Need a phone number to speak to a customer service rep

[Wendelldrake]

Need a phone number to speak to customer service

[Anonymous]

@Wendelldrake 

at public mobile no support by phone number or Email, only  by CS_Agent, 

you need to Contact Customer Support Agent and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Meow]

If it is account related issue (overpayment, no service, password issue, etc.) contact CSA through ticketing service.

For all other inquiries/questions ask here and I am sure many folks will try to help you out within minutes after your posting.

[BKNS27]

@Wendelldrake 

Since PM is the lower tier of Telus. To save on cost, there are no person to person contact. It is all done through messaging and PM Community help.

In most cases, the Community members can help with most common issues.

So what is your problem?

[t_p]

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@Wendelldrake wrote:

Need a phone number to speak to customer service

---

@Wendelldrake 

That's not possible unfortunately, since PM only uses online support:

Issues that require a Customer Support Agent (publicmobile.ca)

To contact CS, use one of these 2 methods:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

 After sending the inquiries, watch your community Inbox (envelope icon next to your avatar) for notification of a reply.

[Dunkman]

@Wendelldrake 

There is no phone number for customer service.  All service is done via online with interactions with customer service agents. 

Is there a specific question or concern you have?  Many times, community members can offer advice to solve issues.  

[Triguy · Accepted solution]

PM support is done online.  You would need to submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.