friend today (by using the referral code when activating online) and I did receive a one dollar reward in my account. However, my friend is supposed to receive a one time $10 credit, it is not showing on his account. When will this $10 credit be applied to his account?
It takes up to 72 hours to show up in the account but will most likely be there in the morning.
Edited: Ninja'd ggrrrrrrrr slow work computer
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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04-17-2020 02:06 PM
@pxp1959 Let the friend wait for up to 3 days. Should get it eventually.
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04-17-2020 02:05 PM - edited 04-17-2020 02:06 PM
It will show up within 72 hours is self service under rewards.
