Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I was wondering if someone can help me. My activation failed but my credit card was charged. Looks like this has happened before to some people. ThanksMatthew
So this morning I purchase a 1gb add on I have verified that it shows up under my add ons. I am currently in the states and the data is not working. I have tried both at&t and T-Mobile. I have tried rebooting the phone. I have verified that data roam...
I purchased a Talk, Text & Data US roaming add-on last Saturday while I'm in the US. Everything has been working fine until this morning when I stopped receiving data. I checked my add-on and it is still active and I have about 165MB of data left on...
I got the Moto G4 Plus a few days ago and have pretty good things to say about it. Man this phone is fast, absolutely no lag at all. Great battery life too. The camera takes amazing shots that are on par with my high end Olympus camera. And the finge...
Hi All, Quick questions for y'all. I just bought an (ironically named) Experia performance to replace my lost Nexus 5. I am getting very low signal anytime i am indoors, outside seems to be okay for the most part. Is it possible that the new sim c...
I seem to have the wrong password and have been locked out of the account. I haven't recieved an e-mail to reset my password although I chose the option. Is there any way to fix this?
Hello, I am asking on behalf of my mother. Her payment is due today (Jan 26, 2017) but autopay did not work. My credit card did not get charged for the service but I did successfully set up autopay for her. What should I do at this point? Will her li...
almost 700mb of my date has evaporated in the last week...i've been experiencing spikes in usage when i'm not using my phone...200mb in a few seconds...i even bought an extra 200 mb only 2 days ago and it's already gone even though i have barely used...
I am extremely happy with PM to date. I am hoping for these services / options in 2017. 1. Visual VoiceMail - I had VVM w/ Telus, and miss this constantly. It would be great to see this available either as a standard feature or a paid add-on. Loved t...
Hi, I experience really big issues with your 'service', by far the worst I've ever seen. Yesterday I tried to activate my SIM : not working with my french visa card, which can perfectly be used on all other websites, but well...I bought a 60 dollars ...
Hi, My current 90 day plan is set to expire and auto-pay $76 on Feb 3. I'm planning on heading out of the country Feb 9 for 2 months so don't want to pay for a service I won't be using from Feb 9-Apr 9. I went in to change my plan to the 10-day plan ...
I want to use a regular banking account, I do not have a visa card or a visa debit card at the moment.
I ordered 2 sim cards yesterday around 10am, and got confirmation around 11am. Live in City of Vaughan.
I'm aware that MMS requires a data connection & uploads the photo(s) over the cellular network, but does Public Mobile zero rate MMS as other carriers do, or is it chargeable? I am a new PM customer and I've noticed a small amount of data usage (noth...
I have 2 PM lines (12gb promo).My wife uses one and I use the other.If we use Hangouts and do video chats within Ontario, how is it "charged" for a better word?Does it just cost us the data we've used for the call.... or are there any other charges?T...
So overnight, the fall promo plan renewed but I can't figure out what I was actually charged based on the transaction summary. I pm'd the mods but why so compex?!Jan 26, 2017Unlimited Provincial Talk/Appels Illimités dans la Province $51.00$0.00Jan ...
Been locked out of online account system will not reset. Need some info. And should be a phone number were you can talk to someone.
My acount has been suspendedBut I already paid the bill and i could not find any thing to renew my planPlease help some one@Shazia_K
If i purchased 2 gigs of data for my phone and i have already used up say 500mb,will setting my data limit 300mb cause my cell connection to not work?
I have a excellent plan,i pay $25 month for a fully loaded umlimted options.No data,i just add on data($30 =1 gig) when i need it,ive had 2 gigs now ever for over 3 months and i still have 500mb left.
Hello, I am trying to change my plan from the 90-day to 30-day month to month. The plan I require is the following: 30-day pass, unlimited provincial talk, unlimited text, 2gb data. Total showing is $50 +tax. I topped up the auto-filled amount and ha...
a few weeks i have seen people have problem using the phone service when it is time to renew their new 90days plan, they have their autopay, however somehow autopay seems does not do the job. it did not automatic take payments from the credit card. s...
Hi,I purchased the US roaming data packages for $15 2 days ago, I'm in US now but it will not register to any providers, I've tried manually selecting at&t but receive message back "failed to register" , tried all the usually rebooting, reinsert in s...
Hi Everyone,First off, I'm technologically inclined (or I thought I was until now) - however this has me boggled. I live outside Edmonton, and made a trip to Calgary a few weeks ago. When I arrived at Red Deer, my phone displayed "TELUS", instead of ...
Account was due for payment in a few days. Picked up some vouchers to pay for the amount due. After submitting the payment codes, a notice at the top of my payment page alerts me that the account has been suspended and that I must make a payment to r...
My husband signed up a couple of weeks ago using me as the referrer, but I still don't see the reward showing up on my account. It only shows the auto-pay reward.Just wondering how long they usually take to show up? Thanks
Do Public Mobile consider for a further plan update?. As i notice they are people on Kijiji which they advertise like "Tony plans, or John Plan" where they sell Kodo plans with Unlimited Canada Wide and 6-8 GB of LTE for 55 $ Monthls.
I joined public mobile the week before last.I finally realized my phone isn't taking incoming calls. They don't show as missed calls. They go straight to my PM voicemail. i can place calls, and data works too.texting works fine.i did set up my voice...
Today was my first renewal date with PM and I have nothing but good things to say about Public Mobile. 1. Network service is great. Data speeds are better than Rogers here in Vancouver.2. Customer service. No more long wait times on the phone. Pu...
I'm on a 90-day plan with 4 referral rewards and auto pay enabled. In My Account, under My Rewards, it's showing all 4 of my referrals and the enabled auto pay yet my total reward amount is only $10 ($2 from Auto pay and $8 from refferals). According...
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