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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 74764 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76007 Views
  • 181 replies
  • 32 Bravos

Would Not Sell Me A Sim Card

While grocery shopping in Superstore in north edmonton along 137 ave, thought it would be a good idea to pick up another sim card for a friend whom is interested in switching over to PM. The female employee at the mobile kiosk refused to sell me a si...

tamk89 by • Great Neighbour / Super Voisin
  • 2249 Views
  • 7 replies
  • 1 Bravos

Resolved! Unused long distance add-on minutes question

Does unused long distance add-on minutes roll over to all the future months or only for the next month?Let's say I have 100 min unused add-on mins left can I still use them 3 months later? Or only for the fellowing one month?

zfx by • Great Citizen / Super Citoyen
  • 1815 Views
  • 4 replies
  • 0 Bravos

New Plan

Hello,So I just purchased an 30 day auto renewal plan today for $45/mnth, but when I check my account it only says I have $2 with a full $45 next payment due in a month. When I try to make calls it just says "Not on registered network".  Any help app...

jlgayton08 by • Great Neighbour / Super Voisin
  • 1068 Views
  • 3 replies
  • 0 Bravos

Referred a friend and no $25.00 reward

I referred a friend and both of us were to receive $25.00 reward however he received notice of a $10 credit and I only received a $2.00 reward off my next bill.  Any idea why we both didn’t receive $25.00 reward?

Newfiegirl by • Great Neighbour / Super Voisin
  • 2012 Views
  • 7 replies
  • 0 Bravos

No auto pay reward on plan change

I'm not sure if it's an issue or not but I recently did a plan change for my daughter's talk and text plan to the new $25 plan that has Canada wide calling with 1 GB of data. I scheduled it to change at the next renewal, which it did without issue, b...

Karnbot13 by • Model Citizen / Citoyen Modèle
  • 2332 Views
  • 9 replies
  • 0 Bravos

Resolved! No SIM Card

Hi there I have a new account. I ordered I SIM card and have received it. I have put the SIM card in my phone. I have activated my account online with public mobile. My phone says there is no SIM card in it. The phone I am using is new to me, but was...

Jarvis by • Great Neighbour / Super Voisin
  • 2644 Views
  • 8 replies
  • 0 Bravos

Account

I can’t sign into my account using my email address or by using my phone with the verification code

cjlovely7 by • Great Neighbour / Super Voisin
  • 1010 Views
  • 2 replies
  • 0 Bravos

Sim card expiration time.

I had to purchase a new sim card because my new phone (Samsung A5) takes the nano chip and my old phone used the big original aim card. I wanna use my old sim in another phone, but idk if I'll be able to use it because I know they expire after a cert...

ApatheticFloW by • Great Citizen / Super Citoyen
  • 3031 Views
  • 8 replies
  • 0 Bravos

Is WCDMA 3g?

Is WCDMA 3g?  If my plan includes 3G should I be on WCDMA only or GSM only?  Thanks!

NZCAN2007 by • Good Citizen / Bon Citoyen
  • 1627 Views
  • 2 replies
  • 0 Bravos

PDF billing statement needed

Hello,I need a Billing statement for my account with my address for a verification purpose. It needs to be in a PDF format. Please let me know how I can proceed. Thanks

denrmt by • Great Neighbour / Super Voisin
  • 1601 Views
  • 6 replies
  • 0 Bravos

US roaming add on expired

I purchased a second US roaming talk text and data add-on immediately after my first add on expired, and it appears the second add on expired without even taking effect .  Please help!

H___t___ by • Good Citizen / Bon Citoyen
  • 3784 Views
  • 15 replies
  • 0 Bravos

Samsung Galaxy J4 4G LTE Smartphone

Hi, I was going to buy a Samsung Galaxy J4 Unlocked 4G LTE Smartphone for 150.00 US in Michiagn.Public Mobile site says both IM # "should work on Public Mobile"The phone is unlocked the salesman said it will work anywhere in the world on LTE Network....

Patrick_R by • Great Citizen / Super Citoyen
  • 3825 Views
  • 10 replies
  • 0 Bravos

Cannot receive calls

After activating my new sim and getting all set up i switched my new public mobile number to my old providers number and since then i have not been able to receive calls but i can make outgoing calls,texts  and and also get incoming texts. Its been a...

Owenfitz by • Great Neighbour / Super Voisin
  • 1979 Views
  • 10 replies
  • 0 Bravos

Resolved! If I use all my Roaming data - can I buy more?

I purchased US Roaming - 1 GB Data (10-day) - $20.00, however, I will likely run out before the 10 days is up. Can I purchase another 1GB when it is used up?  

tina416 by • Great Neighbour / Super Voisin
  • 2522 Views
  • 8 replies
  • 0 Bravos

Service not activated after top up.

Is there a known issue regarding activation after top up payment is made? I have topped up and my account says it is active, but no internet connection. 

Wj8wilson by • Great Neighbour / Super Voisin
  • 735 Views
  • 1 replies
  • 0 Bravos

Us romeing

I’m leaving for US for a month, need to use the phone in US when I’m leaving  and coming back . What is the cost per minute?

Bayviewalbert by • Great Neighbour / Super Voisin
  • 1187 Views
  • 3 replies
  • 0 Bravos

account

account keeps locking me out?  What do i do?  Thank youkim

Kim69 by • Great Neighbour / Super Voisin
  • 908 Views
  • 3 replies
  • 0 Bravos

Resolved! US text add on

I am heading to the US soon and want to add on a text ADD ON.  I understand it is valid for 10 days, if I add it on now, will it start from today or from the first day I text in the US?

ksherriff by • Great Neighbour / Super Voisin
  • 1381 Views
  • 4 replies
  • 0 Bravos

Us romeing

I’m leaving for US for a month, need to use the phone in US when I’m leaving  and coming back

Bayviewalbert by • Great Neighbour / Super Voisin
  • 1553 Views
  • 5 replies
  • 0 Bravos

Device PIN Blocked - on my old Blackberry Z10 device

Hi,I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:............."Device PIN Blocked"IMEI: xxxxxxxxxxxxx...

dragos by • Good Citizen / Bon Citoyen
  • 4230 Views
  • 12 replies
  • 0 Bravos

Resolved! "International Text/Picture"

Does PM international text/pictures allow user to use it anywhere in the world or solely in Canada?  E.g. I can only send international text when I am in Canada not in US or anywhere?  Or not?

danlee by • Model Citizen / Citoyen Modèle
  • 3507 Views
  • 14 replies
  • 0 Bravos

Resolved! Change Plan

I am an exisiting customer and would like to change my plan, my next billing date is March 27/28, 2019.  If I change my plan today, will PM start my "new" plan today or Mar 27/28 after my old plan expires? 

danlee by • Model Citizen / Citoyen Modèle
  • 1891 Views
  • 6 replies
  • 0 Bravos

Resolved! Error: sorry you don't have an active long distance add on

Hello, I'm getting the following issue when I try to call 1-401 and 1-845 numbers. Can someone please help? Btw My plan includes unlimited Canada wide calling...." sorry you don't have an active long distance add on"

KateH by • Good Citizen / Bon Citoyen
  • 2470 Views
  • 9 replies
  • 0 Bravos
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