Phone paid - no service - URGENT
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-23-2019 11:43 AM - edited 01-05-2022 04:32 AM
Hi,
I paid my plan on Apr 8 but today I'm unable to make or receive calls. There's a message saying that I don't have a plan.
If I sign in on my account it asks for a payment my I'm enrolled in AutoPay.
What should I do?
Thanks
- Labels:
-
Phones
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-23-2019 11:53 AM
Thank you for your help. I hope it works 🙂
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-23-2019 11:48 AM
@elsaluis and @T-Dot-Traveller , there seems to be a fairly widespread issue affecting user accounts resulting in spurious loss of service. You will need to contact the moderator team to have service restored. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-23-2019 11:46 AM
Me too - I hasve been on auto pay since before Telus bought Public Mobile
Somebody in IT has " has some splaning to do "
quote courtesy of Desi Arnez
