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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Transferring or Changing your Phone Number

HiI am new customer and have tried unsuccessfully about 10 times to register my SIM. I enter my current phone number (Koodo), SIM serial number, IMEI and all relevant details. Then it gives me an error and porting cannot be completed. I have tried...

Resolved! Phone number transfer problem

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code. I don't know what to do now.

Think I screwed up big time. RE Sim card

I'm a Luddite and know very little about tech. I have an HTC Desire 510 on its way out so I bought a Google Pixel 4a and a new SIM card for it. I was told it's "really simple" and that all I have to do is put the new Nano SIM card in the Pixel 4a, ...

New Public SIM in iPhone 6 , calls, texting and data not working

This SIM card doesn’t work on my other iPhone either. So maybe it’s a defective SIM? I tried turning off the phone, airplane mode, Do need to change the IPN? My account is active and I chose a new phone #. Please help!

Resolved! add ons

Hello,My 250 MB data was all used so I purchased $5 250 MB data add on but I am still unable to use it. is it supposed to be added to my next month ? I wanted to use it in my current monthly charge as I am out of data. what can I do. Thanks

Referral request

Hi, i am looking forward to become a Public Mobile member and heard about referral award. Can someone please share the referral code. Thanks, Berry.

Cannot access moderator to get unlimited incoming calls.

I have Canada wide 100 calling. Which simon says is 100 outgoing minutes and then unlimited incoming minutes. In fact the plan worked like that for a few months now does not, and I am getting cut off from phone use long before I have 100 outgoing m...

Cannot receive incoming messages and voice calls

I need help! I am not receiving incoming messages and voice calls

Service not working

My plan was working and now all of a sudden it’s notnomessage from public mobile nothing on my account stating why no behind on payments either ugh someone help

Promo plan activation is fault.

Hello, recently I received an email from Public Mobile with offer to get an extra 2Gb of data with activation of new account with plan over $35, before August 13.So I activated new $35 plan account and sim card in Walmart but in time of registration ...

Google Chrome & Safari say not connected to internet when on Data but Gmail works?

Resolved! Google Chrome & Safari say not connected to internet when on Data but Gmail works?

This last couple of days, Google Chrome & Safari say no connection with Data turned on. However, Gmail & I-message are still working on Data?

Order Tracking and Fulfillment in Edmonton

I just read this article. It says the web store only accepts order for shipping to Ontario and Quebec. Does this mean the money I spent to buy and ship the SIM card to Edmonton will never be fulfilled?

Resolved! Auto payment credit card holder name

I activated my son’s new SIM card earlier today and used my credit card to set up autopay, but the system didn’t ask for credit card holder name. Is that normal? I wondered if the system thought the card holder is my son(mobile account name is his). ...

Sim Issue

How to register my new sim

Calls going straight to voicemail - Network reset?

Hello, my calls are randomly going straight to voicemail. Currently on $25 plan on Iphone X. Please help with instructions?Thank you in advance! @CS_Agent

Resolved! I am currently the Public Mobile customer, can I change my plan with the promo code 2GBBONUS? Thanks

I am the existed Public Mobile customer, can I change my current plan with the promo code 2GBBONUS? Thanks

I want to change my plan & I am unable to do so online?

Change plane.

Resolved! Purchased Canada Wide minutes Add-on but no minutes as balance

I purchased Canada wide 500 minutes which is showing as current Add-on but I am not able to use those minutes.It is showing as Add-ons under My Current Add-ons. Please activate the add-on on my account for using the add-on purchased minutes. Thanks

Will my 1GB data promo renew every 30 days?

I recently noticed a 1GB promo data amount in my self-serve panel. I am currently using the 15 dollar plan with autopay which also gives me 250mb of free data. Will this 1GB promo renew every 30 days like the other 250mb?

Payment trouble

Can’t make my payment it’s saying I tried to many time

Resolved! auto pay

I see auto pay is now $2.00 a month discount. Is this also available for people who signed up last year

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

not receiving any calls since last wednesday.goes straight to voicemail.Cannot change password in selfserve area of website.just did a network reset...did not work...straight to voicemail.

Unable to add credit card AND unable to submit a ticket

Resolved! Unable to add credit card AND unable to submit a ticket

CAN SOMEONE PLEASE HELP ME? I have no idea how to contact a moderator because I can't even submit a freaking ticket!! It won't let me verify by account and it's unable to send me a pin. I can't add a credit card to my account for whatever reason. I n...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Re: Transferring or Changing your Phone Number

Resolved! Phone number transfer problem

Think I screwed up big time. RE Sim card

New Public SIM in iPhone 6 , calls, texting and data not working

Resolved! add ons

Referral request

Cannot access moderator to get unlimited incoming calls.

Cannot receive incoming messages and voice calls

Service not working

Promo plan activation is fault.

Google Chrome & Safari say not connected to internet when on Data but Gmail works?

Resolved! Google Chrome & Safari say not connected to internet when on Data but Gmail works?

Order Tracking and Fulfillment in Edmonton

Order Tracking and Fulfillment in Edmonton

Resolved! Auto payment credit card holder name

Sim Issue

Calls going straight to voicemail - Network reset?

Resolved! I am currently the Public Mobile customer, can I change my plan with the promo code 2GBBONUS? Thanks

I want to change my plan & I am unable to do so online?

Resolved! Purchased Canada Wide minutes Add-on but no minutes as balance

Will my 1GB data promo renew every 30 days?

Payment trouble

Resolved! auto pay

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

Unable to add credit card AND unable to submit a ticket

Resolved! Unable to add credit card AND unable to submit a ticket

Payment trouble

Payment trouble

Payment issue

Do I have US roaming included in my plan?

I’d like to link my physical SIM to my phone.

Koodo recent plan offer to PM subscribers

New phone, can’t access phone number to verity cod...

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