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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i need to change my plan from 25 to 10 monthly

please help me change the plan from 25 to 10,how can i do it,thank younot available online, only call? which number i should call

no self serve information cannot get password

My old account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx pin is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx i used able to call call centre but no more therefore i do not know my log in information so i cannot top up or edit ...

Resolved! $14 on another phone that I don't plan to renew

Hi there. I have $14 on a secondary phone that I no longer have a use for. Is there any way I can get that money back, or perhaps transfer it to my primary phone? I don't want it to simply expire. Thanks!

Data and phone calls not working

Hello I paid for 90 days of service on May 21, 2018. Today I am unable to make any phone calls or use data. When I try to make a phone call I am told it can't be completed and to call *611- when I do that it also says it can't be completed and to go...

Change the Display Name

Hi guys, would like to change my dispaly name. Can you please help me with that.Thanks

**I got billed 8 times at Wow Boutique when I signed up for Public Mobile!!!!

On June 10th when I was at the wow boutique signing up for the public service, they couldn't get it to work so they tried to do sign up multiple times on multiple credit cards. I took my sim home and eventually made the service work with the help of ...

Resolved! Can I reset my plan today instead of June 17th? Ran out of data

I was a bit irresponsible with my data usage during this payment cycle and ran through my plan's usage very quickly. I do need data but don't want to pay 30$ for 1GB. Can I pay for next cycle in advance and have my schedule shifted?

Resolved! Incoming calls won't ring phone, caller does not go to voice mail

Hello there, I've looked at similar incidents, but none I can find seem to match my problem. My phone has been working fine until the last couple of days. Incoming callers will hear endless rings, while my phone behaves as if there is no incoming cal...

Account will not renewal after top off

@Moderator_TeamHello, I need help to reactivate my account. Balanced is topped up and still could not reactivate my account.Thanks

Resolved! Stupid data plan vs purchased data question but...

I understand regular data plan only exists for the duration of the plan be it 30 day/90 day.Purchased data exists until it's used up so it has no data limit, only a data limit. Suppose have 2 GB data plan for 30 days, and purchased 1 GB additional.T...

Errant referral SMS messages???

On the weekend I received two text messages within a minute noting that I have referred a friend. So far I don't see any new referrals show up in my account. Coincidentally, I did offer a referral to someone. I have never experienced a situation w...

Resolved! Unable to receive incoming calls - the cellular number you have called is not assigned

Hi I am having trouble porting a number. Data and outgoing calls work but incoming calls give a message that the cellular number is not assigned. I have tried removing the SIM and rebooting. What else can I try?

S6 Edge Plus

Hey guys, Using a Bell unlocked S6 Edge Plus, and for the last several weeks I have been experiencing calls that I'm completely missing as well as text messages .They do not appear anywhere on my phone, only leaving a voicemail notification if it's...

SIM not used for a year

Hi,I didn't use my SIM/account for a year. How can I activate it ? Thanks!

Emergency calls only

Hi Technical Support, The first time I turned on my LG TU 915 phone (a former Rogers phone - now unlocked) after setting up a Public Mobile account I got "Emergency calls only" error. I inserted my Public Mobile SIM in an IPhone 5 and it worked there...

Change Number

Hi,Is it possible to transfer my current number out to a call forwarding service and then get a new phone number from public mobile without closing my account or stopping service? I've used my phone number for years so I'd like to hang on to the old ...

Can't make calls

I just joined public mobile and my plan includes unlimited province wide calling but I haven't been able to make any calls. When I try to make a call it says that I do not have an active add on and it's not covered by my plan. What should I do?

Problem with new SIM

I activated my account and the sim card. I can receive sms message but no calls can be received or made.

Resolved! $10 plan 50 texts/ 50 min

I have the 10$ plan. It says 50 text- unlimited incoming and 50 outgoing. Why on both of my phones, are incoming counting against my 50 texts?

Resolved! Checking Data Usage

I can usually find out my data usage in My Account however it is currently nowhere to be found. I clicked into "Data/Add On Usage" and other than a few sentences it is blank where I assume the amount of data used should be. I can only see under "My U...

iPhone 6s "no service" almost every hour or two

@CS_Agent Hi, Since going from an iPhone SE to an iPhone 6s, the carrier signal seems to drop every couple of hours, sometimes every hour. I tried all the basic things like using 11.4 iOS, resetting network settings, removing/replacing sim card, rest...

updating personal information due to a move

Hello. I logged into my account to update my home address. I saw this message Update your personal information. Just a heads up that if you’re updating your address and have registered a credit card to your account, be sure to update your credit car...

Resolved! mobile Data Disconnected

I got a pubilc mobile sim from one of the exhibition. I active it and have package of $40 per month but when I try to use mobile data it says disconnected. I make all the possible settings but still disconnected. I try to restart my phone couple of t...

Resolved! the $10. text/talk 50/50 plan

Hi all,I searched a bit but still have questions. would the unused minutes/texts roll over?or clear off every month cut off date? I assume not but just thought to ask. Also whats the rate if over the limites? or just the phone simply stop working? Ma...

Resolved! VOIP.MS on a data plan

I'm new to PM, but I've had a VOIP.MS number for a long time. I have a MOTO G5 phone, which I've been able to set up to make and receive calls on WIFI though my VOIP.MS number, and can also text via an Android app (can't with the Google message app)....

Cant complete call no long distance add on ERROR MSG

Myself and two other family members both have the original fall promo 12GB/Unlimited Province wide/90 day plan. Within the last couple weeks at times it has been impossible to dial out going numbers because the system responds "Cant complete call no ...

Self serve - can't update credit card info & service is suspended

Please, someone, help me !!! My plan was supposed to be paid yesterday but my CC has expired. I only want to update the info and pay for my plan so I can use my phone again. Please, anyone knows what to do ??

Resolved! phone not working

I have no service for about a week. According to my online account nothing wrong. Can't call cant' text

Resolved! Signed up for wrong plan

So I just signed up for a public mobile plan and I think I got the wrong plan... I signed up for the 90 day 3gb plan (+callling/text) thinking it was 3gb per month when it I believe it means 3gb for the whole 90 days. I average 2gb/month in data usua...

Resolved! Are incoming calls free or does it consume minutes?

I recently joined PM and I'm wondering if this is the case in the $10 plan? Thanks

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