[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unable te received texts after US add-on expired.
Ive seen on the mesage board that its a bug with public mobile Just looking for a mod to reset it. Had a US roaming plan and since it expired i can send text but cant receive Thanks
Resolved! Texts not sending or being received
I've just joined public mobile. My texts to certain people are sending fine, while with other people I can't send or receive anything. I'm on a Huawei mate SE that I just brought over from bell.
Data plan sucks.
My data plan is supposed to be 5gb of data for the month, I paid my bill on the 6th and its saying I need to sign into my data to use it when I've only used 2.8. I'm not happy.
porting from Bell corporate
Called Bell today to move my corporate plan to an individual plan prior to porting over and was told I could not port my number. I thought there was a CRTC law that forbade this?Feels like my number is being held hostage by Bell even though the 2 yea...
Resolved! System won't allow any credit cards to be added to system, unable to make payment
I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.
Resolved! Unable to text or call
Hello I'm unable to text or call. My status says active, my plan doesn't expire until June. I've tried removing SIM, resetting my APN. Becoming very irritated.
Resolved! Phone service not working
Hello, I'm having an issue with one of my lines. I had no service on this line for 2 days now and I just dont understand why. I have the same card on autopay with another line and that line is fine, it works. But for some reason, this line says I ha...
Resolved! Is there a way where I can keep track of my data usage?
Hello Guys! I have just joined the Public Mobile family; however, there is one question I have in mind. I tried to download PM app on my phone but nowhere to be found. May I know what would be an alternative way to check my data usage instead of goin...
My phone calls are dropping a lot
Dropped calls frequently for the last few weeks. Reception not an issue. Barrie, Ontario isn't that dense in population so I don't understand why I am being booted off. Basically I can't use my phone for voice calls.
Am I on the best plan for me?
I am on a $25 30 day plan - Unlimited international text/unlimited Provincial Talk onlyI have noticed a $15 30 day100 Canada-wide talkUnlimited incoming callsUnlimited International Text and Picture Messaging+ Bonus 250 MB Data4 at 3G speed with auto...
Message when making a call -" Sorry we cannot complete your call. you don’t have an active long dist
Hi, I have an auto-pay account but for some reason when I'm making a call, even a local call I get the message described in the subject line? I am not near my limits. My text messaging is working fine. I have not made any changes to my plan. Pleas...
Resolved! Auto-Pay before due date
So I was originally on a 75$/90 day plan. I requested a change to 25$/30 day plan on my next billing cycle, which should be June 16th, today I noticed $25 was taken out by auto pay - seemingly a month early, the due date in my account still remains J...
4215
Hey, I recieved a notification to install a new voice mail. It was asking for a 4215 number. What should I enter for a 4215 number?
rbc virtual visa debit not registering
Hey, do virtual visa debit cards work here? I can't seem to get it to register, can anyone help?
Resolved! Points
How are the points used?
Resolved! Re: Phone can't call or receive call but there is data?????
I just purchased a ulefone S3 and I can connect to data but can’t make or receive calls. The phone says it’s calling but nothing happens at the other end and nothing comes thru when I call my mobile number. I’m using 4G network
3G vs LTE
I'm on a grandfathered plan. Unlimited texting plus unlimited province-wide calling and 12 gigs over my 3 month plan for $120 I'm considering swiching over to the $40 promotional plan for the nationwide calling and extra data per month. I'm not sure ...
Resolved! Creating new account
Hello all, I am currently using Freedom mobile, and I've never registered on Public mobile. However, when I was trying to creat a new account on PM with typing my current cell number, it keeps showing a messge, "The phone number entered is invalid or...
data
i have data in my plani have data left i from the first min cant get transit to work in real time says no wifii have data turned on my city bus app doesnt work either both work on wi fi
Resolved! New Customer and No Service - Help I need my phone tomorrow
Hi,I have a Samsung Galaxy S5 and I used to have 7/11's Speakout plan and would add time whenever I had to travel from home. There was no contract and the phone was unlocked when my son gave it to me. Speakout was great until they cut coverage where ...
Moderator response time
I was curious what hours and what days moderators are available and what’s their response time
Says I only owe $10 but am on $45 plan
Hello - I am on the $45 plan and have been for a while. I am not on auto pay and just tried to renew my account as I normally do. Instead of the usual $45+ hst, the system said I only owe $6 (apparently I had a $4 credit). Why am I not being prompted...
Top up
When I add money to my account does it automatically add whatever existing plan
Resolved! forgot my ID and password and want to change my sim number, can anyone please help me
forgot my ID and password and want to change my sim number, can anyone please help me
SIM Card not Working
Hi everyone, I purchased a SIM card today and setup my account. I have made my first payment and my account is registered in the self-server portal. That said, my SIM card does not appear to be working. Troubleshooting thus far: - Tested the new SIM...
Data add-on disappeared, but the money on my account not refunded.Also, Autopay dates not synced.
I received a 95% data plan warning on Friday May 10th, and during the day when my data stopped working, I assumed I had reach my limit but had received no message from PM that had taken place. I purchased a 200MB add on with the $10 that was on my ac...
Call recipient cannot hear for some time in between call
Hi guysWhen i make a call or recieve the line goes blank for couple seconds inbetween both the caller and recipient cannot hear each other for couple of seconds. Anyone else facing this issue???
Resolved! My 2nd phone is not activated, enough though I made a payment
Hi,I dont kow how to get help with this hoping someone here can tell me what to do. I have 2 phones with Public, ($40 for both) and every month I buy the voucher for $43.My 2nd phone (which is my BUSINESS PHONE!) is not activated, enough though I mad...
Resolved! Autopay not working account suspended
I'm on the 25 for 30 plan but when my plan renewal came up it looks like it only took $15 instead. My account says i have 0 balance due but my account is suspended. Never had a problem with autopay before. My account says that I have $15 but I'm n...
over charged
I transfer my phone service from Rogers since last Sep. recently I just noticed on my visa statement, it was really over charged on SEp and Octomber, who I should contact and can clarify this issue? Thanks.
