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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What to do, when was the online payment declined. / Que faire, quand le paiement en ligne a-t-il été

***French below*** Hi Community, What to do, when was the online payment declined. You may have entered detailed information. The information must be corrected with the bank (Name, First name, Address, etc.) Please visit this link: Why is my online ...

Resolved! Plan change

I had an auto pay but didn't want that plan and now I can't change my plan

Resolved! bought addon data and did not get it all

bought 1gb of data twice, system took the money out but only 1gb data shows in the account My Plan ($10)Current AddOns1GB Add-on500 min Canada-Wide Long Distance My Add-ons1GB Add-on500 min Canada-Wide Long Distance

Resolved! No SIM or Invalid sim card

I will lose calls or open my phone to find it periodically gives me "No SIM" or "invalid sim card" messages. If I power the phone down and back up it sometimes resolves the problem. What can i do

Resolved! Transferring my mobile providers

Hello, I’m looking to switch from Bell to Public Mobile and would like to keep my number

Resolved! reaching an actual person

How do I speak with a Public Mobile representitive?

Resolved! Update autopay

The system does not recognize my username, my card on files expires next week? Why is this so difficult with public mobile?

Resolved! wait a minute...

am I reading this correctly? why would they do this? (4) Plans with 4G LTE data can access maximum LTE download speeds (manufacturer rated at up to 750 Mbps; expected average speeds 12-200 Mbps). Plans with 3G data may reach download speeds of up to ...

Umidigi A70 phone not working...

Hello, I have a Umidigi A70 phone. It's connected to PM, however I keep on getting dropped calls and texts, and very poor service.I read somewhere to manually put in the VPN number for PM in the phones settings. Where do I find those numbers? I am ...

Where did the extra money go

I upgraded ny plan today. I had a balance of $5 and added 60 because it said i needed more money to uphrade from $35 to $50 plan due on 21 so where did the 15$ extra go my internet still not working

Resolved! Having some issues upgrading my account

I’m new to public mobile and was on the 15 dollar plan this month. My plan was supposed to renew on Dec 7th but I ran out of minutes, so I decided to switch to the 25 dollar plan.I went to my self serve account, pushed change plan, pushed on 25 dolla...

Resolved! ported number to another provider

Hi, I ported my number to another provider that has port protection and better prices then my public plan. I now have an issue where I cant log into my public account any more.How do I make sure I will not get any additional charges from public witho...

Resolved! Re: Upgrade plan

Hi there, I want to upgrade my plan to the 28 dollars for 2.5 gb but I do not get the option to do so when choosing change plan. Is there a way to talk or chat with somebody? Kevin

Resolved! Account Status: Plan Expired

Hey guys, I just logged into my account and it says my plan is expired. I'm on the $25 plan and have been with Public for 1.5 years now. I haven't changed plans and I'm also on Autopay. I checked my credit card in the system and it seems to be work...

Resolved! Why am I getting failed messages and how do I fix it?

My text messages don’t send quite frequently until I am at home. I get a failed to send error message im guessing this might be due to wifi, i don’t have data turned on. And I don’t want it turned on. I didn’t think texting required internet connect...

A number activation

Resolved! $15 monthly plan

Can I have my phone on $15 monthly plan?

Resolved! Service suspended but on autopay??

Hi,service stopped today and I am seeing the message in red telling me my service was suspended due to insufficient funds but then it's telling to ignore the message if on autopay, which I am. I received the usual text from 611 telling me my service ...

Resolved! payment on my account

I have 2 cells phone registered to me, one for me one for my son. I have paid mine but it wont let me pay for my son's. it not even showing up on the account. how can i speak to agent or get this resolved so i can get his hone working again?

Resolved! Not accepting payment

I am trying to pay through my master card but getting error "Already have enough balance"

Resolved! How to find your account number

I'm trying to locate my 14-digit account number. From the main page when I enter in my phone number the self-service system says it does not recognize the number period when I enter in the email address it says that it does not recognize the address....

Cant login to self serve

Hi, I want to pay for more minutes but it wont let me log into self serve, and when I try to change password an error comes up that says: ForgotPassword/OldPasswordNotValidContactAdmin Very sad at my experience w public

Phone doesn't recognise local numbers and says they are international nrs?

When trying to make local calls, it doesn't recognise the numbers as local. Purchased add on and still doesn't let me make calls because "we couldn't complete your call, you don't have active long distance add on". But the numbers I'm calling are all...

service

cannot get phone service today, call connections do not go through

Scam call

Someone just called me to tell me my number was used to call them asking about their private information and claimed to be calling from Service Canada. How is that even possible? If it is should I request to change my number?

Resolved! Re: Locked out of Account

Hi there, i have been locked out of my account, and have to change my plan before the payment goes off - What can i do??

Not getting international SMS

I am not getting international SMS or OTP sent by my bank from my home country India. In my plan it says i have unlimited international messages. Does public mobile has any plan or add on to receive incoming international messages ?

Resolved! Any chances of getting charged US roaming fees?

2 Questions: 1) If I have roaming on (even without any type of US roaming add-on), will I connect to US towers and be charged roaming fees if I use my phone in the US? 2) More importantly, if I get the 20$ 10-day US roaming add-on, after those 10 day...

Resolved! Where is my Order History located?

I can find my transaction history for my Public Mobile account but not my Order History for SIM card purchases. I recently purchased three SIM cards and did not receive email confirmation. So I need to look up my order history please.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

What to do, when was the online payment declined. / Que faire, quand le paiement en ligne a-t-il été

Resolved! Plan change

Resolved! bought addon data and did not get it all

Resolved! No SIM or Invalid sim card

Resolved! Transferring my mobile providers

Resolved! reaching an actual person

Resolved! Update autopay

Resolved! wait a minute...

Umidigi A70 phone not working...

Where did the extra money go

Resolved! Having some issues upgrading my account

Resolved! ported number to another provider

Resolved! Re: Upgrade plan

Resolved! Account Status: Plan Expired

Resolved! Why am I getting failed messages and how do I fix it?

A number activation

Resolved! $15 monthly plan

Resolved! Service suspended but on autopay??

Resolved! payment on my account

Resolved! Not accepting payment

Resolved! How to find your account number

Cant login to self serve

Phone doesn't recognise local numbers and says they are international nrs?

service

service

Scam call

Resolved! Re: Locked out of Account

Not getting international SMS

Resolved! Any chances of getting charged US roaming fees?

Resolved! Where is my Order History located?

Porting Issues from Speakout

I can't activate the cell phone data after traveli...

How long does the "Install eSIM" step take?

Travelling to UK

Help Desperately Needed