[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
iPhone 8 + 8 Plus in CPO Store.
New phones again! Starts at:iPhone 8 $209iPhone 8 Plus $279Reasonably priced for this generation of iPhones! Thanks PM!
Number transfer problem
I cannot receive any calls, I can only make calls and send messages. I can not confirm the message that it sends to your old SIM regarding number transfer because my old SIM's plan is cancelled, and it is lost. I tried messaging a CS_agent but they a...
payment
I’m trying to create an account
Resolved! Payment
My service has been disconnected
Resolved! Put the service on hold for three months
I will be out of country for 3 months, how to put the service on hold for three months? I will resume it when I am back. Thank you
Resolved! Change and adding a plan
My son has a PM $10 plan (no longer available). I would like to transfer my phone (on Bell) to his plan and he would like to upgrade to the $15 plan. I don't know where to start or even if this can be done. Any help would be greatly appreciated.
Resolved! Re: Transferring or Changing your Phone Number
I have an existing PM # and I want to port my Vonage # to PM replacing my existing PM #. Will I lose my existing rewards if I port Vonage # to PM?Is it possible to replace existing PM # with Vonage #? Thanks
Resolved! US roaming how much
How much does YS roaming cost
photo text is not working
Tried to text photos, but failed each time.
Resolved! change e mail address on account
How can i change my email address on my account?
Resolved! My account says I'm suspended but am on Autopay
I don't remember ever seeing this message splashed across the top of my account page before, but I just logged in on the day that my month begins. I am on autopay. It says "! Please disregard this message if you have enough funds in your balance or a...
Calls dropped
My outgoing calls are dropped after one minute. Redialed call works.
Iphone 7 - sim failure - invalid sim
Yesterday my phone died when I was at work- when I got home I plugged it in and charged it, I had no mobile data or phone calling available, a message said 'sim card invalid' or 'update sim version'. I realized ios v15.1 is available, so i updated, t...
Resolved! Being charged higher than the quoted price
As you can see above, my estimated payment is $23 as I get $2 off for autopay. However, I get charged $25.76 every month. Any ideas what is going on?
Setting up a new SIM card
I am trying to set up a new SIM card, switching over from TELUS. I have already done my wife's a few months ago and now trying to do mine I keep getting an error message. I have cleared my bill with TELUS twice now. Tried calling them a month ago, tr...
Calls
I can’t receive incoming calls
Resolved! where do i change to 4G instead of my 3G
I cant see on add on's how to change to 4G there is no add on for this.Where do i go to change this or is public mobile going to switch up soon
Resolved! New Phone
I currently have a Public Mobile Plan and my phone number is xxx-xxx-xxxx. I recently got a new phone and now want to transfer my Plan and my phone number to my new phone. Please HELP! EDIT: Phone number edited by popping as anyone on Internet can ...
Resolved! Account locked out
I am locked out of my account after 3 log in attempts
Incoming phone calls and Texts
I am unable to receive texts and phone calls on my Samsung Note8. This has been only happening since today. I am able to send texts and phone calls though. Please help! Anyone else having issues today?
Satisfaction with PublicMobile
I'm new to PublicMobile, and was wondering how satisfied recurring customers are with the services they are provided!Text/phone signal? Data signal and consistency? Rewards program? Worth the money?Thanks in advance!
