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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Looks like they dropped some iPhone prices.

In the Certified Pre-Owned store, the iPhones have received a price drop. iPhone 7 $179iPhone 8 $209iPhone XR $439iPhone XS $549 They also moved around the cheapest Android phones to the bottom of the webpage.

Help Please !!!

Hello All,We port-in my kid's 7-11 cell to PM 3 days ago, sim card activated sucessfully, but the phone still not function. We contact PM CS_agent (see bellow) for 3 days, but NOT HELP.... Any help to get in touch with PM to solve the problem will be...

Can't get verification code to my stocks

Resolved! Can't get verification code to my stocks

So my brother got public as a new carrier yesterday but kept his number from prior provider. And now he can not get his verification code? Is public blocking this? What can he do. His cell is an IPhone 11Plz help

Resolved! SIM activation partially failed: created account which I cannot access

SIM card activation/account creation partially failed:- sim activation window froze when attaching plan to the account (I was waiting for 30 minutes minimum then closed)- no confirmation email was received- then I was trying to log to the account but...

No Service on my new iPhone

Hi, I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service. I can get service when I put the SIM card back into my old phone. HELP!

Oh no! It looks like something went wrong,

I get this message every time I try to access plans and addons.Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. I tried to make a payment and reactivate my account...

Resolved! Add on page not working

Trying to get a us roaming add on, but the self serve page keeps telling g me there’s a problem. Already tried looting out and back in.

Resolved! Re: Service suspended the day of autopay?

My service and my wife's service were suspended even though I have autopay. What do I do next?

payment voucher not printed well, can't be read

Hi! I bought a payment voucher but it wasn't printed well to be readable. Talked to the store manager but he said he can't do anything, told me to call customer service instead. What shall I do. Thanks

Resolved! My SIM card not woeking

Hi hello, how come my number isn’t working

Resolved! vacation plan to keep phone number

We will be out of country, but would like to keep our phone numbers for when we return. Is there not a vacation plan with a better rate?

Occasional issues with sent messages.

Hello! Ive been made aware of an issue with my outgoing messages. Every once and awhile, I'll send a text to someone, I'll see my phone say sending followed by sent/delivered - but my contract doesn't get the message. For example, this morning my gi...

Service suspended the day of autopay?

Resolved! Service suspended the day of autopay?

Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st

Renouveler mon paiment

Resolved! Re: 2 hours and no solution.. how is this better than just having normal customer service?

I'm having the same kind of issue I was with public mobile up until today which I had till the end of today meaning midnight to renew my plan I went into the store switched providers the person at the store tried to contact public mobile and they wer...

Resolved! Account renewal

Is it possible for me to deactivate my account before the next renewal date, and then activate it again at a later time. I need answers quick. Next renewal date is the 4th!! Thank you!

Resolved! Tells me I have enough balance when my balance is $0

I am trying to add funds so I can pay my bill. It’s currently showing I have $0 but when I try to add funds it says I have enough balance currently. It’s very frustrating I want to get the payment over with.

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...

Resolved! sim card order not shipped yet

hi all i ordered public mobile sim card almost a month a ago but i have not received yet.how can i contact them is there any phone number or email

Resolved! Promotion codes

How do I receive promotion codes and when?

New plans

Resolved! New plans

Hi,Do you guys have any clue why the other plans don't show up anymore in the account?

Help

Resolved! Help

I need to talk to a moderator via private message can anyone help?

Switched number and nothing works

I tried to switch number and now I can’t log in or even make calls or text

Resolved! Overpayment

I made an online payment earlier this month, which was constantly getting denied, it got accepted around the third time, however i was charged for all three tries, and id really like to speak to someone regarding this

Resolved! 2GBBONUS Promotion

I'm trying to change from the $25 plan to the $35 one so I can receive the 2GB promotion. It keeps saying that I am not eligible for this promotion. Do I need to activate a new SIM card to receive this promotion?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Looks like they dropped some iPhone prices.

Help Please !!!

Can't get verification code to my stocks

Resolved! Can't get verification code to my stocks

Resolved! SIM activation partially failed: created account which I cannot access

No Service on my new iPhone

Oh no! It looks like something went wrong,

Resolved! Add on page not working

Resolved! Re: Service suspended the day of autopay?

payment voucher not printed well, can't be read

payment voucher not printed well, can't be read

Resolved! My SIM card not woeking

Resolved! vacation plan to keep phone number

Occasional issues with sent messages.

Service suspended the day of autopay?

Resolved! Service suspended the day of autopay?

Renouveler mon paiment

Resolved! Re: 2 hours and no solution.. how is this better than just having normal customer service?

Resolved! Account renewal

Resolved! Tells me I have enough balance when my balance is $0

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Resolved! sim card order not shipped yet

Resolved! Promotion codes

New plans

Resolved! New plans

Help

Resolved! Help

Switched number and nothing works

Resolved! Overpayment

Resolved! 2GBBONUS Promotion

Cannot login {"message":"Unauthorized"}

eSIM or SIM card

Is Oneplus 13 Volte compatible?

Issue with the number transfer

Rewards