Lost my phone and need a new SIM card but out of country

[huffygang4]

How can I reactivate a new phone if I am away from Canada ..I lost my old phone and bought a new one but need to connect it  to my public mobile  

[pkaraa]

If you are buying a phone from out of Canada then make sure it is compatible with all the frequencies and bands working with Public.

[Anonymous · Accepted solution]

@huffygang4 

1.  Lost or Stolen Phone (publicmobile.ca)

when you com to canada buy it new SIM card,

to get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link 

to open our store locator and find the closest retailer to you.

or 

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours

2. How To Change Your SIM Card,

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

1. Log into your My Account
2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
5. Check your email or phone for your security code, and input the code into the page
6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set !!

[esjliv]

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@huffygang4 wrote:

How can I reactivate a new phone if I am away from Canada ..I lost my old phone and bought a new one but need to connect it  to my public mobile  

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@huffygang4 

Public Mobile services only work while you are in North America...to work in the U.S.A you need to purchase roaming addons to use the services.

So, if you are outside North America, you cannot use your PM service anyway.

Log into your Self Serve account and list your phone as Lost/Stolen. 

This will prevent any calls or messages from being sent or received.

Doing so will not keep your plan from expiring; however, it will ensure that your credit card is not charged at your next renewal date if you’re on AutoPay.

Just follow these steps:

1. Log into your Self-Serve account
2. Go to Plan and Add-Ons > Lost/Stolen Phone
3. Select Suspend Service

Note - that after 90 days in suspend, your account will be deactivated permanently so be sure to return to this page (found in the link below) if you find your phone or decide to get a new SIM card.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

[shimdog]

Unfortunately you need a physical SIM card to do that. Unless you get a SIM card sent to you, you'll have to wait until you return back to Canada.

[CountyDownIeUk]

Get some one to mail you one. Then do the change sim online. 

PM me for a SIM 

Or buy   here.