@jess3, there seems to be a fairly widespread issue affecting service on numerous customer accounts. You will need to seek moderator team assistance to restore service. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. Please be patient as interaction volumes are higher than normal.
