[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Coverage in Canada & the US concerns
Looking at switching our phones from Rogers to Public Mobile, however, I have concerns about coverage. We live in Sarnia, Ontario, Canada, directly on the Port Huron, Michigan border, and we travel by car all the way down the I75 to stay in Fort Myer...
Resolved! Family plan
Hello friendsI was thinking about getting a phone/plan for my 10yo for Christmas. What are my options with Public Mobile as far as family plans/2nd account go? Thank you very much,Filip
payment
how can i make a payment on my account
Not able to process payment
Hi,I wanted to pay my public mobile bill. I have tried paying by the visa card but it doesn’t process the payment I tried different cards but it doesn’t work. I also bought a $20 voucher to pay but i get the message the voucher can’t be verified.Any ...
Re: My account has been disabled and my Sim Card has been unregistered my - Phone Does NOT Work
When im in my apt with wifi its okey i can call and i can received call but when im outside no network and signal
Mobile Data Not Working
Hi,I recently paid my account balance for another month and since my mobile data is not working. I have tried ALL troubleshooting recommended and still can not load anything essential.Why am I UNABLE to use the 3GB included in my plan?? And is the bo...
new voice message notification after a phone call all the time
For the last 2 weeks, every time I finished a phone call, I got a "new voice message" notification and when I check my message, there is nothing. Does anyone get the same problems?
Resolved! Re: Community Terms of Service & New Community Guidelines
Please help to cancel, thanks.
Resolved! paying for add-on with auto pay
I pay for my plan every three months with auto pay. I have just been billed today, and I have added on 500 min of Canadian calling manually with a one time payment. Can I include the payment for this add on with my auto payments in future instead of ...
Resolved! Re: SIM network unlock PIN
How do I contact a moderator?
Changed Number
I changed my number a few times and now nothing is working.. no one can call my new number I cant call numbers or a voicemail it says its not in service what do I do
Resolved! Odd Data Usage question
Every day there are these two Data Usage entries happening around the same time and varying from 5 - 95MB. Most days I'm not on my phone at all at the times this is happening. Does anyone know what they are? System services?
Resolved! Using Data and Gmail
I have an iPhone 8+ on the most recent version iOS. All of my email accounts are Gmail. When I go out I do the odd check on my mail. 1. Often I get a suspicious activity message from Gmail and my account won't work. 2. Email won't send...is stuck in...
Resolved! Follow up Email on Promo Offered via Email on Sept. 27
Hi There,This is the offer that I received from Public Mobile on September 27 on my email x. Below is the offer that I received from Public Mobile.I joint PM on October 21st with $25 plan but DO NOT SEE THE 5G DATA !!!?Please look into thsi as soon a...
Resolved! my plan expired
Hello, My name is Francoise and I logged in to my account and it says that my current phone plan expired even if I already paid my current bill and I have $80 as current balance and I wanted to know why. Thanks.
Resolved! Port number away and get a new Public number
I would like to Port my current number to a VOIP service, but keep my current Public Mobile plan and get a new phone number associated with it. Is this possible?
Resolved! payment date
Why does my payment date change every month?
Resolved! Public Mobile text of confirmation
How do you stop receiving texts from Public Mobile advising that the plan has been renewed at hours such as midnight or 6 AM? I don't want to block the number, but these messages are very annoying when they wake you up for that reason.
Resolved! Automatic Top-Up and Loyalty Recognition Rewards not applied
Today my credit card was automatically charged $15+tx instead of $12+tx that was supposed to be charged. The $2 automatic top-up discount and the $1 loyalty recognition reward wasn’t applied like the months before.I lost my cell during a few days at ...
Resolved! Rewards not applied to bill
Hi,I have $33 in rewards but I only got reward $30 applied to my bill. Can someone be able to help me?Thanks!
Resolved! Why no Offers or Promotion for Existing Users?
I have been using PM for over two years now. In this time, I have seen multiple good offers like 2GB+ for 35$ Plans and such. But all these offers are for new users. What is there for us who follow PM for years? Why don't we have any good offers or p...
Resolved! Why aren’t we competing?
Resolved! change phone number
Hi. I have a phone number with (604) as area code in Vancouver- BC. please let me know how I will be able to change my number w/o changing area code.
help
someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back
SIM activated and paid. $25 sez internationl talk and text plud data
Hello, I look for networks available but no Public mobile shows up? I'm working when using wifi but when out of range nothing. Some people get texts (blue bubble) but not all? No pictures.Using iphone 5s and was told it would work with public mobile...
Resolved! Re: Transferring or Changing your Phone Number
I tranfered my phone line to another carrier and until now I am still charged for my monthly fee of $29.89. My account is not deactivated, you could please reactivate and send me a new Sim card. Thanks
Resolved! Switching plans, do I get to keep Awards?
Hi there, I am upgrading my plan from the $15 plan to the $35 plan, do I get to keep any awards I've accrued over the years?So far I've accrued:$2 in loyalty rewards$2 autopay$3 friend referral. Will these all still apply even if I switch plans?
