Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I downgraded to the 3g plan because of the special on and my internet stopped working. I have tried restarting phone, airplane mode, etc. It says 4g up top but no websites or any apps work, it happened as soon as I changed plan. Any fix? Thanks
My 50 TEXT allotment has been reached in my $10 plan - now mid term how may I add texts?
So yesterday, I switched to Public Mobile's special offer plan, which gives 4.5GB of data in 3G Speed. As everyone here might know, its 3G plan uses LTE network capped in 3Mbps. Before I switched to Public Mobile, I used Rogers prepaid, which was $30...
The community sent me an email to confrim my account. But the service side, or what ever you call them, won't send me an email to change my password. I am locked out of my account. I need to port over my number. I twice asked them to send an email to...
I picked up my PM SIM Card yesterday, before I select my plan, can you please suggest what Plan would be best? The promo plan or the 5.5 G plan?
Hello, How are you my phone number is 647 765 xxxx can I please have my account number or can you please text to this number. This is a very important information to me. I do not remember my pin. I Have been with public mobile since 2005. or can y...
I'm thinking of selling my current phone and buying a new one. I was wondering if anyone knows how to unlock my current phone so it will sell better.
I just got myself a PM sim from Walmart. The guy set up my account in store and I chose a PIN number to go with my email. I wanted to port my number over from Fido at my leisure so I just signed up for the plan and left the store.I put the sim in, un...
Im trying to complete my move to public moblie request and I got a text msg to msg you about it and complete the SIM & activation online form and I've got my account number and pin
My account is on autopay. If I buy a PM gift card (e.g. at SDM), I believe I can apply it and still get the $2 autopay discount. Is that still true? And if I get a GC for $40, but only need $35 because of Rewards, should I put the whole $40 on? Thank...
I bought a sim from you guys online and got it in the mail Im trying to activate it but it keeps saying invalid sim I dont understand I just bought it
Someone please help. I don’t know why this is happening. My phone will ring once and hang up, it has been going on for two months but today was the worst! Blocking the numbers doesn’t help as it’s a different number each time.
I have been with public mobile for a month..I was charged 3 times on my visa.Help
Hey, Just seen an ad for $30/month (instead of $35) for calls+texts+1go 3G data, for new customers only. This a new promo or did I missed something? I tried to find it on PM's website (not on my selfserve) and it's not there...? (and I didn't clicked...
I can't change my plan saying plan expired
Bought a voucher for my phone bill which is due tomorrow and have tried all the numbers on it with the self serve phone number with no luck. Walmarts solution was "there should be instructions on the card" I'm not a simpleton. So here I am any help?
Can't login and reset password doesn't seems to work now~
I have a question... If I change my plan immediately, instead of future plan changing it, will I miss out on the autopay $2 reward? I'm referring to a 30 day plan. Here's the situation... I have future dated a plan change that will happen on July 11t...
Hi all,I recently joined Public Mobile after deciding it offered the best market price for comparable plans. I ported in my number from Fongo 30 days ago, but incoming calls and texts are still not working. I'm trying to be as patient as possible, bu...
I had problem to pay my bill so i've tried multiple times.. I realised that I ve been charged multiple times for the same service. How can I get my money back?
Hi there, I've been having an issue (intermittently) sending SMS from my iPhone, once in a while after i've sent the message it will come back and say it failed to send and I will have to re-send it. I have been a customer for about a year now and i'...
Changed my email address - how would I change my user name?
Hi i cant log in and i sent 2 private messages to the moderators lastnight and still no reply my plan was due today and ive been trying to reset my password so i can pay my bill as my phone is not cut off. Please help!! @CS_Agent
I did a search of the Community Forums, but couldn't locate a post/topic that was specific to my needs. I currently have two mobile accounts... one with Telus and the other with Public Mobile. I intend to cancel my Telus account, leaving my Public Mo...
MY PLANN JUST SWITCHED TODAY AND THIS IS WHAT IT WAS SUPPOSED TO BE ON. AND IT ONLY GAVE ME THE 35$ data! I TRIPLE CHECKED BEFORE SWITCHING THIS PLAN THAT TALK WAS INCLUDED. PLEASEEE HELP
I ordered my SIM Card via the PM website; it will take a few days to arrive. Is there a way to still get in on the "4.5 GB at 3G speeds for $40! OR Get 5.5 GB at 3G speeds for $45" Promo before it ends, (that will be before the SIM Cards arrive)?
Hi there, I've forgotten my password, but the password reset doesn't seem to be working. I've sent a DM to the mod team, but I haven't gotten a reply yet, is there anyone I can DM in particular? Any help would be appreciated.
@CS_Agent: I am unable to reset password for my account. The Email ID is avishekbhandari@hotmail.com. Will you kindly help me to reset my password?
Hello, trying to debug an issue,I've noticed a sudden drop in service quality (constant dropouts, no signal in outdoor areas) in what I would consider metropolitan Toronto and Montreal. The issue began roughly 3 weeks ago, out of the blue.Are there k...
