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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66143 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70306 Views
  • 180 replies
  • 32 Bravos

Resolved! Loyalty rewards after porting out

hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...

Azopp by • Good Citizen / Bon Citoyen
  • 2727 Views
  • 5 replies
  • 0 Bravos

NEW Client - Invalid sim?

I got a brand new sim and went through the activation process until the credit card portion. I put in my info and got an error. When I went to start again it said the sim was invalid. If I cant fix this in 24 hours I am just throwing the sim out beca...

bjohnston91 by • Good Citizen / Bon Citoyen
  • 2927 Views
  • 10 replies
  • 0 Bravos

Can't send international text.

I have international text on my plan and I've tried everything from adding exit codes and + sign and I just can't seem to get it sent. Just says "message not sent". Help!

Can't send texts

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it look...

changed plan and now phone wont work

help. my phones plan expired so the next day I bought voucher and downgraded my plan to same thing just less data. it says active but when I try to call out it says I don't have long discince add on .cant receive or send text .I emailed mods on sunda...

Resolved! The phone number entered is invalid or you may have created your profile already.

is this network relable? not even able to set up with out an error in first 10 seconds.  The phone number entered is invalid or you may have created your profile already. may have created your profile already? noThe phone number entered is invalid ? ...

pita_network by • Great Neighbour / Super Voisin
  • 1582 Views
  • 3 replies
  • 0 Bravos

Billing charges

Why doesn't my usage time add to the total reported?

Labsea by • Great Neighbour / Super Voisin
  • 965 Views
  • 2 replies
  • 0 Bravos

Plan renewed data not reset

Today my plan was renewed, yet when I look at data useage it shows as if it was still last month. Should my data useage reset to zero? My account hasn't reset my data. It's not a data add on as I have unlimited talk and text with 8GB data 3G speeds. ...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 814 Views
  • 3 replies
  • 0 Bravos

Resolved! Understanding Data usage

Is there or is there not a way to get a grand total of the amount of data used during a 30 day period?  My iphone SE shows an amount that has NOT changed in the 3 months I have been with PB. I would like an easy way to monitor what I am using so, if ...

Epistling by • Great Neighbour / Super Voisin
  • 1912 Views
  • 4 replies
  • 0 Bravos

Payment

How do I pay my plan with the balance that’s already in my account by way of my computer?

Wili by • Great Neighbour / Super Voisin
  • 604 Views
  • 1 replies
  • 0 Bravos

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I'm in Australia. In July 2018 I visited BC and bought a Public prepaid. I am returning to BC in Dec 2018 for a few weeks and want to use the same SIM. I can't remember the password I used and I get the errorForgotPassword/LoginUnsuccessfulUser_Login...

GrahamQld by • Great Neighbour / Super Voisin
  • 883 Views
  • 4 replies
  • 0 Bravos

Data

Hi, I have about 2 gbs of Data left and for some reason I cant use it. if i go to google it says I am offline but I am not. whats happening what do i do to get it to work???

alicia_dawn by • Great Neighbour / Super Voisin
  • 1106 Views
  • 4 replies
  • 0 Bravos

US Roaming

I recently purchased the extra data and roaming services when i was travelling to the states.  However, i was not able to get service there during my entire trip, unless i logged in to wifi at the hotel.  I am not sure if i needed to do something in ...

Fanwar14 by • Good Citizen / Bon Citoyen
  • 2852 Views
  • 12 replies
  • 0 Bravos

Payment declined

So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining ...

Nk by • Good Citizen / Bon Citoyen
  • 1990 Views
  • 7 replies
  • 0 Bravos

Incoming Calls

Hi thereI have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!

mansurmulk by • Great Neighbour / Super Voisin
  • 1313 Views
  • 5 replies
  • 0 Bravos

Resolved! PLANS: CAnada+wide+ US Calling

I understand that when you call the US - it will go through - My question is:  What if you are in the US - will your calls go through? and at that time - will you only need US data plans? OR how does that work?

noradd by • Great Neighbour / Super Voisin
  • 1742 Views
  • 4 replies
  • 0 Bravos

Displaying the About (Biography) Section In Your PM Community Profile

Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have.  This section of the profile is edited by going to:  My Settings -> Personal Information -> BiographyAnything entered into ...

SD08 by • Retired Oracle / Oracle Retraité
  • 988 Views
  • 3 replies
  • 3 Bravos

Data is not working with my iPhone 8 Plus

Hi my data is not working on my iPhone 8 Plus i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this? 

jabiscusss18 by • Good Citizen / Bon Citoyen
  • 2717 Views
  • 11 replies
  • 0 Bravos

Resolved! suddenly 'emergency calls only'... now what?

I've have had this phone and PM service for about 6 months - happy customer. Yesterday, after returning from a visit to the US (which I have done nearly every weekend throughout) my phone does not find PM cellular service.  What now?Things I've tried...

divedive by • Good Citizen / Bon Citoyen
  • 5037 Views
  • 13 replies
  • 0 Bravos

2015 bills

I am a former public mobile client under the same phone number I have now. I urgently need previous complete  phone bills for revenu Quebec needs. What do you need to help me out ? 

princejuryn by • Great Neighbour / Super Voisin
  • 1157 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Expire

Hi, After my number goes into the suspended state and i recharge my account after 30 days will i be able to reactivate the same plan or do i have to start with a new plan. Thanks.

Unable To Send Text Messages to the UK

I and my wife joined PM on Nov 2nd and can't seem to send text messages to the UK. We are able to send to other countries without any issues. The messages just fail to send. We are both on iPhones. Any suggestions would be appretiated, thanks

Dkoko by • Good Citizen / Bon Citoyen
  • 4634 Views
  • 11 replies
  • 0 Bravos

Service Idea

Many carriers are now starting to offer rollover data. With Xplornet in Manitoba and soon Fizz in Quebec to offer rollover data, Public Mobile may want to concider it. Depending how pricing is for Fizz Mobile when they launch I am thhinking of joinin...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 1355 Views
  • 7 replies
  • 3 Bravos

Payment

I paid for my new plan and it's still not working

Shirleywalker by • Great Neighbour / Super Voisin
  • 823 Views
  • 2 replies
  • 0 Bravos

Unable to verify my card

Since yesterday, whenever I try to make a payment I recieve this message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. What ...

BLCK08462 by • Good Citizen / Bon Citoyen
  • 2364 Views
  • 9 replies
  • 1 Bravos
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