Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US talk/text/data roaming add ons, what do I need???

Newbie question - I'm from Canada but in the US for a month, and signed up for Public Mobile down here, had a SIM mailed to a friend who brought it down to me. I built my own plan:$30 unlimited talk to canada/US plan$10 unlimited international text a...

activation / problème ancien fournisseur

Je ne sais pas quoi faire et j'ai urgemment besoin de vos aides.je n'ai pas non plus pu joindre le service clientJe precise que c'est une activation avec transfert de mon numero de mon ancien fournisseur bell NUMERO de COMPTE qui est mon coupleMerci...

Resolved! International Long Distance minutes

On the international LD add-on, do the minutes roll over even if I don't have the add-on for the next month. In other words, if I buy this add-on do the minutes stay until they are gone?

Resolved! Compatible Phone list? International Samsung S9 Compatible?

Hi all, Just wondering if I can buy a Samsung S9 international version and connect to the network. Kinda poked around but didn't see anything with compatible models. If it matters, I'm in Northern Ontario. Thank you!

Resolved! duplicate request

just signed up this morning, number hasnt ported yet, received message i have duplicate requests and one has to be cancelled before number will port. no idea what to do about this? any suggestions

Won't let me change my bankcard

I want live person

Resolved! Mexico

I plan on getting a sim card from Movistar in Mexico, because they are cheap and even work here in Canada! While I am away, what is the best way to get my text messages from Public Mobile?

Resolved! Roaming data not working

I've set my APN parameters to what is recommended for my phone in this forum. I have a Samsung Galaxy note 8, updated to the new Pie OS. I paid $20 for the talk and text + 250mb roaming data plan. I can receive texts and make calls but my data isn't...

Paid, and have no service

Paid my bill and haven’t had service for 15 days, can someone help me out?

Resolved! Payment

Hi everyone, I'm new here so maybe I will ask simple questions.My data plan has finished and the payment due date is on April 7. I'm on a monthly plan and the Autopay is on. Also, I have $22 available funds and the amount due is $ 0.1- Should I pay f...

This company is TRASH!!!!

Jumping thru loops every month. Referred numerous ppl, still BULL**bleep**

Resolved! More proof that PM service is superior to at least Bell's.

..

Resolved! Paying early to reset my monthly cycle (to obtain new monthly data)

Hi, I think the subject says it all. I've read that moderators can do this, but how? No I do not want to add more data to my plan, this is a one-time mistake. Any help on this would be appreciated Guillaume

Resolved! Glad my account received a credit but why?

Just received a text advising that my account was credited $10 ----Glad to have received but for what?

Re: Payment Problems ( Autopay)

Hi My payment was do ysterday through outo pay but Today i cant use my phone it saying my plan is suspended????

Plan

I wanted to change plan to special $25.Plan Details:30-day plan500 MB of data at 3G speed4Bonus 500MB with AutoPayUnlimited Canada-wide TalkUnlimited International Text and Picture Messaging3Voicemail and Call Display.I wanted the immediate changes b...

Resolved! Need help new sim I can't have access to my account

Please help me I need to have access to my new account. I really apprecite your help. Thanks

Resolved! Hahahaha

Hahahahhahahaha

Resolved! @moderator team: can't get in to my other account

Need Moderator help. I have two accounts, and i can't get in to the other one. It says my userid is wrong, but i know it's right. when i try to recover the password, clicking on the button doesn't do anything. thanks--hollyb3rry

Resolved! Can I set up AutoPay using my bank account instead of credit card?

Is it possible to use my bank account for AutoPay instead of credit card? If so, how do I do this? When I go to add my payment info for AutoPay, it only allows me to enter card details, not bank details.

How do I set up data on my iPhone 7?

I cannot connect to wifi or data on my iphone 7?

Resolved! Refund Text

Does Public Mobile send text messages for refunds from area code 306 with .php extension links? I think this is spam... Thx LMH

Resolved! MMS Not Working

Just activated a few days agoVerified APN settingsVerified phone compatibility (Samsung S8+)Data and text worksRestarted multiple timesSearched knowledge baseUsed chat bot

video that I received by text is too big to forward

I have a Galaxy J4 2018 and unlimited messaging on my Public plan. I received a small (375KB, 25 seconds in length) video by text message and wanted to forward it to relatives. When I tried to forward the message, I got a popup that said the video wa...

Resolved! Make phone calls in Canada with no extra charge?

I have a Vancouver phone number, my plan is Canada wide. It's that mean I can make phone calls in Calgary to any where Canada for no extra charge?

Receiving calls and SMS(text messages) while overseas

Hi,From my understanding is that there are no "International roaming" add-ons.Therefore, I would not be able to receive and send calls or text messages from my cell phone when I am overseas.1) Now let's say somebody in Canada calls me on my number an...

Resolved! Receiving calls and SMS(text messages) while overseas

Hi, From my understanding is that there are no "International roaming" add-ons.Therefore, I would not be able to receive and send calls or text messages from my cell phone when I am overseas. 1) Now let's say somebody in Canada calls me on my number ...

I can't receive phone calls - New Activation - Number Porting issue?

Hello,I've activate a new sim card last night. I'm porting my number from anothe provider. How do I get help with this? Obviously there's a problem. I can make outgoing phone calls and send / receive txt messages just fine. I cannot receive incom...

Resolved! About app.

When Publicmobile can have an app for the cellphone. We look forward!!!

$10 friend referral reward not received

Hello, I referred a friend on Saturday, April 6th and still haven't recieved a credit for the $10 reward. My friend has already gotten their reward but still nothing in my account. What can I do?

Community

Forum Posts