Plan change

[Jelleybean23]

I would like to change my plan but I don’t remember the email that I used to set up my account, it’s been 15 years ago can someone hel me with this?

[softech]

yes, Public mobile was launched in 2010 and get acquired by Telus in 2013.  🙂

@Jelleybean23  try the Forgot password with all the email you might have used and see which one is the "winner".  Make sure you check the spam folder.   Please note they they will ask for security question before letting you to reset the password.   If you cannot answer it correctly, you will still require the help of Mod

[mimmo]

@Jelleybean23  15 years?  I don't believe Public mobile has been around that long. 

Try all your email addresses in the lost password function if you enter an email that is in the system it will take you to the next step otherwise it throws an error.

[pkara01]

@Jelleybean23 if you know all the email addresses you have been using in all those years, then forgot password will work. 

Else, contact mods for further help OR click on the bubble on the bottom right.

[Dunkman]

@Jelleybean23 

You will contact the moderator.  

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Forgot log in information. Follow the prompts to submit ticket.  

Or you could try to reset your password. 

Enter your different email address to see whether that email was used.  

https://selfserve.publicmobile.ca/forgot-password/

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, > you don't know !
  
• your phone number,
• your account 4 digit pin, > forgetting !
• your Email address, > forgetting !
• explanation to them nice Team and nice service.

      Good Luck