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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Alcatel phone.

Hi everyone. my friend has a Alcatel go flip 4044v. With virgin right now. Looking to switch an I couldn’t model I. Public mobile list all they had was a one touch from Alcatel would a sim work and is there a different type I need to buy. thanks don....

Registered card

Why am I receiving a message about my registered card for autopay expiring?

Sim card invalid

Sim card keeps saying invalid. What the heck.

Alternative autopay/payment option

https://www.koho.ca/ Vouchers offer an alternative payment option for those who cannot qualify for a credit card but miss out on the autopay reward and the peace of mind knowing that if they don't top up their balance before renewal that autopay wil...

$2 off autopay

I just joined PM and I got charged my full plan amount. The auto pay of $2 didn't come off first bill. Does it not apply to the first bill?

No Confirmation email after SIM card purchase

My credit card was charged but no confirmation. Will the SIM card be shipped?

Resolved! Credit Card Not Verified

I didn't make any changes to my account. All of a sudden, Public Mobile will not charge my credit card for autopay. I have tried to re-enter my credit card information but it will not verify my card. I removed the card altogether and it will not veri...

Picture messages

Hi i cant send any picture messages and im not sure why

SIM invalid

Hi, I am a returning member of the community, but as it has been awhile, I had to order a new SIM card. I got it in the mail today, and when I finished the Activate process and screen, I got an Error message that it was an Invalid SIM. I double check...

New sim card what to use old number

I previously had a phone with a public mobile sim card destroyed phone and sim card have gotten a new sim card and would like to use the number I had before but all my log in info was on my old phone wondering what I could do to recover and use my ol...

Accidental payment

I was going to purchase add ons and didnt change the adding funds to actual payment so it sent the owing payment in 25$ and i only needed 15$. The remaining 10$ has not been used yet and just sitting my account balance. Is there anyway to get the 10$...

Invalid SIM

Hello,I just received my new SIM card today and entered the number in the setup and it is saying invalid SIM. anyone know why this may be. I am using an iPhone 7+ and is compatible as i have checked.

404-File or directory not found.

So i was setting up a family member on PM and after i clicked continue on the activation page it said file or directory not found. It was right after i picked a plan. What should i do ? I still have the page open and i haven't payed anything because ...

Public Mobile you guy are ridiculous

I got locked out of my phone because apparently you guys could not process my cc. Fine, I tried calling my CC and nope. You guys locked me out. I tried to talk to a mod. Nope, your website is ridiculously difficult to reach any decent human being.Thi...

Resolved! New offer texted to me

Yesterday I was texted an offer. For $35/month, I would receive 3GB of data. I was wondering if this plan would be permanent, or if it’s only good for a certain time limit and would then go back to the $35 Plan’s original data limit of 1GB. Could you...

Old Samsung Galaxy phone

I currently use a Samsung S5, and it is slow as molasses sometimes. While I know that this is likely not a Public Mobile issue, just wondering if anyone else is experiencing similar issues with older Samsung android phones?

Transfer number problem

Hello,I have a problem transfer one of my number. I have 2 numbers register under the same account number. And I was able to transfer one of them but when I transfer another one I got message that there is a problem transferring number. How I can tra...

I purchased the wrong data add on

spam

I signed up yesterday. I have provided my nukber to no-one, nor yet made any calls. Today I received calls and voicemails from FDR asset recovery – a spam outfit. How does my number reach these folks? And how do I stop them leaving messages?

Resolved! Update Credit Card Info

I would like to know how can I update my credit card information.My registered credit card is going to expire soon, I got a new one. How can I update the expiry date on my registered credit card? Thank you

Resolved! Does my phone work with public mobile? It's an LG-M153

Resolved! public mobile bills

Hi there, I was wondering whether it would be possible to receive a copy of my bills via post or so.I need it for proof of address purposes.Let me know !Thanks

First call always couldn't go through

for the past few days, my first call always couldn't get through. anything wrong with my number? Message was like: something UT1 issue.. Thanks!

Resolved! Current service outage?

Our cell service is not working. This is on both mine and my husband's phones. It has always had very good reception at this location but now there is nothing. Any idea what is going on?

Resolved! cannot reset self-serve

I am locked out of self-serve. I cannot check my password to reset?

Resolved! Monthly Statement / Bill

I just started with PM. Is there a pdf statement or bill that is available each month that I can download or save for my records?

Closing Posts After a Solution Has Been Accepted

Is there a way an Oracle, Moderator or Public Mobile can close a post after a solution has been accepted. I was reading a recent post that was from 2015, and people are posting on the same old thread now! Even someone in 2017, told the person NOT to...

I changed my sim card in my account but the sim is not working

HelloI changed my sim card in my account and I rebooted my phone several times and also my old number had a plane and amount but unfortunately my old number is inactive and my new number doesn't work, would you please tell me what should I do about t...

Resolved! Re: How can I change my phone number?

Hello I changed my number and my old number disable immediately but my new number is not active yet! actually I don't have a number right now! would you please tell me what can I do for that?Thanks

Resolved! Will PM consider to have a pure talk and text plan?

Will PM consider to have a pure talk and text plan? Staying at home due to the current situation, some people don't need data plan (there is wifi at home), but still need to make phone call and send text. With the income decreased, some people have t...