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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 69176 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 72708 Views
  • 180 replies
  • 32 Bravos

Missing $25 rewards

 I just signed up my wife for a new number 587-255-0355 (info@nugabest.ca) and it says she and I (587-87-87-800 mhmh95@yahoo.com) would get a $25 bonus for using my phone number but its missing for both of us. Please check and check

mhmh95 by Great Neighbour / Super Voisin
  • 1253 Views
  • 3 replies
  • 0 Bravos

Easiest way to port your number

Hi fellows mobile users !Just want to share with you my experience.Today I decided to join Public and move from Freedom Mobile.I searched on this website and found that many people are complaining about losing their number and personaly went to WOW m...

Aloba by Great Neighbour / Super Voisin
  • 2013 Views
  • 5 replies
  • 1 Bravos

Resolved! Xiaomi redmi 6A compatibility

Hi there,I have recently purchased a Xiaomi Redmi 6A and want to get the $10 public mobile plan. However, I am not sure if my phone is compatible with this plan ( in terms of brandwidths and such.) I have checked using the imei code and it seems to b...

stephen2 by Great Neighbour / Super Voisin
  • 2758 Views
  • 4 replies
  • 0 Bravos

Resolved! Not able to receive incoming calls.

Dear Sir, My phone number : 4389303603.I activated my sim card about 2 days ago, and I am not able to receive incoming calls. I am on a 25$ plan which allows me to make and receive calls in my province. But yet I am not able to receive a single call....

tbtabot by Great Neighbour / Super Voisin
  • 2803 Views
  • 7 replies
  • 0 Bravos

Resolved! Missing $25 credit

Hi moderator I just signed up and it says I would get a $25 bonus for using my friends phone number but its missing

Jessica_T by Town Hero / Héro de la Ville
  • 2724 Views
  • 10 replies
  • 0 Bravos

What should I do for roaming in the USA?

hello,I have an unlimited calling plan in the province, QuebecI'm going to the USA for the holidays.What do I have to do to be able to phone, text, and have data during my stay in the USA?I leave for more than 10 days, straddling the end of December ...

w650 by Good Citizen / Bon Citoyen
  • 1974 Views
  • 9 replies
  • 0 Bravos

Help

I need my account to be reset at it is disable! How do  get help! I have been waiting on a response nothing!

chrissylatoya by Great Neighbour / Super Voisin
  • 3168 Views
  • 14 replies
  • 1 Bravos

Resolved! New SIM card for free

I have new sealed sim card. I ordered two card and one is unused. It was 4 months ago and I hope the card is still live. Card is free for you, located in South Etobicoke, intersection Lake Shore blvd West and Mimico rd.Edit: Sorry, the card has been ...

y73sn by Good Citizen / Bon Citoyen
  • 2263 Views
  • 4 replies
  • 2 Bravos

Block voicemails

Hello I need to be able to not get voicemails from one number I have a restraining order on this person and could call the cops for then to deal with it but I’m not looking to ruin this persons life but they are filling my voicemail every day and so ...

Lynne by Great Citizen / Super Citoyen
  • 2194 Views
  • 7 replies
  • 0 Bravos

Account glitches - cannot switch plan, make payment

I msg @CS_Agent but got no response after 18 hours. I tried to private msg a Mod but got this msg: Correct the highlighted errors and try again.One or more of these members do not have private messages enabled. Their names have been removed from the ...

cwaihungwong by Good Citizen / Bon Citoyen
  • 3457 Views
  • 12 replies
  • 0 Bravos

Resolved! Public Mobile gave me someone else's number

Hi, Public Mobile gave me a number that belongs to someone else. I became a Public Mobile customer last week. I chose a custom number. I immediately started getting crazy messages which was stored in my Junk folder on my iPhone. I thought they were s...

ohio by Great Neighbour / Super Voisin
  • 3993 Views
  • 12 replies
  • 0 Bravos

wont let me pay

Hi there- I am trying to pay the bill but every time I try it says I have enough balance. When I check my balance it says 0.00 and when I check the payment history it says a payment is due! I really need to figure this out- please help

toothless by Good Citizen / Bon Citoyen
  • 1798 Views
  • 9 replies
  • 0 Bravos

Resolved! Autopay

Hi I’m on autopay and my plan is 50 dollars a month pm took 50.40. Out of my account did not get autopay 2 dollars of. Wtf?

Kh69 by Good Citizen / Bon Citoyen
  • 4665 Views
  • 19 replies
  • 0 Bravos

$25 Refer-A-Friend Promo Extended to January 1, 2019

For those interested, it looks like the $25 Refer-A-Friend promo was just extended, although the original announcement hasn't been updated yet at the time of this post. I just checked my account overview page and saw the notice in the upper-right was...

PM$25ReferralBonusExtendedto1Jan2019.jpg
SD08 by Retired Oracle / Oracle Retraité
  • 3569 Views
  • 9 replies
  • 9 Bravos

Transfering number from PC mobile

Hi,I want to port my PC mobile number. I have followed the instructions and selected a new number and then contacted the moderator team.I have sent messages for two days in  a row but I have not recieved a reply.Is this normal?What should I do?Thanks...

Emily2000 by Great Neighbour / Super Voisin
  • 935 Views
  • 1 replies
  • 0 Bravos

Lost Phone

I lost my phone so im looking to get a new SIM card, how do I go about that?  Thanks

sarahgilesss by Great Neighbour / Super Voisin
  • 2463 Views
  • 6 replies
  • 0 Bravos

Referring a friend

My friend is trying to register her public mobile sim card, she is having problems with the referral part. I referred her, but when she enters my phone number and submits her information, it says that my phone number isn't a public mobile phone numbe...

LivSan86 by Great Neighbour / Super Voisin
  • 1373 Views
  • 3 replies
  • 0 Bravos

Resolved! Ended service

Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

Shezabaloat by Great Neighbour / Super Voisin
  • 2236 Views
  • 7 replies
  • 0 Bravos

a tip when getting started -- choosing a phone number

For those who activate online, just wanted to pass along a quick simple tip for new signup people who like choosing a "nice phone number" and aren't sure if you can do that with Public Mobile. When you go to activate your SIM card online, the setup w...

canadave by Good Citizen / Bon Citoyen
  • 1559 Views
  • 3 replies
  • 8 Bravos

Resolved! inundated with contest replies

I think I did what I was supposed to do to enter the contest which was to reply to the posts which said something like " tell us your best deal" on day one. So I replied and for an hour or so after I was getting dozens of replies to my post and had t...

jukos by Great Citizen / Super Citoyen
  • 1777 Views
  • 6 replies
  • 0 Bravos

Resolved! Calling problem

Im on 40$ plan from last 3 momths never had this issue. Like when i call on certain no it says Talk is not included in uour plan. Why this thing happening when im already pn unlimited plan...thanks

gun_veer by Good Citizen / Bon Citoyen
  • 2633 Views
  • 7 replies
  • 0 Bravos

Favorite Xmas Movie?

My all time favorite Xmas movie is Gremlins, followed by A Christmas Story.  What are yours?

albertmcc by Good Citizen / Bon Citoyen
  • 1580 Views
  • 4 replies
  • 0 Bravos

Resolved! Accessing VM via Skype or WhatsApp

Is there a number I can call to access my Public Mobile voicemail via Skype or WhatsApp? I want to be able to pick up vociemails while travelling in the US but don't want to purchase an add-on. Thanks.

LarryLooking by Great Neighbour / Super Voisin
  • 2268 Views
  • 5 replies
  • 0 Bravos

Resolved! USA roaming "unlimited talk" addon--to/from where?

In that $20 USA roaming Talk, Text, and Data addon, it says there's "Unlimited Talk" and "International Text". What does that mean, exactly? Does that mean I can call and text while in the USA to any Canadian or USA phone number without it being a lo...

canadave by Good Citizen / Bon Citoyen
  • 1230 Views
  • 2 replies
  • 1 Bravos

Time for another competitive response???

I noticed that the competition has a WiFi calling app that handles talk and text without the usage affecting the account balance.  Lucky also has a $10 50 text/50minutes plan limited usage plan.  With the WiFi extension, it makes that plan unlimited ...

will13am by Oracle
  • 2414 Views
  • 13 replies
  • 4 Bravos

Transfer of Responsibility

Hello everyone, I unfortunatly am going to be closing down my PM account, and moving over to a comped work phone with Rogers. I have been asked by my employer to get a 'Transfer of responsibility' from my current provider, along with a Transaction ID...

kleblanc by Good Citizen / Bon Citoyen
  • 2205 Views
  • 8 replies
  • 0 Bravos

Resolved! making a payment

Hello,I am having trouble finding the tab that will enable me to register my credit/debit card with public mobile. I have followed all of the steps listed on the other discussion topics, however am having a lot of trouble. When I go into the payment ...

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