CSA's PLEASE CONTACT ME VIA PRIVATE MESSAGE

[darlicious]

Well the title says it all. I am getting no response from customer support starting from yesterday.

I have done all the usual stuff clear browser yada, yada, yada...secret/incognito mode, four different devices, three different browsers, you name it I've done it.

Tried to update the credit card. 3 different cards. Two tries at a time. One hour apart. No luck.

Simple--Simon gives me the 404 error despite of all of the above....

Separate community account has sent a private message....nothing as of yet.

Getting ready to go out and buy a voucher as I can't wait much longer to reactivate the bf's account.

Feeling frustrated and desperate so I'm going for the wave down a passing CSA as I see them log in.....or I'm going to drown my sorrows in the lounge.😟🥃🥃🥃🥃🥃

[Community_QA]

this is a long and funny posts

but @darlicious   you were wrong.  

When the whole community (minus one person) see someone did something wrong and brough it up, it was not insulting to that person but a complain

And instead, I remember that lady made posts after posts insult PM staff and couple community members.  

[HALIMACS]

Live, laugh, and love!!!

C'mon folks -- we're better than this.

Newbies reading this thread must be aghast.

[darlicious]

@ShawnC13 

OMG.....what I'm saying is I really don't need your commentary as it is not helpful to my situation. So please telling me that you have many community members talking about me behind my back to you does not serve any purpose than to be hurtful. What are we in grade school? Have you called out any of the members that have been insulting to S--S ? Would you like a list of the spammers and the gamers in this community to occupy your time? If I am that much of a problem in the community please raise your concerns with Jade and I will happily follow her guidelines as I always have in the past. For now my concern is based on getting the customer support I require from public mobile to insure that the customers I represent get the support they require.

Thanks y'all have nice day y'hear!

[ShawnC13]

@darlicious, again I will ask if you have created a trouble ticket with SIMon to raise the issue with a CSA?  The value added would be to let others in the community to potentially know what may have happened if they don't know the full background.  So again the Oracles are the problem?  I will let you know that community members have reached out (privately, and more than I expected) and showed some appreciation to you being called out.

So mentioning to you about making sure not to call people names, and asking you if you have followed the correct procedure to raise a trouble ticket is not setting a good example?  You have been the one adding meaning to my statements and twisting them to make them sound like you want them to sound.

You can continue to make this all my fault and I am the bad guy, but I am done with this conversation.

[darlicious]

@ShawnC13 

Go back and reread your first comment to my predicament. How does that help the OP's(me)? What value are you adding to the community by making that comment? How is it in keeping with the Community's guidelines of courtesy and empathy? And from an oracle no less....who should be setting an example for the rest to follow? Or then again maybe that's the real problem here? 🤔

[ShawnC13]

@darlicious, did I compare your behaviour to anybody else?  Just because others may have done worse things in the community doesn't mean you can do anything until you get to that point?  That is like saying to a police officer you don't deserve a speeding ticket because you were only done 23 KM over the speed limit but you know someone who does 25KM over?!?!?!?

You keep twising what I say and adding meaning to it that doesn't exist.

[darlicious]

@ShawnC13 

" Knowing that you refuse to use the preferred method of creating a trouble ticket could be part of the issue as to why you haven't received any response."

That's ridiculousness.

"You seem to be able to run free in the community without any consequences with your behaviour as well."

You have an extremely short memory and to even suggest that I have done anything remotely close to a weasel's inherent behavior is uncomprehensible and irresponsible.

[ShawnC13]

@darlicious, the peace we have is still in place as long as the community stays a respectful place.  You can't expect to call people names and not have someone say something.  Knowing that you refuse to use the preferred method of creating a trouble ticket could be part of the issue as to why you haven't received any response.

You seem to be able to run free in the community without any consequences with your behaviour as well.

[darlicious]

@ShawnC13 

I don't need to read them....I wrote them. And I stand behind the comments I have made. I don't weasel my way out of owning up to previous comments. I just don't understand when our community peace of pie treaty was torn up? But I suppose when a weasel has finished with tormenting any one member they move onto the next.....maybe they have multiplied given their free reign in the community free of consequences for their manipulative behavior?

[ShawnC13]

@darlicious my comment started with MAYBE, it was not a definitive statement at all.  Have you followed the correct way to raise a trouble ticket for your issue and used SIMon?

If you think that comment was insulting you should read through some of your 23,000 posts and see how you talk  about Oracles

[darlicious]

@ShawnC13 

Excuse me? I don't know what your problem is where you think you can come here out of left field and make ridiculous assumptions. You seem to forget that I am the customer here and regardless that I may have made an off the cuff remark a few times about the skill level of a couple of CSA's out of more than 23,000 posts gives you no right to make such an insulting baseless comment on public mobile employees or public mobile as a provider denying a customer the ability to access customer support. 

Are you telling me that public mobile is in breach of the WCC in regards to my rights as a prepaid provider customer? And by proxy the customers whose accounts I manage? That's a strong accusation to make but you are an oracle so you would know better than most then wouldn't you? Thanks.....for the heads up?!!

[ShawnC13]

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@darlicious wrote:

@computergeek541 

This has been an ongoing issue with my private messaging. I've already had it confirmed that the 6 separate messages I sent yesterday and today cannot be seen on the customer support side. This has nothing to do with priority as I had messages sent to them thru a different community account that were answered and I had to to all of my support today by proxy.

If under normal circumstances my requests via private message is the lowest priority and on average I get a response within 10 minutes I can live with that to keep my sanity rather than fight with SIMon for half an hour.

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Maybe you have been blacklisted for your previous comments made towards some of the CSA's, and your other account that is getting responses hasn't made such comments towards the CSA

[darlicious]

@computergeek541 

This has been an ongoing issue with my private messaging. I've already had it confirmed that the 6 separate messages I sent yesterday and today cannot be seen on the customer support side. This has nothing to do with priority as I had messages sent to them thru a different community account that were answered and I had to to all of my support today by proxy.

If under normal circumstances my requests via private message is the lowest priority and on average I get a response within 10 minutes I can live with that to keep my sanity rather than fight with SIMon for half an hour.

[computergeek541]

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@darlicious wrote:

It's baaaaaack!! Customer support please reach out to me via private message!! I need you to contact me as you can't see my messages again!! Or do I have to start throwing profanities around to get your attention?!!

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Messages sent to customer agents would get seen.  Did you use the chatbot to open the ticket?  As you know, any message sent to the customer support agents without the chatbot first being used get automatically sent to the very back of the queue while being assigned the lowest priority rating.

[softech]

@darlicious at least tag them. @CS_Agent 

🙂

[darlicious]

It's baaaaaack!! Customer support please reach out to me via private message!! I need you to contact me as you can't see my messages again!! Or do I have to start throwing profanities around to get your attention?!!

[darlicious]

Anyone reach out to customer support today? Wait time for a reply? Please and thank you.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[darlicious]

@Luddite 

It looks like the engineering department has fixed the issue over the weekend. The true test will be the next time I have to contact customer support.🤞

[darlicious]

@Luddite 

A follow up....a ticket with the engineering department has been opened. I should hear back in 72 hours. After giving them a list of 10 unanswered messages this month the CSA finally realized that they are not receiving my messages except when I use the work around.

[darlicious]

@Luddite 

Tell me about it....I am currently working thru this issue as we speak. The original ticket was closed as resolved. Each time I have gone thru this the CSA has said they have forwarded it to management. The last one named @J_PM specifically....yet I have heard nothing in response and go thru the whole rigamarole again. Currently the work around is for me to post in the community a reply that triggers the smut filter. That is the only way I can get a reply to my darlicious community account's private messaging from customer support.

[Luddite]

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@darlicious wrote:

This issue is still not resolved and again I am waiting 3+ hours for a reply. What is up with my requests for customer support not being answered for many hours or even days in the last few months? Not impressed with the quality of customer service lately.

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@darlicious  For this, and other repetitive issues like autopay failure, I think a ticket should be opened for every instance even if there is a workaround. Otherwise, PM does not have accurate data on systemic weaknesses. 

[darlicious]

This issue is still not resolved and again I am waiting 3+ hours for a reply. What is up with my requests for customer support not being answered for many hours or even days in the last few months? Not impressed with the quality of customer service lately.

[Anonymous]

@darlicious 

your welcome dear friend vip person
glad to hear that,

[Anonymous]

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@darlicious wrote:

It was her private message link sent to me via private message that illicited a response from the CSA's?!!😃

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Maybe that user needs to be reported for conducting illicit acts. 🙂

[softech]

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did you reply that CSA and ask him/her to look at the inbox and answer the other ticket you opened then?  hahah

[darlicious]

@HALIMACS 

While I did fit your criteria you know what mine is.....but you know who does have a magic direct hotline to the CSA's?

@Anonymous 

It was her private message link sent to me via private message that illicited a response from the CSA's?!!😃

But stranger still the reply I recieved from the CSA on the bf's account that despite verifying and supplying the credit card info on the account that needed to be replaced.....I was told due to the new verification process for updated the credit card on file could only be done by the bf?!! Now how is it that I could update the card via my community account but not his account? 

Now that inconsistency in policy is worthy of tagging @J_PM . Along with the fact that yet again customer support is having issues receiving my private messages. And Simple--Simon can kiss my......🦂😎!!

[HALIMACS]

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@softech wrote:

@darlicious   you forgot to tag Jade and CS Agent, and each agent individually in your post.. LoL

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Ha, ha, ha @softech 

That's only something I'd do if several contacts to CSA's went unanswered over greater than a 24 hour period. 

@darlicious would never do such a thing - she's probably got a direct line to the VP/CEO.  😉

[softech]

@darlicious   you forgot to tag Jade and CS Agent, and each agent individually in your post.. LoL

[darlicious]

@Anonymous 

Lol....finally a reply on the bf's account but the CSA wants to deal with him!! Who has only had contact when he changed his email address after being banned for being big_rick!