Referral code

[Jim4]

Got a SIM for my wife at London Drugs, but did not have my referral code with me. Is there a way to apply my referral code after the account was set up?

[computergeek541]

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@porcupine wrote:

i thing you can still use your phone number

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Sorry, but this is not the case. Since the implementation of referral codes, the code must be used.

[porcupine]

i thing you can still use your phone number

[Naepalm]

@Jim4 

Yes either open a ticket with Simon bottom right corner.

or contact the moderators directly through this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic · Accepted solution]

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@Jim4 wrote:

Got a SIM for my wife at London Drugs, but did not have my referral code with me. Is there a way to apply my referral code after the account was set up?

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@Jim4  You need to submit a ticket to PM using your wife's selfserve account. Explain that the code was not available when activating the card at the retailer include the code in your message and ask if it would be possible to add it.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[Staliger]

@Jim4 Yes, click on ? on bottom right of the page and create a ticket with moderators. They will help.

[JoyLuck]

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@Jim4 wrote:

Got a SIM for my wife at London Drugs, but did not have my referral code with me. Is there a way to apply my referral code after the account was set up?

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Yes, contact a moderator and they can assist you:

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time