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Data not working g

Summer55
Great Neighbour / Super Voisin

My data is not working. Set up phone yesterday and data isn't working today at all.  Can anyone help

9 REPLIES 9

Luddite
Oracle
Oracle

@Summer55 wrote:

My data is not working. Set up phone yesterday and data isn't working today at all.  Can anyone help


Just noticed that you imply data was working yesterday. If so, login to your account and see if you have a data allowance showing under Data & Add-ons. If it is blank, your data allowance has been used.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

@Summer55 What is the make/model of your phone? Try your PM SIM in a different, unlocked, phone.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Summer55
Great Neighbour / Super Voisin

I don't know what to change in these APN settings and I still have no data.

Summer55
Great Neighbour / Super Voisin

What do I change it to


@sunflowershine wrote:

@Summer55 Welcome to PM! APN set up is essential for data to work properly. There are two settings: Iphone or Andriod. iphone did detect the APN automatically when I changed to an iphone. 


 

Summer55
Great Neighbour / Super Voisin

I have an android

Anonymous
Not applicable

@Summer55 wrote:

My data is not working. Set up phone yesterday and data isn't working today at all.  Can anyone help


Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Tony8
Model Citizen / Citoyen Modèle

Hi, you may need to reset the APN settings to default, then make  the new Public Mobile APN . 

sunflowershine
Deputy Mayor / Adjoint au Maire

@Summer55 Welcome to PM! APN set up is essential for data to work properly. There are two settings: Iphone or Andriod. iphone did detect the APN automatically when I changed to an iphone. 

Lieux
Oracle
Oracle

@Summer55 wrote:

My data is not working. Set up phone yesterday and data isn't working today at all.  Can anyone help


Sure someone can help you with that! What's your phone? Can you check here for the APN settings https://apn-canada.gishan.net/en/apn/public-mobile?

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