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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29384 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41012 Views
  • 186 replies
  • 29 Bravos

Resolved! Failed activation on November 5 -- still not working

I tried to activate a sim card a week ago today and it still is not working.  It charged my credit card on the 5th.  I messaged 2 Mods and have not received a response from either one.  Not sure what else I can do other than do a charge back on my ca...

Taco by Good Citizen / Bon Citoyen
  • 1350 Views
  • 5 replies
  • 0 Bravos

Resolved! ACTIVATION ERROR - Charged my Bank account

I just activated my Public Mobile sim card, but when I got to the final step, it said the Payment Method didnt work. A message also came up saying that I need to start the entire process again. When I did that, it came up that my Sim Card # is Invali...

Aman1a by Great Neighbour / Super Voisin
  • 1489 Views
  • 7 replies
  • 0 Bravos

Requested a service ticket, fixed the problem myself

So just got PM and as per the instructions when porting my number etc... it said to 'contact us' for port forwarding for a koodo number. So I did that, but then saw that within the self service portal that I could do it myself. Which I attempted and ...

dZilla by Good Citizen / Bon Citoyen
  • 687 Views
  • 3 replies
  • 1 Bravos

Resolved! Cannot Activate - No Credit Card Accepted

Hi, I've been trying to activate my SIM card for over an hour. Each time the credit card is not accepted and I'm forced to re-enter all of the information. I have tried 3 different cards using the exact address on the statement. There is no problem w...

ugh by Good Citizen / Bon Citoyen
  • 1202 Views
  • 6 replies
  • 0 Bravos

Becoming frustrated

So my data needs were cut off due to my "apparent" complete consumption. Apparent because I've posted about this before where my iphone is telling me ive only used 10.5gb of data and i have the 12gb option. Anyways, last night in downtown Toronto, as...

smartybrah by Good Citizen / Bon Citoyen
  • 1831 Views
  • 10 replies
  • 1 Bravos

Not accepting any credit card at sign up

I have 2 phones currently on Public Mobile and I'm trying to activate a 3rd. For whatever reason the system is not accepting any credit card that I use. I'm not sure what to do now. Can someone please assist as I'm trying to get out of my plan with o...

jvallance by Good Citizen / Bon Citoyen
  • 2013 Views
  • 14 replies
  • 0 Bravos

Resolved! Start up questions...

Hi!I am interested in the $40/month 4GB promotion and I have a few questions.Does the network run on Telus towers? Is the coverage reliable?Do I still get the promo price after the 3 month contract is up?Will I still get signal in the US if I visit f...

jpdawsome by Great Neighbour / Super Voisin
  • 2577 Views
  • 13 replies
  • 0 Bravos

Resolved! Pblm d activation du forfait

Bonjourje peut activer mon forfait mensuel pourtant j ai la balance suffisantehelp me plz

zaky100 by Good Citizen / Bon Citoyen
  • 1315 Views
  • 7 replies
  • 0 Bravos

Phone number transfer

I activated my sim card but i think i entered wrong information about my previous provider. Now it asks me to complete my sim card activation but when i try to do that it starts from the begining. I dont want to make another payment again. I can make...

Waiting

I have been waiting over 48 hours for my issues to be resolved. I have contacted all of the moderators via direct message as well as through the 'Contact Us' link at the bottom of the site. There has been no acknowledgment or response whatsoever from...

pattyking18 by Good Citizen / Bon Citoyen
  • 2843 Views
  • 19 replies
  • 1 Bravos

Still without phone.

Hello,              it is now 14 days without the use of my phone... I paid my monthly fee on the 30th of last month and ever since I couldn't use my phone.. Last week I came on to ask what to do and so had to order a new sim. (Which now cost me 5.75...

Huntress by Great Citizen / Super Citoyen
  • 1183 Views
  • 7 replies
  • 0 Bravos

Resolved! Should activation process be this difficult???

Hello. I am a new customer and I am having an issue that seems to be fairly common in the PM community. I purchased three SIM cards and successfully activated 2 of them. When I tried to activate the third I got the "can't verify credit card error" tr...

dt72 by Good Citizen / Bon Citoyen
  • 1775 Views
  • 7 replies
  • 0 Bravos

Resolved! Forwarding PM to Voip while out of country

Hi my wife and I are traveling out of country for 45 days. I know and understand PM will not work once we leave Canada, which i am completly fine with, but  I can forward my PM calls to a provincial number. Any recomendations on an inexpencive Voip t...

mimmo by Retired Oracle / Oracle Retraité
  • 2749 Views
  • 9 replies
  • 0 Bravos

Service suspended but funds we're available before expiry?!

Morning I had this problem happening more than once and it frustrates me. I had 70 dollars in my funds which is the amount so for my plan. The money was in before the expiry and now my account is suspended?!?! Can somebody helps me please

Allanwc by Good Citizen / Bon Citoyen
  • 440 Views
  • 1 replies
  • 0 Bravos

Biggest Scam Ever.

Charged $120 for no service and no support (on email or forum) for over half a week. This doesn't include the cost of losing my number, the cost of purchasing a temporary prepaid phone, the cost of signing up with another carrier, and on goes the lis...

Steveo by Good Citizen / Bon Citoyen
  • 5807 Views
  • 42 replies
  • 1 Bravos

Moving to other province

Hi thereI have a question I am using public mobile 120 promo package in ontario and if i move to other province in future then am i able to transfer it or i have to purchase again most recent plan respective to the province where i will move. Thanks

It has been 24 hours and still not ported over from Fido

I have emailed twice.I have private messaged 2 moderators.No replies from anyone.Self serve not able to login in.They charged my credit card. Moderators, please help!!!! I have 2 more phone numbers (both Rogers) that I want to port over but I am gett...

BDSL by Good Citizen / Bon Citoyen
  • 2828 Views
  • 27 replies
  • 0 Bravos

Porting Koodo Phone number to PM

Hi there,I successfully follow the direction from the activation process and activate a new phone number. I already submit request to port my old number from koodo to PM. However it has been 48 hours and my phone number is not ported yet. Since There...

Arfung1234 by Great Neighbour / Super Voisin
  • 980 Views
  • 3 replies
  • 0 Bravos

Any way to change the Email tied to the PM account?

I set up my PM account with the same email address that I use for Koodo prepaid, which apparently is a big no-no for some reason.... (it's silly that it causes problems using the same email, but i dont think we're allowed to say that here)Im assming ...

Nedly by Good Citizen / Bon Citoyen
  • 1451 Views
  • 9 replies
  • 0 Bravos

ACCOUNT NOT FUNCTIONING PROPERLY

Hi, I activated a SIM card earlier in the afternoon (New Number). I signed up for the 4GB for $40 plan. Somehow it seems my account is in some limbo state. Payment went through with no problem (I can see the $135.60 charge in my bank account). The se...

avireem by Good Citizen / Bon Citoyen
  • 1691 Views
  • 14 replies
  • 0 Bravos

No response to PM's, quite sad

Looks like anyone on a telus network is going to my PM sim and not to my non ported sim on Zoomer(rogers).  I run a snall business and would have never even considered this as an option if I knew this was going to happen. The mod I pm'd hasn't respon...

UrbnRzqr by Good Citizen / Bon Citoyen
  • 833 Views
  • 4 replies
  • 0 Bravos

90 days plan for 1 year

Hi guys   I have a little confused about 90 days plan for 1 year. If we pay 4 times 90 days plan, the total is 360 days.  PM always advertise its 90 days plan as three months cost. Actually, 90 days are not exact 3 months in some months. Is it any co...

nishufan by Model Citizen / Citoyen Modèle
  • 1227 Views
  • 7 replies
  • 0 Bravos

Resolved! Suggestion: access to the list of friendly referred reward

I began PM service 9days ago and three friends of mine were referred by me. Today, my wife ported to PM from Koodo but thereafter, I ironically got SMS from PM that I will be less on my next payment because one friend has left PM. It is apparently an...

parousia52 by Good Citizen / Bon Citoyen
  • 1135 Views
  • 2 replies
  • 0 Bravos

Alternate Phone Number Regex Help

Still getting this error trying to port my number. Tried different computers and different browsers. Would love to get this solved....

chanrobi by Good Citizen / Bon Citoyen
  • 1305 Views
  • 5 replies
  • 0 Bravos
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