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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

"Ghost Data" Usage history dropping overnight

Does anyone else notice their usage history goes down overnight in self serve? Day 1 of my renewal I had 5mb of data usage in self serve, when I woke up the next day it showed 0.4mb in self serve.Day 2 of my renewal I had 19mb of data usage in self s...

Trying to recover password. desperately need to change plan

I lost my password and I think I registered my online account with yahoo email account but I can't get past the 1st step of recovery process which is email. Please help me as soon as possible, I desperately need data which is not in my current pla...

Resolved! Prepay 1yr

Is it possible to make a 1 time prepay payment for 1 year and still get the loyalty and autopay reward credits?

Auto usage reminder

For us pre paid customer specially 10 dollor prepaid we would like to know wt we are on our daily usage from txt messages and talk time that would really save us time and to keep us on the dot

Resolved! Public Mobile App

Is there a mobile app for Public Mobile user?

Plan problems

So I set up a new plan. 30 days. 500mb G3, Unlimited nationwide calling, unlimited nationwide texting. $30.00 Paid my money. Checked my account money came out. Tried to send a text but public mobile says my plan does not include texting and said to g...

Need Network Unlock SIM

Hi,I had a MotoE on Prepaid plan from PetroCanada Mobility. This was an unlocked phone and was never locked to any other carriers.I purchased a SIM from PublicMobile, paid for the 30 days, inserted the SIM card, and now I cannot get anywhere as the m...

Resolved! Account Status: Plan Expired

My account Status is "Plan Expired", what does that mean, but i have enough funds.

Missed Promotion

I just signed up for a public mobile account two days ago (Dec13) on a 40 dollar plan and paid for a SIM card. Now there is a promo starting December 15 (today) that offers a free month and a free sim upon new activation. What are the chances that I ...

Resolved! $10 for 6 months credit

Hi I just transferred from freedom to public mobile about 2 weeks ago, I don't see my $10 credit and I signed up online. I also want to know since I ported from freedom mobile is there any chance I could get the new 4.5gb bonus for 24 months.

Can't send SMS

On optus prepaid and can receive SMS but can't send I tryed serviced number . but can't Even type in to it service number in

How do I refund a new plan?

Hello everyone,I just got new plan yesterday and was very excited to use the service but my phone is telling me "mobile network not available". I am located in oshawa, on, l1g 0c6. Bottomline is that I need phone service to use today so i'm forced t...

Account suspended - Credit Card is not being accepted?

So I've been a long time public mobile member. My account has been on auto-pay and I haven't run into an issue until now... For some reason my payment wasn't going through. I contacted the bank and apparently the payment wouldn't go through because p...

activated account 5 hours ago and still no service solution

just in case anyone else is older and struggling like us with getting started.....Reseat your sim card in the phone and all services were up and running immmediately! Calls and texts are all working fine now.

Didn't receive the $25 referral bonus!!!

@CS_Agent, i referred 647-550-5397 but till now haven't received the $25 bonus nor me nor 647-550-5397. Could you please help me with that. Thanks,

SAVE EVEN MORE Plan for Freedom Mobile customers .

I just wanted to ask someone a question about the SAVE EVEN MORE plan for $50.This is the current save more plan100GB Bonus over 24 monthsLimited time offer for Freedom Mobile customers8 GB + 4.5 GB Bonus Data⁴ at 3G speedUNLIMITED Talk Canada & USU...

Locked out of my account

Hii been locked out of my account quite some time now and there is no way I can recover it

Paying for something I'm not getting

Hey I'm not getting the 5 GB of data I'm paying for im only receiving 2 GB would like to know why I'm paying for something I'm not getting .I expect to get the 5GB of data I'm paying for .

Have stop receiving texts and the incoming calls go directly to my voice mail?

Yesterday I stopped receiving texts and incoming calls on my i phone 6. All incoming calls go directly to my voice mail? I have reset my phone and reinstalled the sim card which has my texts coming in but still can not send, but this has not correct...

Xoimi redmi 4a

I have xoimi redmi 4A and i also checked capability of this phone and public network site shows its capable but i am not able to use public network sim in my phone, i also visit Walmart for fix this problem they said i have to communicate online. So ...

Change back to the number I chose

Hi, I just got my mom a new number. When I first registered, I got a specific number that she likes. But after activating, there was something wrong about the area code or something that I can't call her using my own number (i.e. same province same c...

Resolved! How to transfer my phone number from prepaid koodo

I would like to transfer my number from prepaid koodo

Resolved! Port Failed - Cannot Receive Calls

Hi, I recently joined public mobile, and everything is working fine except my phone will not recieve calls. I transferred my current number from another provider. I have been recieving text messages from Public Mobile to "complete the SIM & Activatio...

Activation help

Hi trying to port my number over but i keep getting the alternate phone number regex help and i cant get the temperary new number because the little pop down thing doesnt work what do i do?

Just got new plan. Data not activated

I have had my plan for two days and went to use data and it is not activated. How do I get it on? Thank you

reactivation

Hello I reactivated my account its been over 2 hours and it still does not work. Please help I need it to be working by tomorrow!

Rewards and plan advantages - Are they stackables?

Hi,At present, 3 x good things are running;1. Referral $ 25 for both referee and referred.2. $10 for plans over $30 for 6 Months3. 4.5 GB data bonus for 24 months for porting from Freedom mobile My queries are:a. Are these stackable if I acti...

Activating my sim card

When I try to activate my new SIM card it asks for alternate number. I’m a new subscriber and know no one who is a valid mobile subscriber. What number should I put here? I still have my home phone number and it was not accepted. I still have my cell...

Resolved! What is really mean by the top 0.5% badge?

It shows in my badges a top 50% badge and a top 0.5% badge? They both have different colors in the badges and I really don't know what exactly is a top 0.5% badge?So, What do you mean by the badge top 0.5%? And although it says that I have only earne...

autopay did not take payment and has set my account to suspended I have no service

My autopay was to go through today. None of my information has changed in months (name address, plan, ph#, credit card). Instead of collecting the funds from my credit card, it set my account as suspended. I called my card company and no payment has ...

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