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I feel for you.  Not to mention that I much prefer speaking to somone on the phone.  If I wanted an internet relay chat messaging system, I would have a computer for online chat... not a phone!!! 

We shouldn't have to get a back up.   If this is the case, it makes sense to just switch to a reliable provider.

I hope there will be a day's worth of compensation provided as a result !?!   And any eta as to when service will resume?