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The folks went to USA from Canada for the winter. Their plan is international text and I did an add on for 300 mins of international calling. They are getting texts, can’t send texts and it says not covered for international calls. I had this set up ...

Hey,I have now been double billed for the 3rd month in a row. I have sent messages and their responses do not respond to my concerns and now I am getting no response at all?suggestions??thanks