Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi I am a little concerned my payment next cycle in my overview still says 10 dollars for next cycle I changed my plan 3 days ago to change on my renewal date tommorrow to 15 should I be worried ha ha?
Hello guys, please i just activated my public mobile sim and the date is not working. Can anybody please help me out with this issue? Thanks
Hello, I'm brand new to Public Mobile, please bear with me. So, I activated my account last night and it looks like I've successfully ported my number. On my phone, where it used to show my previous carrier, it now shows TELUS which I suppose is the...
Hello,So my phone service is deactivated despite the fact that i am on an auto pay plan. I am really confused as to why would that happen? This is the message i get on my home screen."Please disregard this message if you have enough funds in your bal...
Hello, I realized yesterday that my account has been suspended. I don't understand how this could happen. I have auto-payment set up so that payments go through on time every month. I already sent private messages to the mod team but I'm getting no r...
Hi,I need to get the history of my bill payment statements from January 2018 to the end of December 2018 for tax filing purposes. It seems that I can not find such information in my account and download it as a document (PDF for example). Does anyone...
I am soon getting my third phone up and running with PM. My previous two were straight forward number transfers from active accounts. Does anyone know if you can request a number that is currently not is service? I had a number with Bell through my w...
Hi everyone,my 3g doesnt work. It says that Im not signed up a carrier. What do i need to do to use my 3G? Looks like my phone might still be confused that Im with koodo?
I’m trying to purchase a US roaming add-on. When it tried to process the payment (credit card details were displayed and I clicked add) I got an oops something went wrong message asking me to log out and log back in. When I logged back in I saw the...
My previous Bell phone allowed it by prefixing "6245" before an email address. See https://support.bell.ca/mobility/rate_plans_features/what_is_text_messaging_and_how_to_use_it?step=4 Is a similar function available with Public Mobile? (PM is great s...
I am on Autopay and my account says it is suspended. The card is active and has more than enough available funds. I logged in and did a manual payment of the amount owing but I still cannot make calls and the message still shows as inactive.
HOW TO UNLOCK THE ACOUNT,BECAUSE INPUT THE PASSWORD MANY TIMES COURSE TO LOCK.....AND FORGET THE PASSWORD CAN NOT RESET AND SHOW THE MESSAGE "SORRY,ACCOUNT LOCKED OUT"NEED HELP!!!! THANK YOU
The fix is to log-in to self-serve and pay manually. If you're like me, you'll probably see your AutoPay is set to three months from now. According to the Moderator Team, you will lose any text messages recieved during that period forever, though app...
Hi guys, A few days ago it seems there was a bug with autopay and my fiancee lost service for a couple hours due to the system thinking she missed a bill. We lost our friend referally reward of $1 a month due to this. Any way the mods could help me? ...
I can't use my phone. Whenever I try, I get a message telling me to purchase a US roaming add on. I haven't left Canada. It does work when I am in downtown Victoria, but it doesn't work in Sooke where I live. This is a safety issue because I can't ca...
Hi,I activated my phone with public mobile this morning. I was previously with Virgin mobile. I was receiving texts and sending texts without problems right after my activatiin and then this afternoon I couldn't receive any calls, people calling said...
My account has just been suspended, "due to insufficient funds". I have auto-pay enabled, and the credit card on file is fine. Viewing my payment history, I see no evidence of a payment failure. If I manually trigger a payment using the card on file,...
hi i get the service on my phone switch from chatr to public i get error cant resive incoming call
Hi everyone here is my situation.I was shopping in costco,suddenly,my phone can't use any app,Because I can't connect my phone to the Internet.I thought I was running out of data.but when check the data in the website at home,I still have 300MB left...
SIM CARD STOPPED WORKING!
Hello, My data suddenly stopped working. The LTE icon flashes on and off, but does not work. SMS messages also don't send when off wifi, but do send when on wifi, which is strange. I'm running on a Huawei P20, Android version 9, I am in Winnipeg. Pla...
Hello, I signed up with Public Mobile this afternoon and just got off the phone with my previous cell phone provider, Tellus who ported my phone number over to Public Mobile. What are the next steps? Thanks!!
I just left my local Wal-Mart very dissatisfied with my first connection with Public Mobile. I have a cellphone that was previously on the Telus Network and was told switching service to Public would be a breeze. After an hour and a half, and two pho...
Hello. My changed my plan a few days ago, to 50$ a month, & 8gb of data. It was working perfectly fine a couple of hours ago, until now, when my settings say I’ve uses up all my data within 2 days (which isn’t possible) but when I log into my public ...
I was hooked up today and my phone kept dropping the calls why does this happen
I looked on chatbot said to try to check apn setting and remove the sim card ?, texts are messed I got the same message 4 times, and my friend said I'm sending double texts. I'm in Saskatoon. Once I tried to call nothing for about 10 seconds then i...
What is going on about 3 hours ago my phone went to "no service " i have contacted Mod no reply yet , need my phone for business and this is not good ..what is going on ?
I broke my phone and purchased a second-hand iPhone 5s. The person I bought it from has provided an email that has garenteed that apple has unlocked the phone and has the IMEI # included but not the previous carrier or acct #I put in my SIM card from...
How do set a auto pay?
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