[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Network locked sim card on unlocked phone for the last year!
Hi, hope someone can help me with this issue. Over a year ago I switched over my mothers phone that I had purchased as unlocked at costco that she had been using with rogers prepaid over to public mobile. I ported over the number, things went through...
Cracking noise on calling
Hello people..just moved over from koodo to pm and what i experience os cracking noise when i make a call..the voice quality seems to be not clear..anyone else with the same issue ?I am using the same set..samsung s7 which i used on koodo
Questions about account suspension
My account says it's suspended. However I have 10$ of credit on the account and it's stating insufficient funds. Just wondering what's going on. I need my account back up and running. Thanks!
Resolved! Paying for my plan (Taxation question)
Hello! I recently moved from East coast to West coast where tax is significantly lower here. I have not changed my number yet, but have updated my new address. I recently looked at my bill, and realized that I was taxed 15% as oppose to the expected ...
Family member switching to public mobile from koodo pre paid
I have a family member that is switching to public mobile from koodo pre paid, they have already purchased a SIM card and setup an account in-store at walmart with a temp phone number. From my understanding I've read that a MOD is required to port th...
Incomming calls intermittently not getting through
Incomming phone call(or calls?) not received and wasn't transferred to voice mail this morning (phone on, no calls in account history). I spoke later to one of my interlocutors. They got a message saying ' no subscriber at this nunber' aroud 11:20.Th...
Refer-a-friend reward not here?
I refered my spouse couple days ago to Public Mobile. Today I checked my account but on the reward section, only "$1" is displayed (it is missing the one time $10 reward). Would that come later, or did the system missed that? Thanks in advance!
Account suspended for due account, but Autopay set up and had worked
Monday I tried to make a call and it said my line had been suspended.I went into the system to pay it and I was charged $45.20 for my service, but should have been charged via autopay for $42.94 had that worked. I also didn't get the tect message wit...
Resolved! The autopay is not working,
and my service was diconnected!! No Warnings from Public Mobile at all
Account deactivated despite autopay enabled
My account was deactivated despite autopay being enabled. This has worked fine in previous months. How do I get this fixed?In an attempt to fix it myself, I just replaced the credit card on file with the exact same one. I still don't have service. No...
Resolved! Should Neffos C5 (TP701A) be compatible with Public Mobile in the Calagary, AB area?
I vaguely remember lending this phone to one of my sisters about a year ago when her phone was broken. She was on Public Mobile and told me that it did not work but did not specify what the problem was. I am now intending to get local service in Calg...
Sim card
I recently purchased three sim cards from public mobile and the first two were activated without any issues (wife's phone and fathers phone) but since I've tried to activate the sim card for my phone I went through all the required steps and was at t...
Even after i have done payments my account is still been suspended ??
Hi , my account has been deactivated as i had chosen future plan change option of 50$ , today it showed payment due - i have done the payments but my service is not still activated, i have important calls and work to do kindly do the need full ASAP
Resolved! lost reward
Hi, My son had some money in his account. not enough to cover the amount to be paid. so he had to log in and add some funding, and it seems to have taken him off the auto renewal. the funds that were there were becauses of some referrals. is th...
Resolved! Why is the Payment due date different from the AutoPay due date?
Does anybody know why the AutoPay due date and they Payment Due Date on self serve page would be different dates?
PUK Code
How do I obtain my PUK Code, I thought I finish setting up the phone only to see Locked SIM up top and now need a PUK code
autopay issue
i registered autopay. however, my plan is suspended because of not enough funds in my balance. how tyo reactivate my plan?thanks
Why don't I have any data?
Hello Everyone:I have been a public mobile user for almost a year. I have the monthly autopay. A couple of days ago, I got a zero balance message. I went on my profile and manually paid for another month. Data started working normally again. But this...
Compensation for lost service .. what should it be?
What compensation should be given for lost service due to public mobile glitches? Is there a history of these things happening, and if so, what had public mobile done to compensate those who lose phone, text, or data service?
Resolved! Would a new phone require a new sim card?
So if one day I decided to buy another phone, would I also have to get a new sim card or can I use the one I have now? Thanks.
My friend referral reward is not showing up
So my friend that uses public mobile referred me and they gave their code But I noticed that I didnt get credit added to my account for it
Resolved! How do you know your contribution level
How do you know your contribution level?
Resolved! Mobile Data
So I am on a plan that includes 250 MB of mobile data a month I dont really use mobile data and I plan to use it only when I need to and I am at a place that I dont have wifi or the wifi is not strong enough to work If I dont use mobile data for a mo...
Porting problem: Rogers prepaid. Can't receive calls or texts, Will it correct itself in a few hrs?
Just wondering if this type of problem corrects itself or if I have to PM a mod?Thanks! My old number ported in, although the screen never showed it as finishing. I can call out and text out on my old number (which was ported).Thanks!
Resolved! Not sure wut every 1s prob is??...
I've been with public mobile for about 4-months I think now and have nothing but GREAT thing to say!!!Other than the crappy prepaid phone cards and there AMOUNTS...i love public mobile n have not once had an issue with them. Great coverage...great de...
Service not available
Why my service doesn’t work? I have a autopay system. From yesterday my service have been not working!
Big FYI
The competition just increased their prices. Well actually it is a roll back on plan features which is effectively a price increase. Beware of the potential for a competititve offer. https://mobilesyrup.com/2019/04/09/chatr-mobile-45-40-plans-2g...
Resolved! $25 Plan not available to switch to
Looking to drop from a $40 plan to the $25 unlimited text+talk +500mb data (+500 with autoplay).. but it doesn't show up on the list of opportunities.
no phone service, should i buy a second sim?
I've contacted mods about being locked out of my account. It has been down for 36 hours. At what point should I just buy a sim from another company and use it only for calls? I have public mobile data but no text or phone service for the some reason....
