Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am travelling to Ecuador in 5 days . What plan do I need to buy to make call to Canada from Ecuador . Thanks
Hello, My dad lost his phone just today. He's with public mobile, is there any way to track his phone and if it's not possible, get the same number? Please let me know. Thank you.
I just received a text message my payment is due Jan 01 but when I go in my account it says payment due date Jan 14? I have autopay but normally just comes up a day or so early to tell my payment is due? Is this a glitch?
I had just topped up my account 50$ and my balance was 55$ which is more than enough to pay for my plan. Then when I went to check my plan I was charged 10$ twice, left with a balance of 35$ saying I don't owe anything and it will renew next month Ja...
Signed up for public a week ago and just checked my credit card bill. I have a charge for $42(my plan) from Public Mobile and then another $42 charge the following day from Public Mobile Vancouver. Anyone else had this issue or know what's going on?
I have auto-pay, plus a credit on file. Why is my account showing expired when the due date is tomorrow ? This is my first month, so I'm not sure if this is common practice as it doesn't make sense.
I would like to change my plan to the $15. Plan effective on my renewal date. How do I do this?
Hi, My plan was suppose to renew on January 9th. I had no data left and moved into a new home, so I needed my plan to renew. I didn't realize I was losing my 2gb bonus data- I went from 12gb to 8gb- is there anyway to reverse that to get my previous ...
Hi. I paid for my plan using two $25 vouchers earlier today to reactivate my service. It is not allowing any outgoing local calls but data is working. Please advise.
Hi all, My phone is still not working with Public Mobile and today is day 2 of having PM. I switched over to Public Mobile from Koodo last night and followed the process to activate my new SIM from Public Mobile. However, during the activation proces...
Just signed up and waiting for SIM card, does it come with a new number and what plan is best for data, calls and texting? Thank you
Hi All,I want to know about 400intl minutes and 1gb data giveaway promo.Some are saying these offers will expire and some are saying not..What is the right answer? Does anybody know about this?Thanks
I am experiencing issues with trying to complete voice calls using WhatsApp over Mobile Data. I can call, but once the other participant picks up it stalls at the "connecting" stage and eventually the call ends. I have no issues calling over wifi. I ...
Are there any plan add-ons available for linking a smartwatch? I'm looking at the Samsung Active 2 with LTE and wondering how I would go about this with Public Mobile? Would it be a whole added plan?
I received a message mentioning my due day is 2Jan2020 while my real due day is 22 jan2020. What should I do?
Who would like to take public mobile to the crucial ? This is the most brutal customer service I have ever experienced . I paid my monthly bill. Phone did not work . So I put another $25 on my phone. It still did not work. Said I didn't have a lon...
Hopefully this is where you do this. Not getting calls on my phone or they are going straight to voice mail. Have people complaining they can't get a hold of me. Outgoing Calls/text messages also not going through. This is a new account (about a mo...
From the self serve page, is there a way to block a phone number from sending me a text or calling me? I know I can do it on my phone through the dialing app but I would like to be able to do it on the self serve page on a computer for convenience. A...
Currently have had a plan (with public mobile) for the last year and bought a new phone figured I could just pop the SIM card out of my old phone (iPhone 6) to the new phone (iPhone 7) and it would automatically connect to the network. I'm having no ...
I'm a 3 year customer of PM, and have had my amex card on autopay from the beginning. December 28th 2019 was my renewal day as normal, but for some reason I lost service, and my card was not charged. Amex tell me nothing is wrong there end, and my de...
Hi there. I have a public mobile sim card and I need the PUK number. My phone is locked
Why didn't my data on my settings go back to 0 after the month was up and auto pay?
So this month I switched my plan a few days after my auto renewal date and lost my $6 credit I get every month. Was this a glitch or is that just the way it is? To be clear I had insufficient funds on the renewal date so I was workout a phone for 2 ...
Is this an easy to use phone for a senior going from a flip to a smartphone? Appreciate the help. And thanks for looking.
I tried to Port number from Bell, confirmed (Public mobile check) it can be ported. I entered my account # from Bell, everything seemed good.Everything works great but it's a different #The last 4 digits are different (the first 6 digits are correct)...
Hello! I've an existing Public account and tried porting my number from Lucky. The port is HALF working! In the sense that I can call out on the phone but nobody can call me. I got two texts saying that I need to enter the proper account # and IMEI #...
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