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My account is suspended, I have used auto pay for years. never missed a payment, and the payment was taken from my bank as usual, however my phone won't work and now says I am suspended... Any idea why? Ironically I was planning to add 2 cellphones t...

I forget my password and security question. I submitted a ticket, and received a message with an authorization code. It is 4 digits. Where do I use this code? I don't understand what to do with it.