Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

SIM Card Activation Failed

I tried to activate my new sim card and got all the way to the last page with porting my number over from Rogers and then got this error. "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...

jwestacott by Great Citizen / Super Citoyen
  • 6 replies
  • 0 Bravos

Account Activation Request Failed

Hello, I just tried to activate a second PM SIM card I received for my wife. However, at the last step, it failed with the error message: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...

jmb2027 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Koodo porting, do I just private message PM?

So I sent 4 of the admin's a private message with my koodo info to port over my phone number.  Is this the correct thing to do?  Looking for a quick turn around, my koodo line is getting billed in a couple of days.

cbiccum by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

More than one phone under one account?

Ok new member, going to put a second phone on public shortly, I notice in my account settings there's a pull down for a second number in the account number.  Is there a way to add a second sim card to my account?  Ideally I would like one login and b...

cbiccum by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Random Connection Loss Until Reboot?

Hi, I just switched over to PM last week and I've noticed that occasionally I'll turn on my phone and realize that I'm no longer connected to the network. If I leave my home and walk around outside it doesn't come back either; it just stays disconnec...

bbqpeanut by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Email change

Hi I've signed up for chat forum but haven't started a phone account yet. I'm still waiting for my SIM card.I've seen when setting up my account it's best to use a different email from the one my current provider has.So my community account is set up...

jgorman by Great Citizen / Super Citoyen
  • 8 replies
  • 0 Bravos

Ported number, but no incoming calls

I Ported my wind number to Public Mobile and just found out it had recently been rendered inactive. Now incoming calls receive a message that the number is not in service. I can make calls and use data, but no incoming calls. I received an error text...

Tcoop by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Activation error, now I can't register SIM card or create account

Hi, @Saray_O (I PM'd you more details but posting here too as it seems to be the normal procedure) I received my SIM and when I tried to activate it online, I got a server timeout error in my browser after inputting my credit card details.Now when I ...

kelly658 by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Porting Issues

Hello, common porting issues, @Shazia_K please look into this issue, I pm you already. Thanks in advance.

cutepie by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Cannot transfer number

Hello, I just received my sim card, and I'm trying to activate it, but when I get to the numer transfer page, I get this message: "Sorry, we are unable to process this request. Please visit our online Community at for assist...

arthurh by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Plan Switch Failed and My Account is suspended

Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which was Nov 8, 2016 but it turned into that my account has been suspended.  I also checked my transaction history and it ind...

mxzoom by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Sim card isn't working..

I have been trying for the past week to get this sim card to work and it won't.. I just paid for the service 9 days ago, so Have already wasted 7 of those days!!! Please help.. I have already tried to get a new sim but got nothing!!  It's like I am p...

Huntress by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos

Finally - all fixed thanks to Shazia_K

After many days of waiting and some bumps and glitches along the way. I am happy to say Shazia_K took very good care of me today. I am all set up and they found a way to allow me to keep the number I set up through self-serve. Shazia_K took the time ...

akagw by Great Citizen / Super Citoyen
  • 7 replies
  • 6 Bravos

Nothing is working

Hello, so i just recently switched over from koodo to public mobile and after about a day of waiting, i was sad to see that nothing is working. No data, cant call or text, cant transfer my koodo nunber over. ive tried every solution i can on the foru...

Felix12312 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Thanks, all went well.

Usually we write in forums to complain, lately with the promotion, I understand that some have had difficulties with there new service.  For me I've switched 3 phones, 2 from bell, and 1 from kodoo, and everything went perfecly. The koodo phone took ...

Bullite by Great Neighbour / Super Voisin
  • 5 replies
  • 6 Bravos


I reactivated my account my since reactivating it says every call is long distance and I can't send or receive texts or calls.. I'm paying for time I can't even use.. I have sent public mobile 2 emails and no response. . PLEASE HELP. it shows I'm on ...

Richardmawn by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Getting some insanely slow data speeds, need help

Hi guys, I switched from Koodo to PM a week ago due to the 12 gig promotion. Unfortunately the data speeds I'm getting have been embarrassingly bad to the point that I can't take full advantage of the offer. I can't even watch videos without having t...

sinasdf by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Why are people who registered this week getting helped first?

I signed up for the $120 promo on Sunday morning but got an error message saying the account activation request failed even though my credit card was charged. I received a welcome email saying my self-serve account has been created but I cannot log i...

Purin by Good Citizen / Bon Citoyen
  • 35 replies
  • 1 Bravos

[No service for 2 days (issue with changing plans]

Please help!!! No service at all, due to changing to the new plan, now shows balance owing, don't know what to do!@Mary_M@Shazia_K Disapointed about the service, regred to recommend to friends/family..... 

hejia168 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Windows 10 APN settings? fixed. Automatic settings

PM's Setup your phone (APN) shows the proper setup for Windows 8 but but the APN setup interface is different on my windows 10.  Is there an APN setup guide for windows 10 phones? EDIT: ShawnC is right. Should be fully ported now, default/automatic s...

Simon4s by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

US Roaming

Will we still need US Roaming after that Wall is built??  All kidding aside it will be an interesting time with President Trump. Sorry for the Political post but this is a HUGE thing

SIM Card Purchase

HiI ordered my sim on Nov 7th.I just hope it gets here soon so I can take advantage of this great promo deal.My question are there any retail stores that carry Public Mobile sims that I can just walk in and purchase?

jgorman by Great Citizen / Super Citoyen
  • 12 replies
  • 0 Bravos

get 1 G data when you refer a friend to pm?

i hear a story about if i refer a friend to pm , then i can get one dallor per month . and so he could get 1 G data for free one time !    but in my case i refer two friends, they got nothing !  what the condition for get free1 g data ?   is that pos...

fisher by Great Citizen / Super Citoyen
  • 11 replies
  • 0 Bravos

New customer how to choose PM phone number

Q1. How do new customer choose PM phone number? Q2. How many phone numbers choices are there for me to choose from? Q3. What is the cost of me choossing a personalized phone number?

yellow by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos