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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! LG G3 receiving but not sending mms

My mom recently got an LG G3 and the phone is able to receive mms texts but it will not send. I have inserted the correct APN settings and it sent an mms once and that's it. Now it will only receive but not send. I've tried restarting the phone, I've...

Resolved! Reactivated account but the line has resumed yet

What to do if I pay my plan but my line does not work?

receipt fo payment

Hi I am wondering why is it so hard to print a receipt to the exact amount, that ones credit card has been charged. This function and confirmation of payment would resolve a lot of issues withautopay, incorrect amounts charged and would free a lot of...

Resolved! cannot make a payment

Maintenace is on 9th April but I can't view my plan details and make a payment today. Since my plan is due on 10th April, need to recharge before by due date, please help!!

Plan automatic renewal success!

I want to share my experience with my autopsy renew process. It worked flawlessly! There was no pause ins service at all, everything worked.Other than that, I didn't receive any texts letting me know I got renewed. My referrals did not reset to the n...

Resolved! lost 10$ march and 9 $ credit 2016

Just wandering why? Email me at ******@mail.com

Cuba???

Can I text from Cuba back to Canada with Public Mobile???

Resolved! Porting number from freedom mobile

Will be porting number for my wife from freedom to public mobile what do I need I know her freedom mobile has to be active while doing porting someone said you need a pin number from freedom is that the pin number which she used to login or does she ...

Resolved! Switching number between 2 accounts

HiHave a question for my co users pmLet say if I have 2 different lines on same account one on 25 dollars plan and other is on 12gb plan what if I want to switch number do you guys think it's possible like if I want to swap numbers on line just curio...

Resolved! SIM Card Delivery

Hello everybody, I ordered a new SIM card on the 4th because I lost mine in Europe last week. First time I purchased a SIM card I received it next day. Now it is the end of the 7th and I still did not receive anything. Is this normal or is there any...

Re: iPhone Update and APN settings

We were using know roaming over the weekend and had trouble getting data on an iphone 5s after replacing the sim. To fix this we went toSettingsGeneralProfileDelete knowroaming profile

Just joined PM a month ago and noticing reception is bad is certain areas...

Hi there,I just switched from Fido to PM about a month ago and I've been noticing at work, in a hospital, I get really bad reception. For instance, all my calls go to voicemail and all my text messages (sent and received) are delayed by 1-3 hours an...

Resolved! Another renew cycle, another problem.

So I have $60 in my account. I'd like to change my plan from the 3 month I had last time, to a one month. I go to the Change My Plan screen, pick the options, and at the bottom there's two choices. Top up to reactivate plan, which sends me to a scree...

Using PM outside Canada.

Recently traveled out of Canada for a personal visit.I am sure many people must've adopted the way described below to continue access of PM number. But describing it in case someone new reads it- Been using fongo app and had a local number on fongo. ...

PM at 32000 feet?!?!?!

Was returning to Toronto from Amsterdam. The plane was somewhere near Toronto (between Montreal and Toronto) at 32000 ft. Since the plane was about to land in some time I switched on my phone and was just fiddling around. While switching it on forgot...

Resolved! Spare SIM card

Hello, Does anybody have a spare SIM card that I can purchase? I'm interested in the $25 promotion for my parents however they are currently out of the country and I am unable to contact them if they'd like this plan. I'm worried that the promotion ...

Resolved! 1G Add-on

Hi! I added 1G to my plan (ends Apr 18) because I used all my data. However, it is not showing up in my account. It's been about 4 business days. Help?

Urgent

I have been away for buisness for 2 months now I'm back this morning but my self serve account have been suspended I just need help from somebody from public mobile please .

Account Suspended - Your account has already enough balance - Autopay Didn't Work

As the title states, I have autopay enabled - as well as a valid CC (with zero balance). However, I received a text stating 'Sorry your plan did not renew because we did not receive your payment. Make a payment at...' When I attempt to manually make ...

Resolved! No Referrals

Since signing up for Public Mobile this year I have referred 3 people. However, the sign-up / activation page does recognise my phone number as a public mobile customer. Can I retroactively get referrals?

Cannot send texts

Just signed up and I cannot send texts: Sorry, your current plan does not include text messaging. To update your plan inculding texting and for info about your account visit selfserver.publicmobile.ca When I visit the webpage and visit my plan I get:...

Resolved! Data not working on phone, used 12GB in two months???

Can someone please confirm that I have used all my data (12GB) in two months? Checking the online self serve, I cannot see my accumulated data usage. My data is not working on my phone. I just had to purchase 1GB top up at $30 (which is insane..) . A...

Resolved! Using the $20/$40 Long Distance Add On

Hello all,If I have the $20/$40 LD add on, would that be sufficient to make calls from the US without getting one of the US roaming packages?Thanks you!

Resolved! Long Distance Plan the the UK

I have a active CAN/US long distance add-on. I just tried to phone the UK, and it claims I don't have the needed add-on.Does the long distance plan include calls to UK mobiles?It's a very important call! So any help would be nice!

Resolved! No data on my new phone

I recently purchased a LG Spree and signed up with Public Mobile. I have 6 GB data available in this cycle but this phone refuses to access any of it. It's an older version of Android, 5.1.1. Network type is HSPA. It does say Mobile network state : D...

New SIM - Phone Keeps Disconnecting from Network

I just switched over to Public Mobile after hearing about the great plan prices. Unfortunately, my phone keeps losing service about ten minutes after rebooting. I'm currently using a Samsung Galaxy S6 and the SIM that I was using from a carrier had ...

Resolved! What do you do if the cell service doesn't work?

My daughter spent three months in Florida and after returning to Canada her Public Mobile cell service isn't working. The cell phone works fine and can be used with wifi... when it's available. I've checked her account and it's not suspended or any...

Resolved! What happens if I want to skip a month and continue using my pre-paid sim card in May?

I have a pre-paid sim card and the service will expire on Apr 6th. As I'm leaving CA for China on Apr 8th and will stay in China for a entire month and I won't be using public mobile service there so I'm thinking what options I have now.So what if I...

Sign in disabled

Hello there, I was trying to add some money for my phone and now I get a message saying that my sign in is disabled. I don't understand because I pay every month so that account wasn't inactive for 90 days. Help would be more then appreciate.

It's good to be back

Yesterday I brought my number back to PM. I had to switch to one of the other carriers which I'll keep nameless for work. Now that is over. Let's just say I'm happy to be back and not on one of the big three's rip off plans! The process took about tw...