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yes i do have a samsung and i was chatting with samsung mobile live chat the only thing they asked of me is my imei number

i contacted samsung and it worked thank you

previous provider 

I have the unlock code from the previous provider and when i put that unlock code in says network unlock request unsuccessfull so i called my old company and they said that i need a puk code from public 

i have already recieved the unlock code and i put that in and says network unlock request unsuccessfull